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Kelly INFINITI

Danvers, MA

Overview
Reviews
4.9
1,269 Reviews
Call Dealership (978) 774-1000
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155 Andover Street

Danvers, MA

01923

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Showing 1,269 reviews

July 01, 2026

I was in and out of the dealership service dept in 99 minutes. Who gets out of the service dept in 99 minutes with the issue resolved?? ME, that's who! Great team work. Keep it up! More

by chris72353
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gird
Report | Print
Jul 15, 2026 -

Kelly INFINITI responded

Thanks, Chris! We're thrilled to hear our service team was able to get you back on the road in just time with your concern resolved. We know your time is valuable, and providing efficient, high-quality service is always our goal. Your kind words about our teamwork mean a lot to us, and we'll be sure to share your feedback with the entire service team. Thank you for choosing Kelly INFINITI—we appreciate your support and look forward to seeing you again at your next visit!

June 29, 2026

I had another outstanding experience bringing my vehicle to Kelly INFINITI for service! From the moment I arrived, Nick greeted me and made me feel like a valued customer. He kept me updated throughout my More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gird
Report | Print
Jun 30, 2026 -

Kelly INFINITI responded

Thank you, Joe! We’re thrilled to hear you had another outstanding service experience with us and that Nick made you feel welcomed, valued, and well cared for throughout your visit. Keeping our customers informed and ensuring a smooth, stress-free experience is exactly what we strive for. We truly appreciate your continued loyalty and your recommendation to friends and family—it means a great deal to our entire team. Thank you for choosing Kelly INFINITI, and we look forward to seeing you again at your next visit!

June 29, 2026

My salesman was intelligent, respectful, and followed through on everything I asked him to provide to me. I would definitely work with him again. Thank you, Junior. More

by dimmer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Avola, Eric Alterio, Cong Truong, Junior Pena
Report | Print
Jun 30, 2026 -

Kelly INFINITI responded

Thank you for your kind feedback! We’re so glad to hear that Junior provided you with respectful, attentive service and followed through on everything you needed throughout your experience. Delivering a smooth and transparent process is always our goal. We really appreciate you choosing Kelly INFINITI and look forward to the opportunity to work with you again in the future!

June 29, 2026

Fast service and great customer service wouldn’t want to bring my q50 no where else. More

by Patxotv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Capano, John Delrosario, Jasmine Hernandez, Nick Gird, Casey Pakkila, Javien Delgado, Jeff Donovan
Report | Print
Jun 29, 2026 -

Patxotv responded

Best INFINITI dealership to go to

June 29, 2026

They keep the customers at the forefront of what they do and how they approach business decisions. More

by Paul Driscoll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Pakkila
Report | Print
Jul 15, 2026 -

Kelly INFINITI responded

Thank you, Paul! We really appreciate your kind words. Putting our customers first is at the heart of everything we do, and it's rewarding to know that our commitment to providing exceptional service is reflected in your experience. Thank you for choosing Kelly INFINITI and for your trust in our team. We look forward to serving you again in the future!

June 29, 2026

Vehicle was taken on time and service was performed faster than estimated . No issues were found. Very customer ficused More

by stephenavedikian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Capano, Casey Pakkila
Report | Print
Jun 29, 2026 -

Kelly INFINITI responded

Thank you, Stephen! We’re glad to hear your vehicle was taken in on time and that the service was completed even faster than expected. It’s also great to know everything checked out well with no issues found. We really appreciate your kind words about our customer-focused approach. Thank you for choosing Kelly INFINITI, and we look forward to seeing you again for your future service needs!

June 27, 2026

Outstanding service every time! They embrace service with a smile! And make any visit, an easy one More

by alison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Pakkila
Report | Print
Jun 29, 2026 -

Kelly INFINITI responded

Thank you, Alison! We’re so happy to hear that every visit has been a positive experience and that our team consistently provides service with a smile. Making your visits easy and enjoyable is exactly what we strive for every day. We truly appreciate your continued support of Kelly INFINITI and look forward to seeing you again soon!

June 27, 2026

Kelly Infiniti of Danvers is a great dealership for every service maintenance needs. Come down. More

by jeanffevilien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Pakkila
Report | Print
Jun 29, 2026 -

Kelly INFINITI responded

Thank you, Jean! ! We’re so glad to hear you continue to have great experiences with our service and maintenance team. Providing reliable, high-quality care is always our goal. We appreciate your support and look forward to seeing you again at Kelly INFINITI!

June 26, 2026

Upon arriving i was greeted with kindness and the wait was never a worry very fast More

by Andersonjustin368
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javien Delgado
Report | Print
Jun 29, 2026 -

Kelly INFINITI responded

Thank you, Justin! We’re so glad to hear you were greeted warmly and that your wait time was quick and stress-free. Providing efficient service with a welcoming experience is always our goal. We truly appreciate you choosing Kelly INFINITI and look forward to seeing you again!

June 25, 2026

I recently had some major repairs done, Kelly Infiniti made it easy. Nick in service was super responsive, transparent, and kept me updated throughout the repairs. I’ve been going to Kelly for 15+ years, More

by HockeyDad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gird
Report | Print
Jun 25, 2026 -

Kelly INFINITI responded

Thank you so much for your loyalty! We truly appreciate the trust you continue to place in Kelly INFINITI. We're glad to hear that Nick provided the responsive, transparent communication that helped make a major repair process as easy and stress-free as possible. Keeping our customers informed every step of the way is something we take great pride in, and we're happy that Nick delivered that experience for you. Thank you again for your continued support. We value your business and look forward to serving you for many more years to come!

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