Kelly INFINITI

I hate shopping for cars and I have never shopped pre owned before so it felt as if I were wandering around in a maze. I went to 3 dealerships and saw 3 reasonable vehicles on a Sunday and then went ho owned before so it felt as if I were wandering around in a maze. I went to 3 dealerships and saw 3 reasonable vehicles on a Sunday and then went home to decide. At Kelly Infiniti Jeff directed me away from a smaller model I was looking at and steered me to the one I purchased..a much more luxurious vehicle and I think a lot of car for the money. It was the best car of the three though it was a bit more than I wanted to spend. Jeff was extremely helpful and when he sent me to Adam for the financing I was even more pleasantly surprised. One doesn't expect the financing to be fun but it was and comfortable.also. I could not pick up the vehicle when it was ready and poor Jeff felt terrible that he was going to be away the next day..no problem. Ken Tarpley was equally pleasant; he helped me to understand features I had never had before. And then Lisa checked with me to see if the process had gone smoothly. I have to say I was very impressed with the service at Kelly Infiniti. As I wandered the showroom waiting for Jeff to finish something for me, everyone asked if I was being helped. The women on the desk at the door were equally attentive. I could have purchased any car from any dealer but I am happy I ended up at Kelly Infiniti. They not only "made it easy" but I really felt everyone there wanted me to be happy. Where so you get that these days? More

very pleasant, friendly, efficient and punctual.Did what they said they were going to do when they said they would do it and did it with a smile and friendliness which did not appear overblown or contrived they said they were going to do when they said they would do it and did it with a smile and friendliness which did not appear overblown or contrived. More

The sales staff at Kelly are the most honest group of people I have ever encountered at a car dealership. From the first telephone call, handled by Kate Goutal to the final good by as I drove off the lot people I have ever encountered at a car dealership. From the first telephone call, handled by Kate Goutal to the final good by as I drove off the lot by, Joe Loan, it was a pleasant and unusual experience. This group of individuals worked as a team from start to finish. Joe Carrasquillo and General Manager, Lisa Avola, ensured that the whole process was seamless. This is my third G but only the first time I have purchased a vehicle from Kelly. I am sure to return! Thank you all, Steve Parsons More

Chris have a good customer service......I would recommend my friend and relative to come to kelly infinity.......It should be great if u ask the customer would u like to drink something or eat some snack.... my friend and relative to come to kelly infinity.......It should be great if u ask the customer would u like to drink something or eat some snack....... Thanks! Binh More

This car buying experience was just terrible. We met with Jeff Biggar on evening at 7:30 (after calling in and checking to see how late they were open and if it was fine to come in then) to test drive the JX Jeff Biggar on evening at 7:30 (after calling in and checking to see how late they were open and if it was fine to come in then) to test drive the JX35 AWD with all the options on it. We got to test drive a base version (without any of the features on it). That was in itself a big strike against them. The ride was ok and we went back to the store after about an hour or so. Then we were asked about the experience and Jose came over to talk about the price. I was told about the Infinite incentive (1000$) if we finance with them. Considering the price we were about to pay for the car (>50K), this amount did not seem to me to be huge factor in deciding whether to use their financing when my own financing with my bank was in process of being finalized. So we decided that we would wait to see what rate Infinity was offering us and we had the option of walking away from the car if we changed our mind within 48 hours. Next day evening, even after calling Jeff multiple times, I wasn't able to ascertain the rate that he was going to charge us, I decided that it wasn't the best course for me to work with this dealer. So I called him to say that I am not going in for the deal and he should return us the 1000$ deposit that we paid for the car. He got mad that I am canceling the deal and started saying things like "So the time I spent with you doesn't mean a thing. I stayed until 10 to help you with this car!' - Like he is my girlfriend and I should consider his feelings. The best was yet to come though. Jose Carrasquillo calls me up on my phone and starts yelling at me that I am being dishonest, I am not doing the right thing. He adds that the document that I signed is legally binding and he is going to keep my 1000$. I was freaking mad at this point and asked to speak to his manager. He says 'I'll have him call you' Few mins later, Dave Coogan who is the General sales manager calls me and apologizes on their behalf and says he is sorry and wants me back. I should have said no but I respected that he did call me back and so finally we did go ahead with the deal. I will definitely not work with their sales team in future though. It has been the most distressing experience and now that I think about it, other than Dave C. apologizing, there have been no steps taken to make me feel good about this experience. Jeff Biggars met me briefly when I went back in and insists he did nothing wrong and he was being direct. What an xxx! This dealership does not train their people well on how to handle their emotions. They need to respect their customers if they want any repeat business. I had better experience when I bought my Camry which was half the price of this luxury car! More

the folks at Kelly were wonderful to deal with, this was my third purchase from Kelly (2 Infinitis and one Nissan) and I have enjoyed the sales experience and the subsequent customer service each time. I my third purchase from Kelly (2 Infinitis and one Nissan) and I have enjoyed the sales experience and the subsequent customer service each time. I highly recommend Kelly. More

I was contacted by Kelly Infiniti regarding my current lease nearing maturity and the potential of getting me into a new lease. Initially I was going back and forth with the internet sales manager regardi lease nearing maturity and the potential of getting me into a new lease. Initially I was going back and forth with the internet sales manager regarding my current lease and some specifics on a new lease. Then I came into the dealership and met with Jeff Biggar who ended up assisting me through the remainder of the process. I had an exceptional experience with Jeff Biggar. He was extremely professional and has great client facing skills. Not only did he assist me with the finding the perfect car, but about a week after I drove away with my brand new car, I drove over some freshly sprayed white street paint and Jeff spent about 2 hours getting it off for me. When he drove the car around I could not believe how perfect it looked. It was almost like I was driving it off the lot for the first time. That in my mind is exceptional customer service and I would certainly recommend Jeff to family and friends. More

I visited 6 other dealers before Kelly Infinity. From the very first moments with Jasmin I felt comfortable, as I explained to him that I wanted to test drive a care to compare it to the others that I ha the very first moments with Jasmin I felt comfortable, as I explained to him that I wanted to test drive a care to compare it to the others that I had already test drove. He was so knowledgeable about the other cars that he was able to compare them and the G, both the advantages and the disadvantages. He did so in an un-rushed and non-pressured way. I did not feel that he wanted to sell me a car, he wanted to inform me about my choices. Needles to say I bought a car! Dave Coogan was quick and direct; to the point. No long back and forth to make the deal. I really appreciated that. Adam Hoyt had my paperwork ready and make the financials quick and easy. Your representatives at the front desk are helpful when I called and everyone in the showroom made eye contact and said hello. I would recommend your dealership to anyone and look forward to working with you in the futute. Patty Hirschfeld More

Jeff was professional, courteous, efficient, and very helpful. He made buying the car very easy and non-painful, with an honest approach to the brand and model. He did not try to upsell me, rather he lis helpful. He made buying the car very easy and non-painful, with an honest approach to the brand and model. He did not try to upsell me, rather he listened to what I needed and found the best fit. Upon purchase, he spent a lot of time orienting me to the vehicle and was extremely patient despite it being the last day of the month and lots of sales to close up. He also worked with my schedule to take delivery, moving things around to accommodate my work hours. I'd recommend him to a friend or family. More