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Kelly INFINITI

Danvers, MA

Overview
Employees
Reviews
Vehicles
4.8
1,075 Reviews
In 1989, Brian Kelly was awarded the very first INFINITI dealership in the world. Based on our reputation, performance for sales, service, and the ever important customer satisfaction, the Japanese automaker determined that the Kelly Automotive Group was the single most deserving company to sell their product line. We are located at 155 Andover Street, Danvers, Massachusetts. We take pride in our helpful staff and we will do everything to make your new or used INFINITI car buying experience the best you have ever had. We're always happy to help our INFINITI service and parts clients as well. We have helped many people from the communities of Boston, Lynnfield, Peabody and the greater North Shore area get into the luxury INFINITI vehicle of their dreams and we hope to help you as well in the future. With a large selection of INFINITI models for local Massachusetts area consumers to choose from, we're sure you'll find the right vehicle for your needs at our dealership. Visit us today or visit us online at our Kelly INFINITI website. Thank you!
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155 Andover Street

Danvers, MA

01923

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Showing 1,075 reviews

April 30, 2024

My rating is based on the service department led by Pete Jervinis. Jasmine also adds great value with her knowledge of the cars and owners. More

by sjsmith@protonmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Capano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2024 -

Kelly INFINITI responded

That is great to hear! We are glad that you had such a pleasant experience working with Pete and Jasmine and that they both took excellent care of you! Thank you so much for taking the time to share this with us!

April 30, 2024

I have been a customer of Kelly Infiniti for many years and for many cars … the Staff from Sales, Service and Managers are wonderful. In my recent purchase, QX60, was made easier by Sales Rep, Eric Alterio More

by LuB
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lisa Avola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Alterio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Figueiredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024 -

Kelly INFINITI responded

Thank you so much for your loyalty all these years, LuB! It's great to know that Eric made your recent purchase of the QX60 easier with his exemplary knowledge and patience. We're also grateful for your kind words about Lisa, our General Manager. We truly appreciate your recommendation, and we're here to assist you whenever you need us!

April 30, 2024

Great dealership - great salesperson! Colum was great to do business with - professional, responsive and respectful of our time. Would highly recommend seeking Colum out if you are in the More

by GregCyr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay in finance, Colum O'Brien
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May 09, 2024 -

Kelly INFINITI responded

Hi Greg! We just wanted to reach out and say thank you for sharing this with us! We're pleased to hear that Colum provided you with a great experience. It's wonderful to know that he was professional, responsive, and respectful of your time. We'll be sure to pass along your kind words to Colum. We're also glad to hear that Jay in finance provided you with excellent service. Thank you for recommending us, and we look forward to assisting you again in the future!

April 20, 2024

Thank you to Jim , Jasmine and Pete for the amazing service . Great people and environment to service your vehicle at . More

by Victoria p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Capano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Savage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Kelly INFINITI responded

Thank you so much, Victoria! We're happy to hear that Jim, Jasmine, and Pete provided you with amazing service. We strive to create a welcoming environment for all our customers, and we're delighted that you experienced just that. If there's anything else we can assist you with, please feel free to reach out!

April 19, 2024

Great service department // Pete explains everything well and very accommodating and you can tell he cares about not only his work but the customer More

by phil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Kelly INFINITI responded

Thank you, Phil! We're happy to hear that you had a great experience and that Pete was able to explain everything clearly and accommodate your needs. Customer satisfaction is our top priority, and we're glad to hear that Pete's dedication to his work and our customers shines through. If you ever need anything else, please don't hesitate to reach out!

April 13, 2024

Very helpful service writer was great getting me in and out and welcome at dealer very friendly environment More

by lombardmark3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Pakkila
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2024 -

Kelly INFINITI responded

Thank you so much, lombardmark3! We're glad to hear that our service team provided you with helpful and efficient service. Creating a friendly and welcoming environment for our customers is important to us, and we're delighted that you felt well taken care of during your visit. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your feedback!

March 12, 2024

Excellent and professional experience. . very friendly atmosphere from the first phone call to even passing people in the hallways. Would highly recommend this dealership. More

by Marydoylekelly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Alterio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Figueiredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Fecteau
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2024 -

Kelly INFINITI responded

Thank you so much, Mary! We are so happy to see that you had a great experience and Eric, Josh and Mike were all so helpful! Providing a friendly atmosphere and exceptional service is always our goal, and we're delighted that you would highly recommend us. If you ever need anything in the future, please don't hesitate to reach out!

March 08, 2024

I brought my vehicle in today to Kelly Infiniti for an oil change and a tire rotation, so I was there at 8am. Nick from service took my car and within 45 minutes everything was completed to my satisfacti More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Capano
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Savage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Gird
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 09, 2024 -

Kelly INFINITI responded

Hi Joe! We just wanted to reach out and say thank you for sharing your service experience with us! We're happy to hear that Nick provided you with efficient and satisfactory service during your visit. Your recommendation means a lot to us, and we look forward to serving you, your friends, and your family in the future. If you have any further feedback or need assistance, please don't hesitate to reach out!

March 01, 2024

Been a customer of Kelly Infiniti for years and that alone should explain why this dealer, it’s employees and products are worth the loyalty More

by LuB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Avola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Capano
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Savage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Gird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 09, 2024 -

Kelly INFINITI responded

LuB, we truly appreciate your loyalty and kind words. Thank you for being a valued customer of Kelly INFINITI. We look forward to continuing to provide you with exceptional service and products for many years to come!

February 16, 2024

I can not say enough about Eric. I do not know many people who look forward to going car shopping. I am a person who drives a car to their death in order to avoid car shopping but Er More

by Christine Turner
Recommend Dealer
Yes
Employees Worked With
Eric Alterio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 16, 2024 -

Kelly INFINITI responded

Wow thank you so much, Christine! We are so happy to see that you had such a great experience working with Eric and he took excellent care of you! We certainly understand that car shopping can be a stressful task, so we are glad that Eric made sure the entire process ran so smoothly! Eric is dedicated to providing exceptional service and ensuring that our customers find the perfect vehicle to meet their needs. We're delighted that he was able to assist you in finding the right car, and we appreciate your recognition of his professionalism and expertise. If you have any further questions or need assistance in the future, please don't hesitate to reach out!

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