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Kelly INFINITI

Danvers, MA

Overview
Employees
Reviews
Vehicles
4.8
1,075 Reviews
In 1989, Brian Kelly was awarded the very first INFINITI dealership in the world. Based on our reputation, performance for sales, service, and the ever important customer satisfaction, the Japanese automaker determined that the Kelly Automotive Group was the single most deserving company to sell their product line. We are located at 155 Andover Street, Danvers, Massachusetts. We take pride in our helpful staff and we will do everything to make your new or used INFINITI car buying experience the best you have ever had. We're always happy to help our INFINITI service and parts clients as well. We have helped many people from the communities of Boston, Lynnfield, Peabody and the greater North Shore area get into the luxury INFINITI vehicle of their dreams and we hope to help you as well in the future. With a large selection of INFINITI models for local Massachusetts area consumers to choose from, we're sure you'll find the right vehicle for your needs at our dealership. Visit us today or visit us online at our Kelly INFINITI website. Thank you!
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155 Andover Street

Danvers, MA

01923

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Showing 1,075 reviews

February 15, 2024

I always get whit glove treatment at Kelly Infiniti. I can even get in with no appointment. More

by CMF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Capano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Palacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2024 -

Kelly INFINITI responded

Thank you, CMF! We're thrilled to hear that you always receive white-glove treatment with us. Providing exceptional service without an appointment is something we take pride in, and we're delighted to hear that it has made a positive impact on your experience with us. If there's anything else we can do to enhance your visits, please let us know!

January 31, 2024

Have been going to dealership since 2005 and continuing to go because of the great people and great service More

by kmrber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Capano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Gird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Palacios
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2024 -

Kelly INFINITI responded

This really means a lot to us, kmrber! We're happy to know that all these years, you continue to have great experiences with us and everyone has been so helpful and friendly! Thank you so much for your loyalty! We will be sure to pass this along!

January 24, 2024

Excellent service every thing was explained to me in detail will definitely be back next mileage point More

by johnob4644
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Capano
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Delrosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2024 -

Kelly INFINITI responded

So happy to hear that, John! It is great to know that your service visit went so well and everything was explained to you in detail. Thank you so much for taking the time to share this with us!

January 16, 2024

Excellent service, fast service, everybody friendly. Pete was excellent, kept me informed they went above & beyond More

by Lilly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

Kelly INFINITI responded

That is great to hear, Lilly! We are happy to see that you had the opportunity to work with Pete and that he took excellent care of you and your INFINITI! We will be sure to pass this along to Pete and the service team!

January 13, 2024

I received excellent service. Nick was very considerate. He explained everything that needed to be done to my car. I really appreciated the valet service that was provided to retu More

by SCHEYJOHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gird
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2024 -

Kelly INFINITI responded

That is great to hear, John! We are happy to know that you received excellent service, and we appreciate your kind words about Nick. Providing clear explanations and convenient services, such as valet service, are priorities for us, and we're glad we could meet your expectations. Your satisfaction is important to us, and we look forward to serving you again in the future. If you have any further feedback or if there's anything specific you'd like to share, please don't hesitate to reach out!

January 08, 2024

Nick at Kelly Infiniti always gets you in for service and has my vehicle repaired quickly and efficiently. He is very good at what he does. Thanks More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gird
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2024 -

Kelly INFINITI responded

Thank you, Joe! We are happy to see that Nick always takes excellent care of you and your INFINITI and that everything ran so smoothly! We really appreciate you taking the time to share this with us! We will be sure to pass this along to Nick!

January 08, 2024

I had to take my car in due to a recall. I booked my appointment and was greeted by Pete Jervinis. He was great. Took good care of me and was extremely quick. More

by cpragu
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2024 -

Kelly INFINITI responded

Thank you, cpragu! We are so happy to see that you had such a great experience and Peter and the team took excellent care of you! Please let us know if there is anything else we can do for you!

December 29, 2023

The service manager and staff were very knowledgeable. They did a safety check of my tires. More

by Papa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Pakkila
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2023 -

Kelly INFINITI responded

We are so happy to hear that, Papa! It is great to see that Casey and the team took excellent care of you and your INFINITI and that everything ran so smoothly! Thank you so much for taking the time to share this with us!

December 13, 2023

Great sales process, fair trade in value and the service department is fantastic. What’s not to like? More

by sronnoc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Gird
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2023 -

Kelly INFINITI responded

Thank you so much, sronnoc! We are so happy to see that you had a great experience and everyone including Nick took excellent care of you! Please do not hesitate to reach out if there is anything else we can do for you!

December 08, 2023

This being our 5th purchase from Kelly Group from 1987- present day , I knew the outcome walking in, from making me comfortable with bottom line, making sure I understood all aspects of transaction, giving More

by Happy camper
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Avola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Alterio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Figueiredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2023 -

Kelly INFINITI responded

Thank you so much for your loyalty all these years! We're honored to have been your dealership of choice for the 5th time, and we appreciate your continued trust in our team. It's fantastic to hear that from the bottom line to the fair trade-in value and a no-pressure meeting, we were able to make your experience comfortable and transparent. We understand the importance of trust in such transactions, and we're thrilled that Lisa took a leap of faith, making it possible for you to get the truck you wanted. We appreciate your kind words about Eric and Josh as well! Providing a loaner for you to get to work and ensuring a seamless process is what we strive for, and we're glad we could meet your expectations. If there is anything else we can do for you, please do not hesitate to reach out!

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