Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Kelly INFINITI
Danvers, MA
1,077 Reviews
In 1989, Brian Kelly was awarded the very first INFINITI dealership in the world. Based on our reputation, performance for sales, service, and the ever important customer satisfaction, the Japanese automaker determined that the Kelly Automotive Group was the single most deserving company to sell their product line.
We are located at 155 Andover Street, Danvers, Massachusetts. We take pride in our helpful staff and we will do everything to make your new or used INFINITI car buying experience the best you have ever had. We're always happy to help our INFINITI service and parts clients as well.
We have helped many people from the communities of Boston, Lynnfield, Peabody and the greater North Shore area get into the luxury INFINITI vehicle of their dreams and we hope to help you as well in the future.
With a large selection of INFINITI models for local Massachusetts area consumers to choose from, we're sure you'll find the right vehicle for your needs at our dealership. Visit us today or visit us online at our Kelly INFINITI website. Thank you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,077 reviews
October 10, 2014
Amazing, innovative, dignity, clarity Being a young professional, with extreme expectations; I found Cong and his team there to be the best I've experienced as a first time car buyer. I ch Being a young professional, with extreme expectations; I found Cong and his team there to be the best I've experienced as a first time car buyer. I chose the 2014 filly loaded all white q50sport hybrid. I test drove it vigorously and compared the bmw, audi, lexus, etc experience in total. I not only compared the level of value added assistance I received from the team at Kelly, but also he TCO and ROI was properly explained by Cong. His extreme be optimistic stature, helped me purchase my dream car and not be judged so quickly like I did at the German dealerships. Cong was able to work with me to send my car to western Massachusetts and also arranged oil changes, loaners, and even wash/detail my car at no cost. This is TRUE selling and Congs ability to work with my young diverse background, allowed me to feel very comfortable in purchasing this dream car, which is first in its kind. I also,out feel bad when I found out Nissan lost money by stepping into the hybrid industry; oh boy did they exceed my expecttions far beyond anyone or any dealer could imagine. Thank you-Mr. Peters, Kelly infinti and Cong and the maintenance and finance team for the easiest purchase of my life!!!! Very grateful to have them on my side for the rest of my leases. Thank you also for not jumping to assumptions like others. Thank Hong More
by Thanh Hong
Employees Worked With
Finance team
October 09, 2014
Fast, friendly and professional. I buy a black 2011 infiniti g37x from kelly, and the sale manager is Andy Short, Mr.Short is very nice and professional in his field. Saving a lot of I buy a black 2011 infiniti g37x from kelly, and the sale manager is Andy Short, Mr.Short is very nice and professional in his field. Saving a lot of time and effort for me , which I am really appreciated. What's more, he and Kelly do care about after-purchase step, I receive their support and help with my car. More
by Sida Chen
Employees Worked With
Andy Short
September 26, 2014
Excellent Customer Service Salesman Cong Truong was very friendly and professional. I purchased a new Infiniti Q50 and I had to return to the dealership twice to learn how to o Salesman Cong Truong was very friendly and professional. I purchased a new Infiniti Q50 and I had to return to the dealership twice to learn how to operate some of the technology. Cong was very knowledgeable and provided outstanding customer service to me. Everyone I dealt with at Kelley were friendly and welcoming. More
by bob295
Employees Worked With
Dave Coogan
September 02, 2014
Great Service Cong Truong was a very professional, courteous sales person. He delivered great customer service I would recommend him to a friend. He also was help Cong Truong was a very professional, courteous sales person. He delivered great customer service I would recommend him to a friend. He also was helpful in answering questions after the purchase of my new car! More
by kathy1031
August 02, 2014
