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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.5
1,422 Reviews
Call Service Center (888) 433-2764

1,422 Reviews of Ken Ganley Ford Parma - Service Center

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March 14, 2022

Service was done professionally, explained in detail. All phone contact was courteous and quick. Communication maintained More

by Rallykov
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nikki, Ashley Neely, Carlyle Franklin
Report | Print
Mar 15, 2022 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

March 11, 2022

They were able to get me in and out in a timely fashion. It was very appreciated. More

by MQUINN10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely, Carlyle Franklin
Report | Print
Mar 12, 2022 -

Ken Ganley Ford Parma responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

March 09, 2022

Asked if it could be ready by 1:00 and it was, Great job, Thank You More

by NANCYRCOLON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
Report | Print
Mar 10, 2022 -

Ken Ganley Ford Parma responded

Nancy, Thank you for choosing Ganley Ford West, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 09, 2022

They did a fantastic job and completed it all in nothing flat. Everyone was extremely kind and courteous and using the service coupon that they mailed to me, the out the door cost was great. More

by WEBURF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
Report | Print
Mar 10, 2022 -

Ken Ganley Ford Parma responded

We appreciate your business and our team looks forward to serving you again soon!

March 09, 2022

The service department is always friendly and tries to limit multiple visits when required item isn’t stock. More

by LORIJVANVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlyle Franklin
Report | Print
Mar 10, 2022 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. Carlyle and our team hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 03, 2022

They did a great job they were fast they were really nice people and they also wash my car and I was happy overall very satisfied More

by bobo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely, Carlyle Franklin
Report | Print
Mar 04, 2022 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ganley Ford West. We appreciate your business and hope to see you again soon!

February 25, 2022

All of the service center representatives were very professional and accommodating. The service dept made sure I was kept informed and service was completed promptly and my car was cleaned. Carley wa More

by Connie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely, Carlyle Franklin
Report | Print
Feb 27, 2022 -

Ken Ganley Ford Parma responded

Hi Connie, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 22, 2022

I hated Montrose I got my first car with them and the guy who got my lead ruined my whole experience of picking out a car. Luckily I went to Ganley ford for a flat tire and left buying out my car with Brando More

by EHALTAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracy Sapienza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Taylor-Mitchell, Carlyle Franklin
Report | Print
Feb 23, 2022 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear Brandon was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Feb 24, 2022 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 21, 2022

everyone is friendly and always smiling they let me know what is wrong with my ford the place is always clean also bathroom. More

by Theresa44147
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely, Carlyle Franklin
Report | Print
Feb 21, 2022 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ganley Ford West. Please don't hesitate to reach out if you need anything else.

February 21, 2022

Brought my friend’s car in. Service was done Quickly, Niki kept us informed and friendly. More

by fcarly64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Niki, Ashley Neely, Carlyle Franklin
Report | Print
Feb 22, 2022 -

Ken Ganley Ford Parma responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ganley Ford West, Inc.. We hope you have a great day!

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