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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.5
1,424 Reviews
Call Service Center (888) 433-2764

1,424 Reviews of Ken Ganley Ford Parma - Service Center

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August 17, 2024

The service at Ganley Ford was fantastic. I appreciate everything that they ( Alicia) had done for me and they did it in a timely manner More

by BBERENDSEN95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will Monske, Tim Kubow
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Aug 18, 2024 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 16, 2024

Top rate dealership- from salesman, George Bode, to service advisor, Dave Moga. My 2023 Escape plug-in hybrid 10k mi synthetic oil Service scheduling and completion was perfect! The service adviso More

by Barb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Bode
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2024 -

Barb responded

Thank You!

Aug 18, 2024 -

Ken Ganley Ford Parma responded

Hi Barb, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 15, 2024

Person told me vehicle was done before power outage. Went to dealership. To find my car hoisted up in the air and I’m working on it. Called to get transferred to the service department and then the call More

by MOONMORPH
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I do not recall the names. And even if I did, I would not want to put the shade on an individual trying to make a living when it’s the corporate entity that’s having the bag policy.
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August 14, 2024

My transfer case shield was put on wrong then it broke off on my way home. Then wanted to charge me to repair it. Telling me the bracket was rotted. More

by jasondawnjake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Moga
2.0
This rating includes all reviews, with more weight given to recent reviews.
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August 14, 2024

Customer Service was knowledgeable and polite. Disappointed in time it took to get an oil change. Three hours. Only checked in with me after I inquired about it. More

by CHELKOGRALEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
4.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2024 -

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

August 14, 2024

Thedealer took care of the problem with speed and made sure all work was .ent with a high standard. More

by cdsloan63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2024 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that Dave had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Parma to be a positive one. Please don't hesitate to reach out if you need anything else.

August 13, 2024

My experience with the service advisor was good, quick and polite. However, the service itself was below average. I came in for an oil change for my Mustang and the next day I noticed oil spots all over o More

by Izzy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2024 -

Ken Ganley Ford Parma responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

August 09, 2024

Have owned new cars since 1970 This service appointment without a doubt The best I have ever been a part of More

by Gridironking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2024 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Aug 10, 2024 -

Ken Ganley Ford Parma responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

August 08, 2024

Good service great customer service. Fast. Clean sitting area. Friendly people. Smart people. Tells you what was done More

by STEVEROCK4167
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2024 -

Ken Ganley Ford Parma responded

Thank you, Steve, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

Aug 10, 2024 -

Ken Ganley Ford Parma responded

Hello, thank you; we appreciate your feedback! Thank you again for leaving us this response!

August 08, 2024

I needed my tires checked for leaks and rebalanced. Will Monske is so super nice. He helps me every time I go to the dealership. He is always nice to deal with. More

by JULIESMAIL08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Monske
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Aug 09, 2024 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Will and our team, and we look forward to working with you again.

Aug 10, 2024 -

Ken Ganley Ford Parma responded

Hello, thank you; we appreciate your feedback! Thank you again for leaving us this response!

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