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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.5
1,424 Reviews
Call Service Center (888) 433-2764

1,424 Reviews of Ken Ganley Ford Parma - Service Center

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June 15, 2024

3rd time in same problem I paid for inspection which they will not give me any time you need someone miraculously there on vacation with no call back , therfore I will never take my truck back ,horrible serv More

by mattsopkovich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Moga
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

June 14, 2024

Honest quote and got my truck fixed. Scott had always been the person I have relied on. More

by RDIROCCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Acker
Report | Print
Jun 15, 2024 -

Ken Ganley Ford Parma responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Parma. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 14, 2024

Fast courteous and convenient service. On time friendly tech was knowledgeable and very helpful when answering my questions. More

by CWDW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris 'Bubba" Andrade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 15, 2024 -

Ken Ganley Ford Parma responded

Hello, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 13, 2024

Excellent service department,they listen and take care of problem the first time .Number one dealership in ohio More

by WETOTSIX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2024 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 13, 2024

Great service - no issues at all. Will Recommend to friends and family to come for your service. More

by DGINGLE65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will Monske, Scott Acker
Report | Print
Jun 14, 2024 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 13, 2024

This was the fifth consecutive vehicle I’ve purchased from Mark Rezzano from Ganley Ford and I couldn’t be more pleased! More

by Robert Huszar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Rezzano
Report | Print
Jun 14, 2024 -

Ken Ganley Ford Parma responded

Hi Robert, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Parma. We are always more than happy to assist you if anything else comes up. Take care!

June 13, 2024

Everyone was kind , informative and efficient. The Gillingham service has continued over to the new dealership More

by Kurilkomak@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2024 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 12, 2024

They are the best thank you Ford for all that you guys do okay nice More

by PatriciaHolmes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
2.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Jeffery
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will Monske, Scott Acker
Report | Print
Jun 13, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 11, 2024

It was a fast and very professional experience. George was very kind and quick to get things done More

by NICKEJARRETT91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will Monske, Scott Acker
Report | Print
Jun 11, 2024 -

Ken Ganley Ford Parma responded

Nick, Thanks for sharing about your experience with Ken Ganley Ford Parma. George and our team appreciate your business and hope to see you again soon!

June 11, 2024

Scotty was, as usual, great at helping me out to make sure everything was done properly and promptly. More

by MEWEASEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Acker
Report | Print
Jun 11, 2024 -

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Scott met your expectations. Thank you again for choosing Ken Ganley Ford Parma, we look forward to having you as one of our valued customers for many more years to come!

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