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Kelly INFINITI
Danvers, MA
1,077 Reviews
In 1989, Brian Kelly was awarded the very first INFINITI dealership in the world. Based on our reputation, performance for sales, service, and the ever important customer satisfaction, the Japanese automaker determined that the Kelly Automotive Group was the single most deserving company to sell their product line.
We are located at 155 Andover Street, Danvers, Massachusetts. We take pride in our helpful staff and we will do everything to make your new or used INFINITI car buying experience the best you have ever had. We're always happy to help our INFINITI service and parts clients as well.
We have helped many people from the communities of Boston, Lynnfield, Peabody and the greater North Shore area get into the luxury INFINITI vehicle of their dreams and we hope to help you as well in the future.
With a large selection of INFINITI models for local Massachusetts area consumers to choose from, we're sure you'll find the right vehicle for your needs at our dealership. Visit us today or visit us online at our Kelly INFINITI website. Thank you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,077 reviews
July 05, 2013
My ratings were based on the courtesy and professionalism of Ken Tarpley, the vehicle salesman, and the overall appearance of the dealership. My purchase was leasing a new Infinity for a twenty four month p of Ken Tarpley, the vehicle salesman, and the overall appearance of the dealership. My purchase was leasing a new Infinity for a twenty four month period. Ken provided my wife and me with various alternatives as we requested (36 month lease, outright purchase) along with our final lease selection (24 months). He patiently explained each purchase alternative. Also, when the car was picked up, he reviewed each of the vehicle functions with us and answered any questions and cleared up any issues. I would recommend Kelly Infinity to anyone considering an Infinity purchase. More
by billhegarty
Employees Worked With
Ken Tarpley
July 05, 2013
My experience at Kelly Infiniti was excellent. Everyone that we met with was friendly, professional and helpful. We felt like we were treated well on every visit. Chris was our main contact and he follow that we met with was friendly, professional and helpful. We felt like we were treated well on every visit. Chris was our main contact and he followed up and answered our questions without making us feel harassed. The entire team was easy to work with and we look forward to our continues relationship. More
by nmazer
July 05, 2013
A completely hassle-free purchasing experience. The major terms were agreed to over the phone (started as an internet sale) prior to visiting the dealer. When I arrived to finalize the sale, I was expe major terms were agreed to over the phone (started as an internet sale) prior to visiting the dealer. When I arrived to finalize the sale, I was expected a curve ball of some sort, but there were none. The sale process couldn't have gone any smoother. The staff was very pleasant to deal with. John More
by janselmi
Employees Worked With
Kristen Hollingsworth
June 05, 2013
I purchased a used 2009 Infinity G37X from Kelly Infiniti on February 18, 2013. My sales associate was Shawn Quinn. I test drove the car and loved it and I had no issue with pricing on the car. My problems b on February 18, 2013. My sales associate was Shawn Quinn. I test drove the car and loved it and I had no issue with pricing on the car. My problems began when I left the dealership. The dealership was supposed to pay off my trade in, a 2005 Chrysler 300 LTD. Two weeks later I noticed that the Chrysler had still not been paid off, and my credit union had deducted money from my checking account. I contacted the dealership and informed them of the problem, giving them the details of the original payoff amount and the amount that now stood due because of the debited money from my account. I naturally assumed that when they sent the payoff amount in, the balance would be deposited back in my account. When the dealership sent the check (and no one was able to tell me why it wasn't paid off promptly in the first place) I did not receive any difference credited back to my account. I contacted Mr. Quinn about the issue, and did not hear back for several weeks. Finally I sent an email through the dealership website, stating if I didn't receive my balance (and the iPod connection cable that I was promised but never given) that I would report the dealership to the Attorney General's Office and the BBB. I received an email from Mr. Quinn shortly after, apologizing for the delay and acknowledging that the dealership did owe me the money. He stated that the Business Manager agreed I was owed the money due to the delay, and that they would finish end of month processing and cut me a check. He also stated the iPod cable would be sent at the same time. I accepted this resolution, as I had a fine experience aside from this payoff headache and felt they were acting in good faith. A few weeks ago I received a check from the dealership - in the wrong amount. I had sent on several emails that the amount I was debited was 149.02. I received a check for 107.42 and no iPod cable. At this point I suppose I have to write off the $41.60 and the iPod cable as it's not worth my time to send email after email and spend time on the phone to fix what should have been a very simple problem for such a high end operation. I can't recommend this dealership to anyone. The customer service stopped the second the ink was dry on the contract, and anyone spending the money on a quality car like an Infiniti deserves much better service. More
