Kelly Nissan of Woburn - Service Center

The service manager was really good. Took care of everything. Prompt and courteous. Oil change was done in one hour. Took care of everything. Prompt and courteous. Oil change was done in one hour. More

This was not a routine maintenance appointment. My Nissan Rouge showed the airbag light. I got a prompt service appointment for the following day. My vehicle was seen immediately at the appointed time and t Rouge showed the airbag light. I got a prompt service appointment for the following day. My vehicle was seen immediately at the appointed time and the service team diagnosed the problem right away. Brianna, the service representative, called me soon after and let me know that the problem was being fixed and that the vehicle would be ready by 4:30pm. I think the service was exceptional and Brianna was very professional. I will return to get my vehicle serviced here as I have done for the last five years. Brianna should be commended for doing a great job. More

I’m very glad I choose this dealer for my car service, very helpful and professional very helpful and professional More

Great consistent service and Kelly Woburn. Even with Covid where things are much more challenging everywhere, the team at Kelly is still on point. Keep up the great work! Covid where things are much more challenging everywhere, the team at Kelly is still on point. Keep up the great work! More

This has been a 5 star dealership for me for the last 2 years. Now I am just sad and angry. My USB ports and CarPlay were acting up over the last weekend so I call first thing Monday morning to get it chec years. Now I am just sad and angry. My USB ports and CarPlay were acting up over the last weekend so I call first thing Monday morning to get it checked. Service center was open but no one answered the phones and I kept bouncing back to reception. She finally suggested I leave my number and they would call me. They never called. I gave them over 3 hours and called and they said they’d been swamped that morning and couldn’t take my car for 5 more days. I said that was unacceptable and was put on hold for about 10 minutes and I had to hang up. Called later and was told begrudgingly that I could drop the car and they would run diagnostics the next morning. Service called me in the next day and said the car was fine and could I come and explain to them what my problem was. Scrounging up another person to drive me there just to have them pull my car in and get me to start the car and plug my phone in. Guess what?!? Nothing worked. So apologetic, but no diagnostics had been run. They said they’d call with an update. 7 hours later i call back and was told the guy who was working on it had left for the day. So much for getting that promised update. Now it’s the 3rd day they’ve had my car and still no clue. Wires? Entertainment system? Still have to run the diagnostics. IF they can get parts they are looking at at least 2 days work. Told them I needed a loaner. My daughter flies in tomorrow and we will be doing a lot of traveling. It’s a 2019 Altima with 6500 (!!) miles on it. It’s been 2 very long years since I could see her. So I ask for a loaner. Why in the world do they advertise loaners when they don’t have them?? I was told they might have one by the 28th! Someone please tell me how that helps me? So I repeated the request for a fully functioning automobile while my daughter is here. He was going to talk to the manager and call me back. That was about 2:00, it’s now 10 PM. Communication issues??? I can’t wait to see what tomorrow brings! I just don’t understand what is going so wrong. Nothing this ridiculous has ever happened before. Update on 8/27. No word on my car this week. Met with Alan, Service Manager, on Monday, Aug 23rd. Very thankful to have a loaner vehicle from them. At this point it appears to be a 2019 Altima problem rather than an actual problem with this particular Nissan repair center. I hope to know soon More

Nothing but trouble with Kelly and Nissan. My car was in for a water problem. Car was hit in parking lot. Returned with greasy footprints. for a water problem. Car was hit in parking lot. Returned with greasy footprints. More