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Kelly Toyota of Hamburg
Hamburg, PA
1,353 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,353 Reviews of Kelly Toyota of Hamburg
April 30, 2015
Made it Happen When we were in serious doubt about being able to afford a good reliable vehicle for our daughter Doug made it happen. Great deal. Great financing. Do When we were in serious doubt about being able to afford a good reliable vehicle for our daughter Doug made it happen. Great deal. Great financing. Doug really went to bat for us. More
by johnyoung
Employees Worked With
Doug Murphy
April 20, 2015
Outstanding Customer Service!!! By far one of the best buying experiences I have ever had!!!! The dealership was more than willing to accommodate my price for the new vehicle. By far one of the best buying experiences I have ever had!!!! The dealership was more than willing to accommodate my price for the new vehicle. More
by Marine4life
April 15, 2015
Please do yourself a favor and avoid this dealership Don't bother dealing with this dealership. They damaged my car and charged me $157.00 for a simple oil change. I had perviously taken my car in for an Don't bother dealing with this dealership. They damaged my car and charged me $157.00 for a simple oil change. I had perviously taken my car in for an oil change which only cost $54.00. I did call and talk to Jeremy the services advisor to resolve this issue and he said" not to worry about the bill he'll take care of me next time. Total service should have been around $80 with tire rotation that's a difference of $74 over chagred. I called again and spoke to another advisor which took the time to look at the bill and noticed the dealership did over charge me. The dealership did credit me back the difference. I tried calling the service manager Jerry Chatel to further discuss the issue but the receptionist stated he was on vacation and when he did get back I tried calling three additional times with no return call...."he is nowhere to be found because his day ends at 4pm"at least that's what the receptionist told me or too busy to talk. I even got told by the receptionist"he's trying to catch up to his emails and voice mails". Now I have to take them to court for the damage done to my car totaling $700. An inspection of the outside of my car was not done prior to having my car serviced for an oil change. This could all be resolved by showing me the security footage for the day I visited the dealership as proof the dealership in fact had nothing to do with the damage. This is not about the money it's about trust and honesty which the dealership failed to provide. More
by Lexus
Employees Worked With
Jerry Chatel
April 13, 2015
COULD NOT BE BETTER,SECOND TO NONE EACH AND EVERY TIME I VISIT I AM GREETED BY NICK. HE ALWAYS HAS A SMILE WHICH MAKE ME FEEL GOOD. TODAY IN ADDITION TO MY REGULAR SERVICE NICK INFORMED EACH AND EVERY TIME I VISIT I AM GREETED BY NICK. HE ALWAYS HAS A SMILE WHICH MAKE ME FEEL GOOD. TODAY IN ADDITION TO MY REGULAR SERVICE NICK INFORMED ME THAT I NEEDED BREAKS ALL AROUND AND THAT THE ROTORS ALSO HAD TO BE REPLACED ON MY 2003 TOYOTA 4RUNNER. NICK ASSURED ME THE IMPORTANCE TO HAVE THIS DONE BECAUSE OF THE AGE OF MY TRUCK AND ALSO THE SAFETY ASPECT. HE ASSURED ME THAT THIS IS THE ONLY WAY TO MAKE SURE A WAS AS PROTECTED AS POSSIBLE AND SAID IF IT DID NOT I WAS TAKING A CHANCE WITH ME AND ALL WHO RIDE WITH ME. HE EXPLAINED THE NEED AND SAID HE WOULD NOT SAY IT HAD TO DONE IF IT WASN'T ABSOLUTELY NECESSARY. NICK HAS ALWAYS BEEN MY SERVICE TECH AND I TRUST HIM FULLY. AFTER I LEFT AND ON THE RIDE HOME I WAS AMAZED AT THE DIFFERENCE. FOR ME NICK IS ONE OF A KIND AND FREEDOM TOYOTA SHOULD BE PROUD TO HAVE HIM WORKING FOR THEM. More
by CHIEFBULL
Employees Worked With
Nicky Gentili
April 06, 2015
On My Side I recently made a used vehicle purchase from Freedom. I did my homework upfront. I had researched the vehicles I was interested in and arranged fina I recently made a used vehicle purchase from Freedom. I did my homework upfront. I had researched the vehicles I was interested in and arranged financing and insurance prior to arriving at the lot. The sales process was great. My sales consultant was Doug M. He went out of his way to make sure that they vehicle I wanted was the vehicle I purchased. As a well-qualified borrower, I thought for sure the best rate I was going to get was the one I had already arranged from my credit union. I was pleasantly surprised when the Finance Manager came out (not once, but twice) with better rates. During the entire process, I felt as if the Freedom Team was behind me to get the best car at the best price and for the best loan terms. I would certainly recommend them to a friend or family member. More
