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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,898 Reviews
Call Service Center (888) 433-2764

1,898 Reviews of Ken Ganley Ford Parma - Service Center

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May 30, 2025

Excellent service. The waiting area was very comfortable and clean. The staff was very attentive. More

by limardyvargas78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2025 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 30, 2025

Ken Ganley has done a nice job with recalls and safety issues on my 2021 Ford Bronco sport. More

by Tonylong59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Bode
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2025

The staff was kind quick and they even washed my car which was very nice of them More

by foreverpotts
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Hadgigeorgiou
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May 29, 2025 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 29, 2025

The guys did a Great job changing my battery on the 56 continental mark 2 More

by dodgerammer95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Newman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2025 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 29, 2025

Amazing service center. There polite and very helpful and was able to figure out what was wrong with my car when liberty just kept guessing. Highly recommend Ganley More

by Branger96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Newman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2025 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

May 27, 2025

Communication with the service advisor was not existent. Unless I called. Had to even call the service manager who was able to somewhat solve my problem. Would still never told what exactly was wrong with t More

by SUSAN.M.LAMBERT26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Moga
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Courtney was fabulous also
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May 29, 2025 -

Ken Ganley Ford Parma responded

Susan, thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

May 29, 2025 -

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

May 23, 2025

I’m very pleased the way they take care of my car. Thank you very much. More

by Grannycat0212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2025 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

May 23, 2025

Quick and easy Are you kidding me. I told you that I was happy with the service More

by Surveyor guy
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Hadgigeorgiou
Report | Print
May 23, 2025 -

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

May 22, 2025

It took too long for them to recharge my air conditioner, I had to sit there for 3 hours, wasn't too happy about it, they fixed it though. More

by John Woodside
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Newman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 22, 2025 -

Ken Ganley Ford Parma responded

Thanks for sharing about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

May 22, 2025

They took me right in and were very nice. They didn’t take a long time to replace my tire either More

by Ter2be
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 22, 2025 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Parma to be a positive one. Please don't hesitate to reach out if you need anything else.

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