Purchased Cadillac SRX I have quite a story- I purchased a 2012 Cadillac SRX left feeling quite happy and excited as this is the first time I bought a new car everyone drea I have quite a story- I purchased a 2012 Cadillac SRX left feeling quite happy and excited as this is the first time I bought a new car everyone dreads doing this and I now understand why- I then proceeded to get this car a Opti-Coat this was done at a high end detail company in Billerica that cost me $800.00- I was told this car was painted over a large area, I proceeded to bring this car to a professional auto-body and it was confirmed this was in a accident, I contacted all the necessary people involved in this sale and was totally compensated they found me a new car that I like even better and sold it to me they gave me my money back from the damaged car. In their defense they did perform a Car Fax I it didn't disclose this accident! I have to say Lisa Avola is a very solid honest women to deal with and so is Dave as they just didn't know it was in a accident, Lisa knew I wasn't happy she did everything she could to have me leave with a smile and I did, my experience at Kelly is a good one, I feel I was totally taken care of in all areas, I will continue to spread a good word to people that this is a good place to buy a high end car More
by rottiron
July 17, 2014
Just purchased a 2012 G37x Salesman Andy Short was friendly, efficient, respectful. His manager amazed us by making the following offer: That since we were planning to trade in Salesman Andy Short was friendly, efficient, respectful. His manager amazed us by making the following offer: That since we were planning to trade in our previous Infinity (2005) - even if we were to choose another make (we were looking also at a 2012 Acura) - Infiniti Danvers would purchase our 2005 Infiniti as we had been faithful Infiniti drivers. I had thought perhaps I could see better out of the Acura. In the end (double test drives) I decided the difference was not notable--and Acura priced above Infiniti AND offering less on trade in. Back we went to Infiniti and we are very happy with the result. A very easy dealership to deal with, personnel very appealing, professional. All went very well. More
by phyllis.freeman
Employees Worked With
Brian Heney, Andy Short
June 27, 2014
Extraordinary Car Buying Experience!!! From start to finish I had a extraordinary experience at Kelly Infiniti. I have very little spare time and I will say Cong and the Kelly team made th From start to finish I had a extraordinary experience at Kelly Infiniti. I have very little spare time and I will say Cong and the Kelly team made the most of the time I spent at the dealership. I was pleasantly surprised at my trade value and after falling in love with the Q50 I decided to lease a new one. Cong was patient and showed me all the technology the car had. The managers were great and the finance process was easy. I am looking forward to my next purchase already! Thank you for again!!! More
by Anna44
June 06, 2014
Work done without authorization Unfortunately today was my first and very last experience with this dealer. I once worked in the Massachusetts Attorney General's office Consumers Pro Unfortunately today was my first and very last experience with this dealer. I once worked in the Massachusetts Attorney General's office Consumers Protection Unit and this behavior is exactly the kind of thing I would be called into investigate. I was there to get a sticker and an oil change. The people were very pleasant and the service was delivered as promised 90 minutes or so later. However I was next door at Olive Garden having lunch and my cell phone was right in front of me. It never rang. When I returned to Kelly, I was informed that the car was not going to pass because the rubber on one wiper blade was torn. They claimed they tried calling me but it went to voice mail so they went ahead and replaced both wiper blades at a cost of $44.00! Are you joking? I never authorized it. I am warning as many of my friends and family as possible to avoid this dealer for service. Had they really called and advised me of the repair and the cost, I would have said slap a rejection on it and I'll take care of it myself. So long Kelly. More
by Peterv55
May 14, 2014
Great People, Great Prices, Great Experience great place to buy a car. I would recommend anyone to this place to buy a car. This place is amazing and they really care. great place to buy a car. I would recommend anyone to this place to buy a car. This place is amazing and they really care. More
by onetime282013
Employees Worked With
Other Employees :
Andy Short, Adam Hoyt, Dave Labrecque, James Clements, Adam Figueroa, Jasmin Seifija, Brianna DeLeon, Victor Chaves
April 30, 2014
phil janice purchasing a used vehicle This dealership does deserved this 2014,2015,2016 and the next decade for the state trophy and award. The sales, internet, and service staff is the m This dealership does deserved this 2014,2015,2016 and the next decade for the state trophy and award. The sales, internet, and service staff is the most upstanding, pleasant, and professional. Everyone who has any vehicle make, model, should bring it to Kelly Infiniti in Danvers Mass. for sales , parts, or service. This dealership will go out of their way to take care of you !!!!!! THANK YOU More
by philjan1960
Employees Worked With
Adam Hoyt
