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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.5
1,422 Reviews

1,422 Reviews of Ken Ganley Ford Parma - Service Center

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September 22, 2024

I have had the pleasure of dealing with George numerous times, and every time he has been incredible. Super helpful, kind and knowledgeable. Thanks George for a job well done! More

by DUGANSHOME10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madelyn Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will Monske
Sep 23, 2024 -

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that George met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

Sep 29, 2024 -

Ken Ganley Ford Parma responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

September 22, 2024

Wil as always was so helpful. He went way above and beyond with my car repair and made sure I was taken care. He explained everything my car needed and helped me pick out the righ More

by DUGANSHOME10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will Monske
Sep 23, 2024 -

Ken Ganley Ford Parma responded

Thank you! Will and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

Sep 29, 2024 -

Ken Ganley Ford Parma responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

September 21, 2024

Alisha was great and kept us in the loop throughout the entire process. Highly recommend. More

by Akgrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that Alicia had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Parma to be a positive one. Please don't hesitate to reach out if you need anything else.

Sep 29, 2024 -

Ken Ganley Ford Parma responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

September 21, 2024

Came in off the street and they took care of me and worked me in. Great place, highly recommend it. More

by George
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Ken Ganley Ford Parma responded

George, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Sep 29, 2024 -

Ken Ganley Ford Parma responded

Thank you George for taking the time to let us know how we did. We hope you have a great day!

September 21, 2024

There was a small problem with my service, but both the service personnel and parts staff worked as a cohesive team to successfully resolve the issue. I hope Mr. Ganley can retain the quality of service an More

by Pacman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford Parma. Your service feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Sep 29, 2024 -

Ken Ganley Ford Parma responded

Pacman, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Parma! Thank you, and have a fantastic day!

September 19, 2024

I've been using ganley ford as far back as when it was Marshall Ford my last w repairs there were not done properly timely and were considerably more then the original quote and bill had to be corrected More

by GETZEN1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George Hadgigeorgiou
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our staff will be reaching out to you in the very near future. Thank you again for your feedback. It helps us to get even better.

September 19, 2024

My vehicle is still broke. We wasted money taking it there. We don’t want to bring it back and waste more money so we’re gonna take it somewhere else More

by Pennye7922
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Moga
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

Ken Ganley Ford Parma responded

Ca you please respond with your first & last name and a phone # so that we can address this for you OR you can email your info to customer relations at jwheatley@ganleyauto.com thanks!

September 19, 2024

They always do great work for me. My Mustang is still running fantastic. Play mechanics that work there More

by DENNISKRAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience, Dennis! We sincerely value your business and look forward to your next visit.

September 18, 2024

This was my first time in with a used car I purchased privately. They inspected and found a few items that needed maintenance. More

by Nathan_Murphy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Kubow
Sep 19, 2024 -

Ken Ganley Ford Parma responded

Nathan, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

September 17, 2024

The people were friendly and answered my questions and told me what was wrong with my car and fixed it. More

by KOTOUCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

Ken Ganley Ford Parma responded

It's great to hear that George was able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

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