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Kelly INFINITI - Service Center

Danvers, MA

4.8
615 Reviews
Call Service Center (978) 774-1000

615 Reviews of Kelly INFINITI - Service Center

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June 02, 2025

The Entire Team here is extremely helpful and always working to get what is needed done in a timely manner. James Savage and his entire team provided above and beyond service, with outstanding follow u More

by buddyfears
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Capano
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Delrosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Savage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Gird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Pakkila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Everson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Wheeler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Fila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Topher Hurley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2025 -

Kelly INFINITI responded

Thank you for your wonderful feedback! We're delighted to hear that James and the entire team went above and beyond to provide you with timely and outstanding service. Your satisfaction is our top priority, and we truly appreciate you choosing Kelly INFINITI. We look forward to serving you again!

August 06, 2024

nick and Jim Pete and Casey are great and help each time I visit to service my vehicle. Always happy to return More

by C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Pakkila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Jervinis
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Aug 15, 2024 -

Kelly INFINITI responded

We love to hear that, C! It is great that you continue to receive excellent service from Jim, Pete and Casey and that they always take excellent care of you and your INFINITI. Thank you so much for taking the time to share this with us!

June 14, 2024

I highly recommend Kelly Infiniti for all of your service needs. Nick in service does a terrific job all the time. My vehicle comes out of the service department with the service needed to be done correctly More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Savage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Gird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Jervinis
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Jun 17, 2024 -

Kelly INFINITI responded

Hey Joe! We're glad to hear that you highly recommend Kelly INFINITI for service needs and that Nick consistently does a terrific job. It's great to know that your vehicle always comes out of our service department with the necessary work done correctly and on time. We appreciate your trust and look forward to continuing to provide you with excellent service. If you need anything else, please don't hesitate to reach out!

May 24, 2024

The Service I received was excellent. I felt very well cared for. I especially appreciated the valet service. More

by SCHEYJOHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Palacios
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May 29, 2024 -

Kelly INFINITI responded

Thank you, John! We're pleased to hear that you felt well cared for and that you appreciated our valet service. Your satisfaction is our top priority, and we're glad we could provide you with excellent service. If you need any further assistance or have any questions, please don't hesitate to reach out!

May 22, 2024

Excellent service was in and out in 30 minutes for an oil change. Recommend express services. More

by Cruz1117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gird
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Kelly INFINITI responded

Thank you so much, Cruz1117! We're happy to hear that you received excellent service and that your oil change was completed quickly. We appreciate your recommendation of our express services. If you need any further assistance or have any questions, please don't hesitate to reach out!

May 16, 2024

my experience was all positive at Kelly Infinity. The service manager was clear and accurate in explaining details . Thanks to all the people there . More

by Mbc123
Recommend Dealer
Yes
Employees Worked With
Forgot the name
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May 16, 2024 -

Kelly INFINITI responded

That is great to hear, Mbc123! We're happy to hear that our Jim provided clear and accurate explanations, making your visit pleasant. Your kind words about our team are greatly appreciated. If you need any further assistance, please don't hesitate to reach out!

April 30, 2024

My rating is based on the service department led by Pete Jervinis. Jasmine also adds great value with her knowledge of the cars and owners. More

by sjsmith@protonmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Capano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Jervinis
Report | Print
Apr 30, 2024 -

Kelly INFINITI responded

That is great to hear! We are glad that you had such a pleasant experience working with Pete and Jasmine and that they both took excellent care of you! Thank you so much for taking the time to share this with us!

April 20, 2024

Thank you to Jim , Jasmine and Pete for the amazing service . Great people and environment to service your vehicle at . More

by Victoria p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Capano
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Savage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Jervinis
Report | Print
Apr 24, 2024 -

Kelly INFINITI responded

Thank you so much, Victoria! We're happy to hear that Jim, Jasmine, and Pete provided you with amazing service. We strive to create a welcoming environment for all our customers, and we're delighted that you experienced just that. If there's anything else we can assist you with, please feel free to reach out!

April 19, 2024

Great service department // Pete explains everything well and very accommodating and you can tell he cares about not only his work but the customer More

by phil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Jervinis
Report | Print
Apr 24, 2024 -

Kelly INFINITI responded

Thank you, Phil! We're happy to hear that you had a great experience and that Pete was able to explain everything clearly and accommodate your needs. Customer satisfaction is our top priority, and we're glad to hear that Pete's dedication to his work and our customers shines through. If you ever need anything else, please don't hesitate to reach out!

April 13, 2024

Very helpful service writer was great getting me in and out and welcome at dealer very friendly environment More

by lombardmark3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Pakkila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2024 -

Kelly INFINITI responded

Thank you so much, lombardmark3! We're glad to hear that our service team provided you with helpful and efficient service. Creating a friendly and welcoming environment for our customers is important to us, and we're delighted that you felt well taken care of during your visit. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your feedback!

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