
Kelly INFINITI
Danvers, MA
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Service was prompt and staff was helpful and attentive to our needs. They went above and beyond to be helpful our needs. They went above and beyond to be helpful More
Josh was great to work with. He knew that my son was on a tight schedule to get this car to drive back to NY He was upfront with everything, and he kept us informed about every He knew that my son was on a tight schedule to get this car to drive back to NY He was upfront with everything, and he kept us informed about everything needed to complete the transaction. More
I had a very professionally purchasing experience with Justin. He thoroughly explained the upgrades to the new QX60, answered all of my questions and has fallowed up on all open items. Thanks for making i Justin. He thoroughly explained the upgrades to the new QX60, answered all of my questions and has fallowed up on all open items. Thanks for making it so easy More
Josh was fantastic. He worked with us when we had some problems getting a loan and got us in the car we wanted, and quickly. Trying to transfer our lease from out of sta He worked with us when we had some problems getting a loan and got us in the car we wanted, and quickly. Trying to transfer our lease from out of state was a nightmare, but Josh ended it for us. And the rate they got us on the loan was even better than I expected. Thank you SO MUCH!! More
Had a great experience! Justin, Cong, and Lisa made it happen! Never felt pushed just informed. Kate Justin, Cong, and Lisa made it happen! Never felt pushed just informed. Kate More
Jim and his associates always go above and beyond, my experience has always been great. I always take it there for service and I’m always pleased. Thanks for doing a great job. Joe experience has always been great. I always take it there for service and I’m always pleased. Thanks for doing a great job. Joe More
Great service, by im Savage. Serve dept was all that I wanted and very hsppy Serve dept was all that I wanted and very hsppy More
I didn’t have any issues with the sales it’s the service department that is lacking. Unfortunately I had to wait three weeks for a part I was told would be here in a week. Still don’t have the part and I un department that is lacking. Unfortunately I had to wait three weeks for a part I was told would be here in a week. Still don’t have the part and I understand the way the world is right now things are slow so I do understand. What I don’t understand is the lack of communication never did they ever call me to update me, I called 5 times and was told someone would get back to me and still no call back. I called again to speak to the general manager and now someone from the service department calls. My car is a 2021 q50 and the main screen goes black for hours at a time making my back up camera my apple car play unusable. I was told to bring the car back in again to have it hard reset they already did this still not working I can not keep bringing my car to do things that aren’t working. Sadly this was the worst experience there. The sales people and the receptionist are ver nice and helpful. More