Kelly INFINITI

Excellent service experience Service was handled very professionally and timely. It was done quickly and thoroughly, and Jeff explained very clearly what had been done. I have alw Service was handled very professionally and timely. It was done quickly and thoroughly, and Jeff explained very clearly what had been done. I have always had an excellent experience with your service department. Thank you. More

Unbelievable Customer Service Whoever is running this dealership should be used as an example for all Kelly Infiniti dealerships because the customer service is second to none I ha Whoever is running this dealership should be used as an example for all Kelly Infiniti dealerships because the customer service is second to none I have ever experianced. Besides treating me like I o wn the dealership, everything was done as discussed and on time. The Coup de Gras was they left a bottle of water and a candy mint in my seat rest. Louis Malaquias More

Easy to schedule. Great service. No surprises. I own three Infiniti's - G35, G37 and Q40. I have always had them serviced at Kelly Infiniti. I find their service to be excellent. Jeff and Adam a I own three Infiniti's - G35, G37 and Q40. I have always had them serviced at Kelly Infiniti. I find their service to be excellent. Jeff and Adam are both knowledgeable customer service reps who clearly explain the work to be done along with the estimated cost. There are never any surprises. I feel that they truly value my business. More

excellent the service was great, Mr Petillo was friendly,courteous and explained the service and the time the car will be ready. I was also offered a courtesy c the service was great, Mr Petillo was friendly,courteous and explained the service and the time the car will be ready. I was also offered a courtesy car. More

Oil change My experience at Kelly Infiniti was just fine. The work was completed within an hour. The employees were friendly and the atmosphere was welcoming. Li My experience at Kelly Infiniti was just fine. The work was completed within an hour. The employees were friendly and the atmosphere was welcoming. Lisa A. is a model employee, thank you for the good experience at K I once again. More

Unbelievable Serivce I walked into Kelly Infiniti and after the hour that I spent there, I was extremely satisfied. The ladies at the reception desk were very friendly, th I walked into Kelly Infiniti and after the hour that I spent there, I was extremely satisfied. The ladies at the reception desk were very friendly, they directed me to the sales manager Dave who directed me to the salesman Jeff Biggar. When I arrived, I was somewhat overwhelmed, with a Nissan lease about to mature and no decision on a new vehicle. The Q50 was one of my top two contenders. I told Jeff what I was looking for, he was able to find it for me and we went for a test drive. Jeff knows his stuff, he is very knowledgeable and very pleasant to work with. He was not pushy and totally knew where I was coming from. He was able to get me to the pricing in my budget and was able to find me a white on black Q50 that I wanted. I had a big decision to make, As much as I loved it, I did not end up getting the Q. I decided to go with a suv which was my other top contender. Although my final decision was not an Infiniti, this would not stop me from recommending Jeff and Kelly Infiniti to anyone, Jeff is definitely the man to see, he will get you where you want to be be and you will be very happy! More

Professional and efficient Kelly infiniti's service is the reason I continue to buy there cars. They are professional, friendly, and efficient in what they do. I would recommend Kelly infiniti's service is the reason I continue to buy there cars. They are professional, friendly, and efficient in what they do. I would recommend them without reservation. More

Pleasantly surprised with the customer service I had to bring my G37xS in for service twice over the last few weeks (once for an oil change, to have my car inspected and to have the tire sensor loo I had to bring my G37xS in for service twice over the last few weeks (once for an oil change, to have my car inspected and to have the tire sensor looked at and then again for a follow-up on the tire sensor). David Petillo assisted me on both occasions and was very helpful. When I went to pick my car up the first time, the dealership was closed. I got there around 6:30 thinking the dealership closed at 7. Lucky for me, David was still there and not only willing to help but was so kind. I had a balance due for the inspection sticker, but he put a note in the file and allowed me to call in my payment on Monday so I was not inconvenienced at all. The second time I had to bring my car in for the tire sensor, David called and updated me regularly and made sure my car was ready by the end of the day. It seems like something small but these are the things that make exceptional customer service at the end of the day. More

Oil change and tire issue Great service and I got my tire fixed. I was having trouble keeping air, they found the problem and it has been good so far since then. I was in and o Great service and I got my tire fixed. I was having trouble keeping air, they found the problem and it has been good so far since then. I was in and out within an hour - on a Saturday. Very good experience. More

Very pleased with everything. David: Was very pleasant to work with and talk to.. He listened to all the items that needed to be addressed. When I picked up the car, he was very David: Was very pleasant to work with and talk to.. He listened to all the items that needed to be addressed. When I picked up the car, he was very cordial and explained that they were not able to get the soap stain out of the roof. I asked what should I do. He said that they were going to check the ingredients of the soap to find out how to take this stain out. I will have to follow up. . More