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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.5
1,423 Reviews
Call Service Center (888) 433-2764

1,423 Reviews of Ken Ganley Ford Parma - Service Center

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September 08, 2024

I like the dealership, they're fast and give detailed reports. They offer coffee,tea and TV while waiting. More

by Dianawaddle96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2024 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Diana, please let us know.

Sep 10, 2024 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 08, 2024

I was an out of town traveler and the water pump failed on my F150. I had it towed to the dealer service department and they had me back on the road the same day. Staff were professional and kept me posted More

by Tenngunslinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 09, 2024 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Parma to be a positive one. Please don't hesitate to reach out if you need anything else.

Sep 09, 2024 -

Ken Ganley Ford Parma responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

September 07, 2024

I enjoy the experience. I have when I bring my car in for oil change. The salesman is very helpful. More

by BELLTHERESE6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 09, 2024 -

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

Sep 09, 2024 -

Ken Ganley Ford Parma responded

Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out to us if there's anything more we can do!

September 07, 2024

Everyone super friendly and super helpful, especially the service people. It’s my & my family’s go to dealership. More

by CHRISTYD228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Yerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will Monske
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Sep 09, 2024 -

Ken Ganley Ford Parma responded

Hi Christy: We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Sep 09, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 07, 2024

Very friendly. Comfortable waiting area. Convenient vending machines. Appreciated complimentary car wash. Courteous service man kept me informed. More

by DEB33LEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Kubow
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Sep 09, 2024 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

September 07, 2024

Lack of attention from service poc for call back and loss of keys at pick up. More

by JOSHUAHARLAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Moga
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 09, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

September 07, 2024

They are great! Clean facility and has a very nice staff. I recommend this center More

by jrobron15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 09, 2024 -

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

Sep 09, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you so much for the positive review! We do hope we can be of assistance in the future. Take care!

September 06, 2024

Did a great job thank you. I will be returning the next time I need service. More

by Joedivincenzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Monske
Report | Print
Sep 06, 2024 -

Ken Ganley Ford Parma responded

Thank you for your very kind review, Joe! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

September 04, 2024

Dave and George were very good no complaints. All good. I gotta do this in another place. OK, I’m in the other place. Too many people in the office anyway galley Ford did great. More

by TONYTONI1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Ken Ganley Ford Parma responded

Tony, Thank you! Dave, George, and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

Sep 06, 2024 -

Ken Ganley Ford Parma responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

September 03, 2024

Very please with the service. Big shout out to Alicia Jeffery!!!!! Home made sure I had a Uber ride to and from the dealer understood my situation and went to beyond thank you. More

by Marisol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 03, 2024 -

Ken Ganley Ford Parma responded

Thank you so much, Marisol, for your kind words for Alicia and for taking the time to leave us this wonderful feedback!

Sep 03, 2024 -

Ken Ganley Ford Parma responded

Marisol, We are very happy to hear Alicia provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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