Ken Ganley Ford Parma - Service Center

The person I dealt with was very professional and knowledgeable. He washed my car and I was happy that I didn’t have to pay for the repair because it was under a recall paid for by Ford. knowledgeable. He washed my car and I was happy that I didn’t have to pay for the repair because it was under a recall paid for by Ford. More

work was done on time very kind and informative car was done when we were told they went above and beyond and the car was clean. also got the car in early. very kind and informative car was done when we were told they went above and beyond and the car was clean. also got the car in early. More

ford escape service they are the best always have had great service . friendly and professional. will always bring our focus and escape to them again first class service they are the best always have had great service . friendly and professional. will always bring our focus and escape to them again first class service everytime More

Timely and efficient Nick and his crew were able to get me in and out within an hour. A recall on my Fusion was the reason for the visit, and I had my three young children Nick and his crew were able to get me in and out within an hour. A recall on my Fusion was the reason for the visit, and I had my three young children in tow. As quickly as we were checked in, we were right back out. They even included a car wash! Thanks Nick, to you and your posse! More

Nick listens and truly cares about servicing my vehicle right the first time. Time is limited and he respects that. Nick is awesome and deserves to be recognized. right the first time. Time is limited and he respects that. Nick is awesome and deserves to be recognized. More

The service at Ganley is top notch. They are super quick & efficient,always smiling friendly faces. Definitely recommend sales and service at Ganley Ford West! & efficient,always smiling friendly faces. Definitely recommend sales and service at Ganley Ford West! More

Initial new car check Entire staff in service department was friendly and efficient. All work was done in expeditious fashion after being advised as to what was needed. Entire staff in service department was friendly and efficient. All work was done in expeditious fashion after being advised as to what was needed. No problems were encountered. Excellent service department; will certainly recommend!! More

I appreciate the quick service that received when I appreciate the quick service that received when getting my oil changed! I also love the warm smiles and friendly atmosphere! Thank you much! C I appreciate the quick service that received when getting my oil changed! I also love the warm smiles and friendly atmosphere! Thank you much! Chennille More

Went in for an oil change. From the service writers to the time it took to complete the task was great. The only thing I think some one missed was my rotation of the tires. I used my Ford Pass credit to p the time it took to complete the task was great. The only thing I think some one missed was my rotation of the tires. I used my Ford Pass credit to pay for it. The rotation was suppose to been included in the price. Maybe just an over site. I still need my tires rotated tbuogh. More

Poor Experience I have bought two new Fords from Ganley, I brought my 2014 Ford Fiesta in for repair, actually I had it towed in, February 2020. I told them in stal I have bought two new Fords from Ganley, I brought my 2014 Ford Fiesta in for repair, actually I had it towed in, February 2020. I told them in stalled on me and I could not get it started and that they engine light came on. I also told them that I heard knocking coming from the fan. They called me and told me that the problem was the water pump and that the fan, needed to be replaced. They charged me 1,000 and on my way home it started stalling again. I got it home and called them and they told me to have it towed back in to them. I told them I wasnt paying for it and they said they would take care of it. They called me back about four hours later and told me it was the engine and that it would cost 7,200.00. I went up there and told them do not do anymore repairs. I took the car home, I went ahead and leased a vehicle, because I was desperate. I think they charged to too much, I am paying 345.00 to Ford credit, was supposed to 36 months and when I looked at my paperwork it was 39 months, which was not supposed to be. I would not recommend this facility to anyone, my car only had 46,000 miles and was paid for. I spent 1,000 for repairs that should not have been because it was the engine. I was not compensated for that. Staff was nice, but not very professional More