by APatronick
June 04, 2013
I had a very positive experience at Kelly Infiniti. Each of the employees was very friendly, and everyone tries to be as accommodating as possible. I worked with Jeff Biggar, and he was extremely knowledgea of the employees was very friendly, and everyone tries to be as accommodating as possible. I worked with Jeff Biggar, and he was extremely knowledgeable about the technology in the G37x which I was interested in leasing. Kelly Infiniti made the process of leasing my car an easy process. I would recommend this car dealership to anyone who is looking for a great experience when buying a car. More
by gleone5488
May 17, 2013
The best experience I have ever had at any car dealer! Leagues above any other Infiniti dealer in the Boston area! I was able to purchase my car with little effort, waiting and everyone from Cong (our sa Leagues above any other Infiniti dealer in the Boston area! I was able to purchase my car with little effort, waiting and everyone from Cong (our sales rep) to Dave (Sales manager) were great to work with! I plan on bringing my new G to get serviced as well as my wifes JX. I will be a life long customer of Kelly Infiniti! Thanks! More
by NickStamoulis
May 04, 2013
Traded in a Nissan GT-R towards a G37 convertible I have always liked. Chris was very easy to work with, he didn't pressure me or constantly contact me, but kept me in the loop just enough. The dealership w always liked. Chris was very easy to work with, he didn't pressure me or constantly contact me, but kept me in the loop just enough. The dealership was able to give me a great trade in deal, and even paid the sales tax and all other fees for my new car, plus a check for 20k. I'm sure their service department will be good also. Very smooth and pleasant transaction unlike my experience at some other dealers. Update: Never write a review until after the first service! Of course they are going to be nice to you when you buy the car! And looking back, they wanted to give me TEN THOUSAND less in trade for my Nissan GT-R then I eventually got. Kelly, you suck. But Chris Marchese was good. More
by AndyBeresford
May 03, 2013
I would highly recommend Kelly Infiniti, they are all friendly and easy to talk to. After about a month of looking at G37’s I kind of already had an idea of what I wanted when I went to Kelly in Danvers. friendly and easy to talk to. After about a month of looking at G37’s I kind of already had an idea of what I wanted when I went to Kelly in Danvers. I spoke to Chris Marchese who was very nice, NOT pushy, and didn’t pressure me into anything. I got the impression that they do not really negotiate on price, but that’s debatable. I actually didn’t indent negotiate since the car they sold me was already at an excellent price with great miles, and below TMV. Chris and the dealership as a whole were wonderful, very accommodating, and place I would go to purchase another vehicle. More
by JohnMuse
May 03, 2013
I have done business with Kelly Infiniti since 2005 and every experience has been outstanding. The showroom is clean, well lit and always displays the full infiniti line. The sales people in new car sale every experience has been outstanding. The showroom is clean, well lit and always displays the full infiniti line. The sales people in new car sales (Shawn Quinn) and used cars (Chris Behrendsen) are friendly, honest and low pressure. In my case both deals were substantially negotiated over email and with a minimum of back and forth. Shawn really seemed to care about getting our deal done, was responsive and was a pleasure to deal with - so much so that we bought both a new and used car from him in a 3 week span in April. I can honesly say that i have never left this dealership unhappy about my sales / negotiation experience or service experience - I cannot say that for other high end car dealers that i have dealt with in the past - Kelly does it right the first time which is why i have purcahsed 4 cars from them in the past 8 years. More
by cburns01886
May 02, 2013
Just picked up our 3rd Infiniti in as many years. Love the cars and really love this dealership too. Between advice on model selection, ease of navigating the buying process, vehicle delivery and ongoing the cars and really love this dealership too. Between advice on model selection, ease of navigating the buying process, vehicle delivery and ongoing service, I have not worked with anyone better. Great group of people with an obvious commitment to doing right by their customers! I'd also add that if you need someone who knows every detail of teh Infiniti product, contact Jeff Biggar. He is outstanding! More
by grosen
