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Ken Ganley Ford Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.7
3,277 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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8383 Brookpark Rd

Parma, OH

44129

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Showing 3,277 reviews

April 19, 2025

The service advisor was nice and knowledgeable kept me updated on the what was going on with my vehicle. More

by terryp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2025 -

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

April 19, 2025

Oil change and tire rotation done in a very timely manner. Service can mean a lot when you go to look for your next car. Your service department hit a home run! More

by cjtu
Recommend Dealer
Yes
Employees Worked With
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Yavorsky
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Apr 19, 2025 -

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

April 19, 2025

Thinking about being talked into a warranty , after thinking it was a deal , and finding out terms of intrest rate was manipulated while warranty full amount THOUSANDS OF DOLLARS ! was added to the ter More

by KULWICKI2179
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
John Ruper
2.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 19, 2025

The Best Sales person Madelyn Vega Excellent. And kind I will Refer friends to Ganley Ford.Thanks More

by KYaylor17308
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2025 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 19, 2025

Long wai time, given wrong information. Can not fix Ranger because you don’t have the software and don’t know when or if you will get it. I think I bought a lemon More

by PIEZER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alicia Jeffery
1.0
This rating includes all reviews, with more weight given to recent reviews.
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April 18, 2025

I was greeted when I first got out of my car. Quickly handled at desk. My wait minimum More

by ANNCONNOLE
Recommend Dealer
Yes
Employees Worked With
Alicia and matt
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Apr 18, 2025 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 18, 2025

When the service center was Gillingham, they washed the car after they were done. And they did not with my car when I had an oil change and tire rotation. But I did give Easter cookies to the service man a More

by SALLYAMORGANRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2025 -

Ken Ganley Ford Parma responded

We're sorry that you didn't have a 5-star visit, Sally. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

April 18, 2025

Jeremy thank you for keeping your word and getting my car fixed. I appreciate you and the workers that fixed it. It’s back to 100% now and I’m so thankful. Thank you so much More

by Dshipman1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2025 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

April 18, 2025

Came in for a recall. Asked for some help with my taillight and it came back worse than I brought it in. Won’t be returning. More

by roycelemar22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George Hadgigeorgiou
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
April 16, 2025

It would take too long because I didn't have a debit card to pay for new tires More

by Mike Conway
Recommend Dealer
Yes
Employees Worked With
George was one of the guy just to the right of the walkway into lounge was the one who pulled it all together
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Apr 16, 2025 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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