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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.5
1,422 Reviews
Call Service Center (888) 433-2764

1,422 Reviews of Ken Ganley Ford Parma - Service Center

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October 01, 2024

Wuick and helpful. Would recomend any current or former customer to bring their cara for service at this location More

by Bellaben898
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 01, 2024 -

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

September 29, 2024

I am a lifetime Gillingham customer. I was of course Leary of change when Ganley bought it. (A century 😝ago the hubby went shopping at ganley in CLE and the salesman wouldn’t talk price More

by MEHAMMIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 30, 2024 -

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

September 28, 2024

There are very friendly people there, recommended me a new car, very helpful, and affordable car notes More

by dwoody4785
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2024 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear Austin and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 28, 2024

Everyone from the front desk to the Technician were friendly, and professional. I am definitely a returning customer. More

by KPROFANCIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will Monske, Tim Kubow
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Sep 29, 2024 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 28, 2024

Very fast service, reliable. My service was done in under two hours. Able to get in within a week More

by NATALIE9211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2024 -

Ken Ganley Ford Parma responded

Natalie, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

September 28, 2024

For oil change the wait was way too long 2hours. Service did make adjustment on price. More

by MARILYNSESOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2024 -

Ken Ganley Ford Parma responded

Marilyn, We're sorry to hear about your service experience and would love to get to the bottom of it with you and see if there is something George and our team can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

September 28, 2024

Very good service! Service staff were very competent, professional, and friendly. Nice lounge as well. More

by GERHARDPOTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All , good, but I do not remember their names.
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Sep 29, 2024 -

Ken Ganley Ford Parma responded

Gerhard, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

September 28, 2024

Tim was very helpful and professional as a service advisor. I will return because of his great service. More

by Kenny.greene908
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Kubow
Report | Print
Sep 29, 2024 -

Ken Ganley Ford Parma responded

Kenny, Thanks for sharing about your experience with Ken Ganley Ford Parma. Tim and our team appreciate your business and hope to see you again soon!

September 28, 2024

Pleasant customer service & good service here on each of my visits never a problem experienced More

by Jamesinc56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2024 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that Dave and our team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Parma to be a positive one. Please don't hesitate to reach out if you need anything else.

September 26, 2024

Poor customer service. Left car a mess and took all the change in cup holder More

by Kimmie
Recommend Dealer
No
Employees Worked With
Techs who worked on car
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Sep 30, 2024 -

Ken Ganley Ford Parma responded

Providing a positive experience is our top priority, Kimmie, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Sep 30, 2024 -

Ken Ganley Ford Parma responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

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