Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
411 Reviews of Kelly Nissan of Woburn - Service Center
Sort by
October 05, 2022
Had scheduled oil change at 10am was completely forgotten about and said it was a paperwork issue. Have to reschedule for follow up appointment. They apologized for the error . about and said it was a paperwork issue. Have to reschedule for follow up appointment. They apologized for the error . More
by Wood
Employees Worked With
Al
June 23, 2022
Worst service ever. Today I brought my pathfinder for recall and they told memy hood was broken and would cost me $420,00. I said when I brought my car was perfect and y Today I brought my pathfinder for recall and they told memy hood was broken and would cost me $420,00. I said when I brought my car was perfect and you should give my car back the same way was . The service manager was very condescending and disrespectful. Had no professional skill to deal with issues and customers service. Very bad experience today. More
by cchallabi
Employees Worked With
Service manager of Worbun Nissan
June 14, 2022
This review is solely based on the service dept as I have never dealt with sales dept and after this experience never will. Brought my 2015 Nissan Altima for a “diagnostic test” that cost $200. They told me never dealt with sales dept and after this experience never will. Brought my 2015 Nissan Altima for a “diagnostic test” that cost $200. They told me that the car (with only 55k mikes) needed a new transmission. This was my second opinion so I did not argue that it needed a new transmission. Car was there over a week and new transmission was put in. $5000 later! I drive out of the parking lot and didn’t get more than a 1/4 mile away and the exact same issue happened, not once but twice. Car would not accelerate past 20mph on a busy road (Washington street). I don’t know how I wasn’t rear ended. Through my hazards on and slowly made my way back to the dealership. I hand service dept my keys and told them what happened. Got a stunned look, I guess they were just as confused as I was. Was it really the $5000 transmission??? Or something else. They keep the car another 3 days to find out it was a brake sensor but in fact the car “definitely needed” a new transmission because all the diagnostics pointed to that. They tried to blame me asking if I drive with 2 feet??? Seriously?!!! Well after as this I didn’t get an extended warranty other than the one that comes with the transmission, no financial help, just a xxxxty rental car with a 1/4 tank of gas….oh and an apology. No one can actually PROVE to me that the transmission was NEEDED. Nissan consumer affairs was just as useless as Kelly Nissan. I don’t believe a word from any of them. Multimillion dollar company and they can’t even offer an extended warranty for all the inconvenience never mind some financial help or a couple free oil changes. Poor customer service!!! More
by Unhappy
Employees Worked With
Alan
May 26, 2022
I like the dealer I like the the advisors and they make us happy with the service Explain to us everything going with the car us happy with the service Explain to us everything going with the car More
by Javeiro001
Employees Worked With
May 17, 2022
Phi Phi is the best and take care of everything about car so well, also recommend the additional services about car which actually need it on the spot. so well, also recommend the additional services about car which actually need it on the spot. More
by lovekaran
Employees Worked With
March 26, 2022
Excellent for car service, great staffs Excellent for car service great staffs Excellent, excellent excellent car service great staffs Excellent, excellent excellent More
by Amy
Employees Worked With
March 26, 2022
Kelly Nissan makes it so easy to bring your vehicle in for service. They are very prompt taking your vehicle in and getting it done as promised. for service. They are very prompt taking your vehicle in and getting it done as promised. More
by Joe
Employees Worked With
March 06, 2022
There are closer dealerships to my house but I choose Kelly because of the superior service they give: Thank you Phi Phi Hoang ! ! Kelly because of the superior service they give: Thank you Phi Phi Hoang ! ! More
by Carolnichols22
Employees Worked With
