Kelly INFINITI

Kelly INFINITI responded

Congratulations on your new QX50, booboo! We're happy to hear that Mike and Justin made a great team, and Cong's leadership contributed to a very efficient process during your new QX50 purchase. Efficiency and teamwork are priorities for us, and we're pleased to know that our staff worked seamlessly to provide you with a smooth and enjoyable car-buying experience!

Kelly INFINITI responded

Mr. Finnegan, Thank you for your feedback on your recent service visit. Yes, it's never pleasant having to deliver messages of possible estimates to repair. What I can tell you is that check engine lights usually start with a diagnostic to pay the technician the time to look for codes, evaluate the systems and do a quick MPI. If we have a finding and the customer agrees to continue work, the diagnostic fee gets taken out of the next invoice. I think that it is fair to pay the technician for their time in case the customer decides not to do the work at our dealership. The $300 charge you did pay was for one hour of diagnostic work plus the synthetic oil and filter change which you signed off on. Upon the diagnostic test, we did find an evap leak causing the check engine light which led to a recommendation to replace all evap system hoses, partial load vent valve, 3 way valve and coolant intake gasket and then retest system per diagnostic flow chart. There are many different factors that can cause an evap leak so when you asked what caused it, it is very hard to be specific to your car's situation at the point of diagnostic. The cost of this job is high because it is labor intensive for the QX30 complexities and unfortunately, the car was out of full coverage warranty. I do see that the powertrain portion of the warranty covered a little over $1000. Please know that it is our job to communicate what is needed and the price associated with that repair, even when we know it's not what someone wants to hear. If you are still in need of assistance, I am available to talk. I can see where you purchased the car so if it was a recent purchase, maybe you want to reach out to them for assistance. Kindest regards, Lisa Avola, General Manager, Kelly Infiniti

Kelly INFINITI responded

Thank you so much, Alk723! We are so happy to see that you had such a pleasant experience with Lisa! Providing excellent customer service is our priority, and it's always rewarding to receive feedback from satisfied customers like yourself. If there's anything else you'd like to share or if you have any further questions or needs, please don't hesitate to reach out!

Kelly INFINITI responded

Thank you, fneil! We appreciate you taking the time to share your thoughts about your recent visit with us! Your feedback is invaluable, and we're thrilled to hear about your consistently positive experiences with our service department. Maria and Nick take pride in their friendly and knowledgeable service, and your kind words reaffirm their dedication to excellence. We understand the importance of keeping customers informed, which is why we utilize text messaging for work progress updates to enhance your overall experience. It's wonderful to know that the work performed exceeded your expectations, and we're grateful for your high recommendation- please do not hesitate to reach out if there is anything else we can do for you!

Kelly INFINITI responded

You are more than welcome, Joe! We're thrilled to hear that Jim, Nick, and Pete consistently provide exceptional service and make you feel like part of the family. Building strong relationships with our customers is one of our core values, and your positive feedback is greatly appreciated. We truly value your support and the trust you've placed in us. If you or your friends and family have any further needs or questions, please don't hesitate to reach out!

Kelly INFINITI responded

Thank you so much, Lfosta126, for sharing this with us! We're pleased to hear that our team demonstrated extensive knowledge and provided excellent assistance. Ensuring that we meet our commitments and deliver services on time is a top priority for us! If there is anything else we can do for you, please do not hesitate to reach out!

Kelly INFINITI responded

Hi Gordon! We really cannot thank you enough for your loyalty all these years! It is great to know that Jim and the service team promptly addressed the problem you had with your vehicle and even found a simple solution. Providing exceptional service and resolving issues, whether big or small, is a top priority for us! We appreciate your loyalty and the trust you've placed in us since the 2000's. Should you have any further questions or require any assistance, please don't hesitate to reach out. We look forward to serving you in the future!

Kelly INFINITI responded

Thank you, William, for choosing Kelly INFINITI and taking the time to share your positive feedback. We truly value our customers and strive to provide quality work and exceptional service. It's great to hear that you felt cared for and valued during your visit. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to let us know. We look forward to serving you in the future!

Kelly INFINITI responded

We are so happy to hear that, Jfay29! It is great to see that you had such a great time working with Him and that he took excellent care of you and your INFINITI. We really cannot thank you enough for taking the time to share this with us - please do not hesitate to reach out if there is anything else we can do for you!

Kelly INFINITI responded

Thank you so much, exwu! It is great to see that you had the opportunity to work with Alexa and she helped get you into your pre-owned Audi! We are also glad to see that everything ran so smoothly and Alexa made sure you were well taken care of from start to finish. If there is anything else we can do for you, please do not hesitate to reach out!