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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.5
1,422 Reviews

1,422 Reviews of Ken Ganley Ford Parma - Service Center

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October 07, 2024

Very friendly service and employees. Used pickup and drop off service very convenient would use it again More

by JOKE7415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2024 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Parma. Alicia and our team appreciate your business and hope to see you again soon!

October 06, 2024

Your service department is excellent. Alicia Jeffery was pleasant and very helpful. We live in Florida and you took care of us right away. And the service was extremely timely. Thank you More

by Mavrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2024 -

Ken Ganley Ford Parma responded

Henry, Thank you for taking the time to share your thoughts on working with Alicia, George, and our service team. We're glad to hear we delivered such a great experience!

Oct 12, 2024 -

Ken Ganley Ford Parma responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 06, 2024

Good ,customer ,nice, and clean work area. Car was ready in a timely matter. And David explain the problem I had with my car. David was Great. And so was all the service crew. Thank you More

by Sylvia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David 5star , Will Monske, Tim Kubow
Oct 06, 2024 -

Ken Ganley Ford Parma responded

Sylvia, It's great to hear that Dave was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

October 06, 2024

George was very friendly very helpful made for a great experience Called to let me know the progress on my truck thank you More

by Uscootscooters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2024 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with George here at Ken Ganley Ford Parma.

October 05, 2024

My car has 37,000 miles. I bought it with 12,000, and 90% of my driving is a highway commute. I was told l need front and rear brakes for $1,100. I'll be looking elsewhere fo More

by CMax Driver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2024 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words for Dave, and for taking the time to leave us this wonderful feedback!

October 05, 2024

We were pleased with the service. The waiting area was comfortable. We got some info on a Bronco for future buy. More

by Shadow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2024 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 04, 2024

I've been coming to Gillingham/Ganley for 35 years. They treat me like family. More

by KDROTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

Oct 05, 2024 -

Ken Ganley Ford Parma responded

Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

October 04, 2024

As always a good experience. Staff very helpful and very knowledgeable kept me informed about what was happening More

by MICHELLEOZ52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Kubow
Oct 06, 2024 -

Ken Ganley Ford Parma responded

Thank you so much, Michelle, for your kind words, and for taking the time to leave us this wonderful feedback!

October 04, 2024

Service was done in a timely matter. Every one was courteous. After service was completed my car was washed. I was thanked for bringing my car in to be serviced More

by Juljar1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Monske
Oct 06, 2024 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 04, 2024

Excellent Communication, great follow up. Did everything they said they would do and in a timely matter. More

by MRRICE2419
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2024 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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