Kelly INFINITI

Very organized and passionate team at Kelli. Great to work with and were helpful in working with us to narrow in on our needs to find best model and then were flexible to help make a deal work. work with and were helpful in working with us to narrow in on our needs to find best model and then were flexible to help make a deal work. More

This is my second car I have purchased from Victor This is my second car I have purchased from Victor Loperfido and team of professionals at Kelly Infinity. From the time you walk in the door and This is my second car I have purchased from Victor Loperfido and team of professionals at Kelly Infinity. From the time you walk in the door and warmly greeted to signing the final paper work this is a top notch experience in stress free car buying. Victor knows these vehicles inside and out any question about how things work he has the answers .Victor is a pleasure to work with he only wants you the buyer to be happy with your purchase. This experience does not stop with Victor. Lisa The general manager and Adam in the finance office are also there to help and make your buying experience as pleasurable as possible. I would highly recommend Victor and the team at Kelly Infinity when looking to purchase a new or used infinity. More

Wow awesome experience , very easy never had to haggle with these guys. Real low prices from the get go. They went above and beyond for my business. I left there feeling good about my deal. And even th with these guys. Real low prices from the get go. They went above and beyond for my business. I left there feeling good about my deal. And even the competing dealers say these guys are straight forward no games. Thanks Kate Goutal and Chris Marchese . Thank you More

I had a really wonderful experience at Kelly Infiniti in Danvers, MA. Everyone made me feel welcome and like they cared about my experience, from the minute I walked in, to the minute I drove off in the ve Danvers, MA. Everyone made me feel welcome and like they cared about my experience, from the minute I walked in, to the minute I drove off in the vehicle I bought. The price was fair and Dave Labrecque, the salesperson, was extremely knowledgeable about the car I was interested in and took his time in going over everything in detail, which I really appreciated. I shopped around a lot, at other dealerships, including BMW and Lexus, but I have to say, this Infiniti dealership really knows how to make potential customers feel respected and appreciated. It's like they know they have excellent cars but they also pay equal attention to excellence in customer service. More

From the first day I visited and test drove the QX60 I loved the experience. Dan Hart was very pleasant to work with w/o any pressure even wHen I was going back n forth from the Acura MDX. I bought the i loved the experience. Dan Hart was very pleasant to work with w/o any pressure even wHen I was going back n forth from the Acura MDX. I bought the infinity eventually because of the comfort n features. Dan n Jose did everything they could to help in the purchase by explaining all the features of the SUV and the layout of the service department while introducing me to the service managers n workers. They helped even more with their personalities/knowledge and sincerity throughout the entire process. Infinity should be so proud to have them in your dealership. Furthermore the dealership is very clean and inviting with all the coffee I could drink n snacks....great additive! Every time I entered I was warmly greater by a very nice woman at the desk. I can't leave out Chris one other salesman I talked to in July who just started working there (that's when I was test driving numerous SUVs) was also an outstanding employee. Thank you all for my new SUV. Great Dealership! More

Everyone at Kelly Infiniti is a pleasure to do business with. Chris was wonderful when helping me make the decision on a new car (this is now my second car leased thru Kelly Infiniti). He answered all of with. Chris was wonderful when helping me make the decision on a new car (this is now my second car leased thru Kelly Infiniti). He answered all of my questions and addressed all of my concerns. I couldn't have asked for a better experience! More

I had bought a nice Infiniti g37 convertible a few months earlier. As a second car, I had only driven 1100 miles, but wanted an oil change before winter. I came in on Nov 13th 2013, waited, then left when th earlier. As a second car, I had only driven 1100 miles, but wanted an oil change before winter. I came in on Nov 13th 2013, waited, then left when they said it was done. When I got home, I opened the hood to make sure the oil was new, as I don't trust anyone. As soon as I opened the hood, I saw a big mice or chipmunk nest with acorns and droppings right on the center of this brand new engine! They had also nested in the air filter and a few other locations. I took a pic and sent it to service manager Dave Rossi, saying "Did you plan on telling me there were mice nesting in my engine?" No response. I vacuumed it all out, then I crawled under the car to take the plastic engine cover off to see if the oil filter was new. It was stuck in place as if it had not been removed since the factory. Just 100 miles later the indicator light came on showing there was no washer fluid. It is obvious the service people saw the very low mileage and never even bothered to pop the hood, thinking "this soccer mom is all set", etc. I went to the dealership with all of the pictures of this "experience" and demanded to see Dave Rossi. They said he had been fired I said "No wonder!". Then the "new" service manager came out, I showed him all this and he gave me the typical xxxxxxxx excuses instead of just apologizing. I said "Just give me a gallon of washer fluid, so I can add it myself!". So I told Infiniti corporate about this, and the only response from the dealership was from the salesperson Chris, who was a decent guy. I don't want this to reflect on him, but this is why I hate car dealerships. I had an even worse experience at Kelly Nissan, where I had bought a Nissan GT-R that I traded in for this car. Now I will tear Kelly Nissan a new one on here also. More