by jshell18
Employees Worked With
Doug Murphy, Shane Remp
April 05, 2015
Exceptionally friendly I was looking for an fj cruiser for almost 6 months. even though i live in Alexandria .Va . due to high resale value and demand on the market for this I was looking for an fj cruiser for almost 6 months. even though i live in Alexandria .Va . due to high resale value and demand on the market for this particular trucks i went to a lot of car dealers in search of this truck within a 300 mile radius.which resulted in frequent travel on weekends to different places and either i was not able to find a truck that satisfy me or the dealers didn't discribe it truthfully hence wasting my time and money. but my posative experience with freedom toyota starts the minute i made the first call. On sunday evening i saw the truck on auto trader. i called the dealer phone on monday 9:00 am which Matt Miller answered . and he gave me a quick and detailed review on the truck we talked about price and told me he will call back in few minutes. to his word he called back after few minutes and agreed on the price and he forwarded my call to a very professional and courteous sales Jasten Prutzman . Jasten went over the details and we set up a time for the next day. since i was only able to drive to the dealer by myself i took a rental car one way from Alexandria va to redding Pa .which is about 18 miles away. i called Matt millers and explained my situation he was very helpful and offered me that they will return my loaner the next day . which was really great of them. once i was at the dealer Jasten showed me thru the truck took my paper work and work with my insurance and get me out off there in a very fast and professional way it could be done. last but not least after i left as a satisfied customer . half way going back home i realized i left my sun glasses in my loaner car . which Jasten assured me he will mail it next morning as his promised i got my glasses the next day. but over all Matt Miller. Jasten and there financial guy (which i didn't catch his name) where very professional and customer oriented . i would greatly recommend freedom Toyota and Jasten Prutzman to have a pleasant car shopping. More
by Eskinder
Employees Worked With
Jasten Prutzman, Matt Miller
March 26, 2015
Best Car Buying Experience! Joe was extremely professional and knowledgeable about the Toyota line. He walked through every step of the purchase. Left no questions unanswered and Joe was extremely professional and knowledgeable about the Toyota line. He walked through every step of the purchase. Left no questions unanswered and even answered my questions before I had to ask. Helped with programming of the Bluetooth and even called the next day to make sure I was happy with my car purchase and to see if I had any questions. I have never felt so comfortable buying a car before. Excellent sales rep and excellent dealership overall. I will recommend to everyone. More
by Pseritti
Employees Worked With
Shane Remp, Heather Knapp
March 25, 2015
Great Experience Weston was so helpful and made the experience quick and smooth. We went with a few vehicle ideas in mind and came out with one even better. Best car Weston was so helpful and made the experience quick and smooth. We went with a few vehicle ideas in mind and came out with one even better. Best car buying experience I've had. Thank you! More
by truey
Employees Worked With
Weston Kemmerer
February 26, 2015
buying a car Joe - totally professional, explained many options for purchase - no pressure, friendly and helpful throughout. Felt bad for not buying a car there - Joe - totally professional, explained many options for purchase - no pressure, friendly and helpful throughout. Felt bad for not buying a car there - bought a non-toyota elsewhere. Will definitely go back when looking for my next car and ask for Joe. The entire Freedom experience was so different from other local car lots - they real care about the customer. More
by hecla
February 12, 2015
BETTER THAN I COULD HAVE EVERY EXPECTED!!! This was the best buying experience I have ever had!! My salesman went above and beyond to get me a car I really love at a really great price!! I wil This was the best buying experience I have ever had!! My salesman went above and beyond to get me a car I really love at a really great price!! I will recommend them to everyone!!! More
by SMahmod
Employees Worked With
Raj Majumdar, Matt Miller
