Kelly Toyota of Hamburg

COMPLIMENT TO NICK IN SERVICE DEPT IT IS ALWAYS A PLEASANT TRIP WHEN I BRING EITHER OF MY TOYOTA'S FOR SERVICE. NICHY IS AVERY GOOD LISTENER AND MAKE YOU EXPLAIN WHY YOU ARE THERE. HE D IT IS ALWAYS A PLEASANT TRIP WHEN I BRING EITHER OF MY TOYOTA'S FOR SERVICE. NICHY IS AVERY GOOD LISTENER AND MAKE YOU EXPLAIN WHY YOU ARE THERE. HE DOES EXACTLY WHAT YOU WANT DONE AND IF THERE IS AN ISSUE HE EXPLAINS WHAT IT IS SO YOU COMPLETELY UNDER. HE HAS NEVER TRYED TO HAVE SOMTHING DONE THAT WAS NOT NECESSARY OR COULD WAIT FOR A LATER DATE TO COMPLETE. I WILL NEVER GO ANYWHERE ELSE TO HAVE MY CARS SERVICED AND HOPE HE DOES NOT LEAVE THERE. HE IS A TRUE CREDIT TO FREEDOM TOYATA. More

customer service seminar Always wait for Nicky, which isn't ever long, for my service. He breaks down the work in laymen's term, never leaving me feel dumb or unsure. Let's me Always wait for Nicky, which isn't ever long, for my service. He breaks down the work in laymen's term, never leaving me feel dumb or unsure. Let's me know what work can wait , and what is more a less a necessity. Nice leaving a dealership not feeling like I'm getting cranked. And the coffees not to shabby either! More

Fast, quality technicians, knowledgeable service My experience with Nicky and Freedom mechanics is a positive one, my service was fast and priced fairly. Freedom correctly identified an issue with my My experience with Nicky and Freedom mechanics is a positive one, my service was fast and priced fairly. Freedom correctly identified an issue with my vehicle, they were upfront and honest about the whole process. I'd recommend this dealership to anyone! More

Good service and quality tech I enjoy working with Eric he is very friendly and works in a very time efficient manner. I would recommend him to my friends and family . I enjoy working with Eric he is very friendly and works in a very time efficient manner. I would recommend him to my friends and family . More

Very quick 30K service for my 2010 Tundra Nicky was very professional and friendly. I drive past another Toyota dealer to come to Freedom Toyota to get my vehicle serviced. They are always f Nicky was very professional and friendly. I drive past another Toyota dealer to come to Freedom Toyota to get my vehicle serviced. They are always friendly, and very quick with their service. More

Great Sales and Finance Services, not so much Service Techs To quote another reviewer, "I would recommend Freedom Toyota and, more specifically, Weston, to anyone looking for a great car buying experience. His To quote another reviewer, "I would recommend Freedom Toyota and, more specifically, Weston, to anyone looking for a great car buying experience. His personality, honesty and willingness to go the extra mile will bring [me] back..." Shane in Finance was also exceptional. In the service department, Jeremy was involved in overseeing work done on my vehicle, which I eventually traded in for a newer, certified used car of the same model. I would recommend others to work with him. He is genuine, down-to-earth, and professional. He always kept me updated. However, my experience with the service technicians was not satisfying by any definition. They were good at "finding" other work to be done on my older Toyota vehicle, but never fixed the original problem. Because they said they had fixed the vehicle at the first service visit, a total of $3500+ was spent before finally being told the car was too old to fix due to the cost of actual, correct repair. I have minimal to no confidence in the mechanics. If the problem had been correctly identified initially, the car would have been traded in long before those additional monies were wasted. So . . . kudos and thanks to Weston, Shane, and Jeremy; not so much to the service department. I will most likely have the car serviced elsewhere. More

Great Car Buying Experience We were encouraged to go to Freedom Toyota by a friend after visiting and test driving at another dealership. Our experience was just as she said it We were encouraged to go to Freedom Toyota by a friend after visiting and test driving at another dealership. Our experience was just as she said it would be. The process was enjoyable and every member of the team we worked with was very nice and accommodating. So happy we chose Freedom Toyota to lease our new Prius. More

Great Experience Our salesman Doug Murphy was very friendly, professional and answered all of our questions. He explained the vehicle well during the test drive and sp Our salesman Doug Murphy was very friendly, professional and answered all of our questions. He explained the vehicle well during the test drive and spent time with us going over the dash controls and other features of the vehicle after the sale. More

Dealing with Weston was a pleasure!!! Weston was beyond professional and courteous. The sale would have not been made if it was not for him. He saved the day!!!! Weston was upfront with Weston was beyond professional and courteous. The sale would have not been made if it was not for him. He saved the day!!!! Weston was upfront with all costs and diligently worked until we found numbers that worked for our family. I would recommend Freedom Toyota and more specifically Weston to anyone looking for a great car buying experience. His personality, honesty and willingness to go the extra mile will bring our family back to Freedom. Motuk Family More

mileage service / inspection Erin kept me informed of progress and was able to exceed my expectations on repairs by informing me of alternative methods to get my vehicle to top no Erin kept me informed of progress and was able to exceed my expectations on repairs by informing me of alternative methods to get my vehicle to top notch working condition More