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Kelly INFINITI

Danvers, MA

4.8
1,076 Reviews
In 1989, Brian Kelly was awarded the very first INFINITI dealership in the world. Based on our reputation, performance for sales, service, and the ever important customer satisfaction, the Japanese automaker determined that the Kelly Automotive Group was the single most deserving company to sell their product line. We are located at 155 Andover Street, Danvers, Massachusetts. We take pride in our helpful staff and we will do everything to make your new or used INFINITI car buying experience the best you have ever had. We're always happy to help our INFINITI service and parts clients as well. We have helped many people from the communities of Boston, Lynnfield, Peabody and the greater North Shore area get into the luxury INFINITI vehicle of their dreams and we hope to help you as well in the future. With a large selection of INFINITI models for local Massachusetts area consumers to choose from, we're sure you'll find the right vehicle for your needs at our dealership. Visit us today or visit us online at our Kelly INFINITI website. Thank you!
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155 Andover Street

Danvers, MA

01923

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Showing 1,076 reviews

September 23, 2015

find the right salesman The first discussion was not helpful but once I was able to work with Cate and Chris everything became easy. A fair price was given from the beginni More

by ALAN2741
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Hoyt, Kate Goutal, Chris King
Oct 20, 2015 -

Kelly INFINITI responded

We're sorry to hear about your initial discussion Alan - we always try to be as helpful as possible, and to hear that your first talk with us didn't happen that way is something for us to improve on for sure. We are happy to know that Kate, Chris and Adam were able to find a new vehicle for you, and take care of your needs, but we assure you that we promise to be even more helpful from the start in the future Alan, and we thank you for giving us the chance to fix our initial miscommunication with you. Please let us know if you need anything else at all Alan, and thank you for sharing your honest feedback with our team.

September 23, 2015

Very cooperative and understanding I appreciate all the help from Abby Finch. She was very helpful and friendly. She explained everything in detail and was very prompt in responding to More

by WAQAS.MAZHAR1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 20, 2015 -

Kelly INFINITI responded

No, thank you WAQAS, we appreciate you working with Abby! We're glad that she was able to communicate so well with you and was so on top of communication with you via email. We appreciate your recommendation, and we look forward to working with you again. Have a great day WAQAS!

September 22, 2015

Professional and friendly. Very friendly and accommodating people. I do wish they wouldn't immediately give you this tire diagnostics report almost before you walk away from th More

by jasjmccarthy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 20, 2015 -

Kelly INFINITI responded

Hi Jasjmccarthy, thank you for your review and for your feedback. We appreciate hearing your take on our tire diagnostics report - we share that information with our customers so promptly because we hope to provide our customers with any urgent information they should know about their vehicle like tire or alignment issues. That way, if you decide to take immediate action, we can help you promptly during the same visit if you so choose. We apologize that this may come off as "salesy" but we assure you that it is not our intention. Thank you for sharing your insight into this though, as we'll certainly take that into consideration moving forward with our customers. Please let us know if we can help you again Jasjmccarthy!

September 22, 2015

Fast, great waiting room, excellent customer service Jeff went above and beyond to keep me updated. It was an oil change and also there was a low pressure warning on my tire. They brought the screw in More

by bjm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Labrecque
Oct 20, 2015 -

Kelly INFINITI responded

Happy that we could provide you with an enjoyable wait while we took care of your tire issue bjm. Thank you for sharing your experience with us, and we appreciate you working with our team. Feel free to reach out to us again if there's anything else we can do for you!

September 22, 2015

Thank you! I would like to Thank Dave Petillo for all the help during my visit at Kelly Infiniti. Dave was very knowledgeable and very helpful through the e More

by Moises Medina
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Petillo
Oct 20, 2015 -

Kelly INFINITI responded

Thank you Moises, glad to hear that Dave was so helpful during your visit to our dealership. Please don't hesitate to reach out if we can help you out again, and thank you for taking the time to review our dealership, we greatly appreciate your feedback Moises.

September 21, 2015

great service Jeff was friendly, knowledgeable and very helpful! He helped me determine and prioritize maintenance to be performed on my car. A loaner was provide More

by JLFLYNN91
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 20, 2015 -

Kelly INFINITI responded

Hi JLFLYNN91, thank you for taking time out of your day to review our service team at Kelly Infiniti. We appreciate hearing that your service visit was so helpful and prompt. We're happy to help you out anytime you need it, and we hope you'll work with us again in the near future. Please let us know if there's anything we can do for you in the meantime JLFLYNN91. Have a great day!

September 18, 2015

Adam was extremely attentive. I was so happy to go in, be advised of needed work, and have all happen in under the estimated timer. Adam was awesome!!! He worked hard to get everyt More

by SANDOWN26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Figueroa
Oct 20, 2015 -

Kelly INFINITI responded

Thank you so much SANDOWN26 for letting us know how your experience with Adam and our dealership went recently. We're so glad to hear that Adam went above and beyond to have your vehicle taken care of so swiftly. It really makes our day! We hope to see you in again soon, and we look forward to helping you again SANDOWN26.

September 18, 2015

Service visit was easy and non eventful. This is a good. When having the car serviced, I like to do it when I have and opening in my schedule. Being able to drop in and get service quickly is a real plus in More

by PIANIANDCO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Figueroa
Oct 20, 2015 -

Kelly INFINITI responded

We appreciate knowing that PIANIANDCO - thank you for sharing your experience with us. Anytime you need quick and helpful service, please don't hesitate to bring your vehicle in to our staff - we're happy to help. We hope to see you again soon. Take care PIANIANDCO!

September 17, 2015

Oil Change This is my 3rd oil change at Infiniti and the the best experience so far. Adam immediately greeted me upon driving into the garage and completed the o More

by Karen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Figueroa
Oct 20, 2015 -

Kelly INFINITI responded

Hello Karen! Thank you for letting us know how your recent oil change went at our dealership service center - we greatly appreciate you taking the time out to share this with us. We're so happy that you've had such great service visits with Adam and our team thus far. Please let us know if there's anything else we can do for you Karen, and we hope to see you in again soon!

September 17, 2015

30K service Jeff was very professional and courteous. He had my car ready on time and my car looked great! It was wonderful to get a loaner car. More

by JMG71BC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 20, 2015 -

Kelly INFINITI responded

Thank you JMG71BC, it's a pleasure to be able to assist you during your visit at Kelly Infiniti. We're glad that you enjoyed our loaner car service, and anytime we can help you out, please don't hesitate to contact our team.

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