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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.5
1,424 Reviews
Call Service Center (888) 433-2764

1,424 Reviews of Ken Ganley Ford Parma - Service Center

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May 18, 2024

We have been with Ken Ganley formerly Gillingham for years. Eric Estevez is our go to guy. He always gets a good deal. More

by AMBROSETTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Asvestas
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May 19, 2024 -

Ken Ganley Ford Parma responded

Hello Ambrosetti, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Parma. We are always more than happy to assist you if anything else comes up. Take care!

May 18, 2024

They treat you like family! They did an excellent job! 10 out of 10! The Best experience I’ve had at a dealership! ♥️ More

by smk142
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor ( The detailing crew)
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May 20, 2024 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 18, 2024

Ken Ganley a good place to go. Their service department. Seems like they’re not gonna xxxxxxxx you about what they do. They did what they said above and beyond I will be back. More

by GAT.JR228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will Monske, Scott Acker
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May 19, 2024 -

Ken Ganley Ford Parma responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

May 17, 2024

Alecia is outstanding! Tim was just as awesome as Alecia! Very knowledgeable and super helpful More

by Nancy.jmasterson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 18, 2024 -

Ken Ganley Ford Parma responded

Thank you, Nancy, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future.

May 19, 2024 -

Ken Ganley Ford Parma responded

Hi Nancy, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Parma! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 16, 2024

Dave was extremely helpful and expedited the repairs with the tire pressure leakage I was experiencing. More

by Frederick
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 18, 2024 -

Ken Ganley Ford Parma responded

Hi Frederick, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Parma! We are always more than happy to assist you if anything else comes up. Take care!

May 16, 2024

The mobile mechanic came to my home to perform a computer update on my vehicle. He was on time, courteous and did a great job without me being inconvenienced. It was a great car repair experience! Unfortu More

by mlritz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Acker
Report | Print
May 18, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Parma! We are always more than happy to assist you if anything else comes up. Take care!

May 16, 2024

Pleasant, helpful and willing to answer any questions! Will be happy to return to your dealership! More

by lakegirl951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 18, 2024 -

Ken Ganley Ford Parma responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 16, 2024

Service writers don’t seem to personable Not Gillingham by all means. Seem out out by doing an oil change and rotation. Ford miisses the mark by not offering sedans. More

by MARKMLINAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bolaji Adeyemi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Moga
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 18, 2024 -

Ken Ganley Ford Parma responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

May 20, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

May 16, 2024

Ganley answered all my questions and issues. Very knowledgeable and friendly service. I highly recommended Ganley Ford in Patma. More

by JOEYBEST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Menti
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May 18, 2024 -

Ken Ganley Ford Parma responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 15, 2024

Very professional, the services department is very knowledgeable of it's work and what needs to be done to fix your car. Both times I tooky car in they fixed it in a timely fashion. A+ More

by WJB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2024 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

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