Kelly Toyota of Hamburg

Excellent service! I took my 2012 toyota tundra in for a yearly inspection and pointed out a small issue with my factory wheels. It was not covered under the factory war I took my 2012 toyota tundra in for a yearly inspection and pointed out a small issue with my factory wheels. It was not covered under the factory warranty but Erin Chicu and the dealership resolved the issue on their own dime! That is one of the many reasons my wife and I have purchased 4 new vehicles from them. The sales, service, and parts department are all excellent to deal with and always very friendly and helpfull! More

service department Our Tacoma pickup needed framework repairs, which were covered under warranty. Erin Tobias/Chicu, service advisor, was great to deal with. Knowledg Our Tacoma pickup needed framework repairs, which were covered under warranty. Erin Tobias/Chicu, service advisor, was great to deal with. Knowledgeable and efficient. Provided excellent customer service. She is an asset to Freedom Toyota! More

Exceeded My Best Expectations & Hopes!!! My Prius was making weird noises & I scheduled an appointment online. I was greeted my Erin and she had me in, diagnosed and taken care of in short or My Prius was making weird noises & I scheduled an appointment online. I was greeted my Erin and she had me in, diagnosed and taken care of in short order!!!! She was knowledgeable, professional and a wonderful service tech. Being on a fixed income, she honored my service coupon and had the problem diagnosed immediately. It turned out I needed new tires as the current ones recently rotated had very uneven wear and I couldn't get the alignment without the new tires. She changed my mind about going to the dealer for work as I had below average experiences at another dealer who charged way more than the market rate. I will be back to have my service needs attended to with her being my tech of choice. I'm especially impressed the dealership had this lovely young woman in that capacity as it is rare I find women in auto services. Could be wrong, but she works twice as hard & fast to put the "service" in customer service. The waiting area was very clean and nice, free wifi, beverages and cookies in comfortable seats with current local newspapers and TV available to pass the time. I will be back, very soon! More

Customer Service Well let's down to bare knuckles,had an issue with a recently purchased vehicle so Iemailed them got in for a service appointment next day .I was info Well let's down to bare knuckles,had an issue with a recently purchased vehicle so Iemailed them got in for a service appointment next day .I was informed what the problem was and it was handled expeditiously and I was on my way !!!!! Quick Curtious,Knowledgeable !!!!! Thanks Freedom Toyota and Wes for making my experience stress free!!!! :) More

Great customer service Recently we needed some documentation from this dealership for work that was performed on our car over three years ago. Toyota was offering to reimbu Recently we needed some documentation from this dealership for work that was performed on our car over three years ago. Toyota was offering to reimburse us for an issue that many car owners were dealing with. On two occasions, the customer relations manager, Ashley Schweikert, was able to provide the information we needed in a very timely fashion. Her prompt and thorough response ensured that our case was reviewed quickly and we were indeed reimbursed for the work done on our car. Three cheers for customer service! More