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Ken Ganley Ford Parma - Service Center
Cleveland, OH
1,417 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,417 Reviews of Ken Ganley Ford Parma - Service Center
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September 05, 2019
Sales experiance Went there for service on tarus And checked out used trucks I previously had dealt with mark and went and got him he was very helpful in setting me u Went there for service on tarus And checked out used trucks I previously had dealt with mark and went and got him he was very helpful in setting me up with a used truck also your service dept. Went out of there way to help on some minor issues on the tarus. Great job by all .will defiantly recommend ganly west and mark rezzano. More
by Lloyd
Employees Worked With
August 25, 2019
Service Nick was very friendly and courteous. The time that was stated for my service was shorter than they expected was a plus for me. He was very thorough Nick was very friendly and courteous. The time that was stated for my service was shorter than they expected was a plus for me. He was very thorough when informing what was being serviced. And would also like to say that Daniel Walker was quick to respond to my email when I had a question about my service being done. He is a great person to deal with when I leased my vehicle and has always been able to answer any questions or concerns I may have had. More
by Mckenzieoh
Employees Worked With
Nick in the Service Dept., Daniel Walker
August 23, 2019
25,000 mile checkup I have been getting my car serviced here since I purchased it. The staff, sales people and techs are excellent to deal with. Service is great, never I have been getting my car serviced here since I purchased it. The staff, sales people and techs are excellent to deal with. Service is great, never a hassle. More
by PD
Employees Worked With
Don’t remember
August 02, 2019
Very Kind People Whenever I have brought in my car for service, I'm always blown away with how nice and professional everyone is. They go above and beyond to accommod Whenever I have brought in my car for service, I'm always blown away with how nice and professional everyone is. They go above and beyond to accommodate me. More
by brianb33
Employees Worked With
Jessica Surso
August 02, 2019
Outstanding service I have been dealing with Nick in the service department at your dealership. His expertise is exceeded only by his concern for customers. Your company I have been dealing with Nick in the service department at your dealership. His expertise is exceeded only by his concern for customers. Your company is lucky to have him. More
by mustang
Employees Worked With
Nick Semmantore (I am sure I spelled that wrong and apologize)
November 23, 2018
Great service Rob and Nick in service took me in when I didn’t buy the vehicle from there location.i was having problems w Ganley in Norton Ohio couldn’t get anythi Rob and Nick in service took me in when I didn’t buy the vehicle from there location.i was having problems w Ganley in Norton Ohio couldn’t get anything done.Rob and nick took my vehicle and fixed the problems I was having it wasn’t easy for them but they somehow made it work and kept me happy. I recommend if you have any issue speak to one of these gentlemen they are very respectful and Patient guys 👍🏾 More
by Rlovett04
Employees Worked With
Rob Fahey
March 16, 2018
Rob and Sherry in service should be reprimanded Have had several issues with Ganley West since purchasing 2018 Ford Fusion in Jan, mostly with Sales. This time, called Service about a recall being r Have had several issues with Ganley West since purchasing 2018 Ford Fusion in Jan, mostly with Sales. This time, called Service about a recall being reported nationally about the potential of stereering wheel coming off due to a short screw in steering column. Sherry was nasty and tried to lie and say it wasn't for 2018 Fusion. Ended up speaking to service mgs Rob, and he was non chalant and saying there was nothing they could do and made no effort to at least order the part to satisfy the recall. I expressed concern about driving a vehicle where potentially the steering wheel can come off in my hands while I'm dropping my 6yr old son off to school and he could basically careless. Guess somewhere along the way, someone forgot to tell them these are customer service positions as well. We got a nice car, but with all the issues we've had with Sales and now Service, almost wish we bought it from another dealership. More
by FUSION OWNER
Employees Worked With
ROB AND SHERRY IN SERVICE DEPT
October 14, 2016
Exceptional Service This was by far the best Service call I ever experienced. My Ford Fusion was recalled and the Service Advisor (Frank Kelly) did a perfect job of expla This was by far the best Service call I ever experienced. My Ford Fusion was recalled and the Service Advisor (Frank Kelly) did a perfect job of explaining what was going to be done and how long. My vehicle was done much quicker that I expected and they even washed it. Thank you so much Frank Kelly. More
by nhol123
Employees Worked With
Frank Kelly
April 03, 2016
The invisible customer My son was getting his truck looked at while that was going on we decided to look at new cars. I noticed there were a lot of available salesm My son was getting his truck looked at while that was going on we decided to look at new cars. I noticed there were a lot of available salesman but no one wanted to help. We walked around for a half an hour inside and outside of the showroom. And, if that wasn't bad enough his truck is still broke I guess it takes a long time to get parts.. Was told no loner was available and just to pickup his truck as long as he didn't drive to Florida he would be OK. We are getting close to the two weeks mark and still broken. If ganley ford knew how many cars I have bought from ganley subaru. So yes I am a customer. So my opinion find another ford dealeship. More
by G
Employees Worked With
Frank
February 09, 2015
Follow up Had my car in over Holidays and company that installed windshield scratched my dash and it needed replaced, it was done for free (well charged to that Had my car in over Holidays and company that installed windshield scratched my dash and it needed replaced, it was done for free (well charged to that company). However, instead of receiving a phone call I had to call numerous times to see when the part was in and never received a call when it was finally in (took over a month) and the only reason it got scheduled was because I called once again. More
by Myron89
Employees Worked With
Service Dept.
