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Kelly INFINITI

Danvers, MA

4.9
1,383 Reviews

155 Andover Street

Danvers, MA

01923

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Showing 1,383 reviews

October 22, 2026

The service department is always professional and thorough - a pleasure to deal with. Greg Cyr More

by GregCyr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Hernandez, Nick Gird, Javien Delgado
Oct 22, 2026 -

Kelly INFINITI responded

Thanks, Greg! We’re pleased to hear that our service department consistently provides professional and thorough care. We appreciate your business and look forward to continuing to provide you with an excellent experience at every visit!

October 20, 2026

I was very pleased with the wait time for the service that was performed. It was quite reasonable. More

by robertahall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javien Delgado
Oct 20, 2026 -

Kelly INFINITI responded

Thank you, Robert! We’re glad to hear that your service was completed within a reasonable amount of time and that you were pleased with the wait. We appreciate your business and look forward to seeing you again at Kelly INFINITI!

October 20, 2026

Excellent service, gave a detailed repair estimate. Car was completed on time and below estimate. Excellent repair job, valet service was greatly appreciated, everyone from the Service Manager down wa More

by robert295ns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gird, Jeff Donovan
Oct 20, 2026 -

Kelly INFINITI responded

Thank you so much, Robert! We’re pleased to hear that our team provided a detailed estimate, completed your vehicle on time and below the estimated cost, and delivered excellent repair work. It’s also great to know you appreciated our valet service and the responsiveness and friendliness of our team. We truly appreciate your business and look forward to serving you again at Kelly INFINITI!

October 20, 2026

Went in for a trouble code on my dash. Most likely a sensor, which it was. Identified and replaced. Full walkthrough was performed and some work to the suspension was required, along with More

by EB_Q60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gird
Oct 20, 2026 -

Kelly INFINITI responded

Thank you! We’re glad our service team was able to diagnose the sensor issue, thoroughly inspect your vehicle, and address the additional maintenance and repair needs. It’s great to hear that everything was completed to your satisfaction and that your vehicle is feeling great on the road again. We appreciate your trust in Kelly INFINITI and look forward to helping you with your future service needs!

October 19, 2026

Friendly, responsive, Kept me informed every step along the way. Quick service—I was in and out in 90 minutes ! More

by drdchromy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gird
Oct 20, 2026 -

Kelly INFINITI responded

Thank you so much! We’re glad to hear our team kept you informed throughout the process and provided friendly, responsive service. It’s great to know we were able to get you back on the road in just 90 minutes. We appreciate your business and look forward to seeing you again at Kelly INFINITI!

October 18, 2026

Excellent customer service; detailed repair estimate and timely repair. The staff are pleasant and helpful. It is an excellent dealership More

by elkelro3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Montealegre, Maria Capano, Jasmine Hernandez
Oct 20, 2026 -

Kelly INFINITI responded

Thank you for sharing this with us! We’re glad to hear you received a detailed repair estimate, timely service, and helpful, friendly support from our team. We truly appreciate your confidence in Kelly INFINITI and are grateful for the opportunity to assist you. We look forward to seeing you again!

October 17, 2026

The service team is like no other, friendly inviting,and knowledgeable. Always willing to work to explain the issue and options available. More

by kevstorm11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gird, Javien Delgado
Oct 20, 2026 -

Kelly INFINITI responded

Thank you! We’re happy to hear that our service team consistently provides a friendly, welcoming experience and takes the time to explain vehicle concerns and available options. We appreciate your continued trust in Kelly INFINITI and look forward to assisting you with your future service needs!

October 16, 2026

From my first time in the dealership, I had a wonderful experience. Mike Fecteau was a wealth of knowledge. He was personable and caring. When I returned, he assigned me to Mike Magulas who was equally More

by Dan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Fecteau, Junior Pena, Vivian Veth, Mike Magulas, Jacob Malburg, Kellan Heney
Oct 20, 2026 -

Kelly INFINITI responded

Thanks, Dan! We’re thrilled to hear that both Mikes, and our sales manager made you feel welcomed, valued, and cared for throughout your visits. Taking the time to get to know our customers is important to us, and we’re glad those personal touches made your experience memorable. We truly appreciate your recommendation and thank you for choosing Kelly INFINITI!

October 16, 2026

Great service, went over details of what was done and needed to be done in the future. More

by stelladespres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javien Delgado
Oct 20, 2026 -

Kelly INFINITI responded

Thank you, Stella! We’re glad our service team took the time to explain the work completed on your vehicle and review any recommended maintenance for the future. We appreciate your trust in Kelly INFINITI and look forward to assisting you with your future service needs!

October 16, 2026

Service was very good. I had him check the brakes. I need brakes and rotors for all four wheels. However, I got a price was almost twice what I can get from my regular serv More

by jjhardacre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike?
Oct 16, 2026 -

Kelly INFINITI responded

Thank you for sharing your experience with us! We’re glad you had a positive experience with our service team and appreciate you sharing your concerns about the brake repair estimate. We understand that pricing is an important consideration, and we’re sorry the cost didn’t meet your expectations. Your feedback is valuable to us, and we appreciate you giving Kelly INFINITI the opportunity to inspect your vehicle and provide a recommendation.