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Kelly INFINITI

Danvers, MA

Overview
Reviews
4.9
1,260 Reviews
Call Dealership (978) 774-1000
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155 Andover Street

Danvers, MA

01923

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Showing 1,260 reviews

July 17, 2026

Jacob Marburg was my salesman, he was great. Jacob was kind and understanding and explained everything slowly and meticulously I would definitely buy from him again More

by Muffin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Malburg
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Jul 20, 2026 -

Kelly INFINITI responded

Thank you! We're thrilled to hear that Jacob Marburg provided you with such a positive car-buying experience. Taking the time to explain everything clearly and ensuring our customers feel comfortable and informed is exactly the level of service we strive to provide. We'll be sure to share your kind words with Jacob. Thank you for choosing Kelly INFINITI, and we look forward to helping you again whenever you're ready for your next vehicle!

July 17, 2026

Great service and costumer experience. Nick is awesome. He always explains everything and help with things More

by TC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gird
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Jul 20, 2026 -

Kelly INFINITI responded

Thanks, TC! We're so glad to hear you had a great service experience with us. It's fantastic to know that Nick took the time to explain everything clearly and was always there to help throughout your visit. We'll be sure to share your kind words with Nick. Thank you for choosing Kelly INFINITI—we truly appreciate your support and look forward to seeing you again at your next service visit!

July 16, 2026

It was very easy to get an appointment for service. When I arrived, everyone was courteous, professional and prompt. The loaner car made my life easier while my car was being serviced. Nick was great, More

by JOETHEOBALD
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gird
Report | Print
Jul 17, 2026 -

Kelly INFINITI responded

Thank you, Joe! We're happy to hear that scheduling your service appointment was easy and that our team provided courteous, professional, and prompt service from the moment you arrived. We're especially glad the loaner vehicle helped make your time without your car more convenient. It's wonderful to hear that Nick kept you informed throughout the process and provided the patience and communication you deserved. We'll be sure to share your kind words with him. Thank you for choosing Kelly INFINITI. We truly appreciate your trust and look forward to providing you with another exceptional service experience in the future!

July 13, 2026

Went above and beyond to valet my car back to my house for me. Amazing! More

by smurphy715
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gird
Report | Print
Jul 14, 2026 -

Kelly INFINITI responded

Thank you for your wonderful review! We're thrilled to hear our valet service exceeded your expectations. Providing convenient, personalized service is something we take great pride in, and we're so glad we could make your experience an easy and enjoyable one. We really appreciate your kind words and your trust in Kelly INFINITI. Thank you for choosing us, and we look forward to serving you again!

July 12, 2026

My car had a recall, they came and picked my car at my work and they returned it to me a few hours later. Great customer service, white glove treatment all the time. More

by hansont1027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry don’t remember but he was very polite and helpful
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Jul 13, 2026 -

Kelly INFINITI responded

Thank you! We’re so glad our pick-up and drop-off service made taking care of your vehicle’s recall convenient and hassle-free. Providing exceptional customer service and a true white-glove experience is always our goal. We truly appreciate your trust in Kelly INFINITI and look forward to continuing to provide you with the first-class service you deserve!

July 12, 2026

The staff is great, they are always so nice and I am very comfortable there, More

by karenwilliams50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Capano, Javien Delgado
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Jul 13, 2026 -

Kelly INFINITI responded

Thank you, Karen! We’re so glad to hear that our team consistently makes you feel welcome and comfortable during your visits. Providing a friendly and positive experience for our customers is always important to us. We truly appreciate you choosing Kelly INFINITI and look forward to seeing you again!

July 10, 2026

The team at Kelly was outstanding and made purchasing a vehicle a seamless and enjoyable process. From start to finish, the team members we interacted with demonstrated professionalism, integrity, hospital More

by Brendan Chisholm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Alterio, Mike Magulas
Report | Print
Jul 10, 2026 -

Kelly INFINITI responded

Thank you, Brendan! We’re thrilled to hear our team made your vehicle purchase seamless and enjoyable from start to finish. Providing a professional, transparent, and welcoming experience is exactly what we strive for, and it’s wonderful to know that our team’s integrity, hospitality, and authenticity made such a positive impression. We really appreciate your recommendation and your trust in Kelly INFINITI. Congratulations on your new vehicle, and we look forward to serving you again in the future!

July 06, 2026

Quick knowledgable service, always friendly and helpful. i always go here for any type of maintenance , i trust them with my 2021 q50! Thank you Javien and Alex More

by Brandent.02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Freedman, Javien Delgado
Report | Print
Jul 07, 2026 -

Kelly INFINITI responded

Thank you, Brandent! We’re so glad to hear you continue to choose Kelly INFINITI for all of your maintenance needs and that our team has earned your trust with your Q50. It’s great to know Javien and Alex provided the quick, knowledgeable, friendly, and helpful service you’ve come to expect. We’ll be sure to share your kind words with them! Thank you for your continued loyalty and for choosing Kelly INFINITI. We look forward to seeing you at your next service visit!

July 06, 2026

Accepted me with no appointment. Kept me informed. Service was timely. Always take good care of me. Even listen to and remember personal issues that affect their service. They bend o More

by Judi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Hernandez, Nick Gird
Report | Print
Jul 07, 2026 -

Kelly INFINITI responded

Thank you so much, Judi! We’re so glad we were able to accommodate you without an appointment and provide timely service while keeping you informed throughout your visit. It means a great deal to hear that our team not only takes good care of your vehicle but also takes the time to get to know you and remember the details that help us provide a more personalized experience. That level of care is something we strive for every day. Thank you for your continued trust in Kelly INFINITI. We truly appreciate your loyalty and look forward to taking great care of you again in the future!

July 05, 2026

Very accommodating The staff made getting my truck looked at so very easy and everything was onvtime More

by mdebena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Capano, John Delrosario, Cong Truong, Jasmine Hernandez, Nick Gird, Casey Pakkila, Matheus Neves, Javien Delgado
Report | Print
Jul 06, 2026 -

Kelly INFINITI responded

Thank you! We’re so glad to hear our team made the process of having your truck serviced easy and accommodating. It’s great to know everything was completed on time and that your experience was a positive one. We really appreciate you choosing Kelly INFINITI and look forward to assisting you again in the future!

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