Kelly Buick GMC - Service Center

Great service and communication with the customer, took the time to explain everything and answered all questions professionally the time to explain everything and answered all questions professionally More

They did the work that had to be done and it was great, no problems no problems More

Wait time is terrible for oil change, over priced on any work that needs to be done and the mechanics are forgetful. work that needs to be done and the mechanics are forgetful. More

Everyone was very courteous and helpful. Isaiah Quinones was very professional from start to finish. He explained the paperwork in detail, and answered all my questions. I enjoyed a complime Isaiah Quinones was very professional from start to finish. He explained the paperwork in detail, and answered all my questions. I enjoyed a complimentary cup of coffee while sitting in the waiting room. When my car was ready he walked me to it, and it had been washed! More

Service advisor Isiah Quinones was very friendly, professional and courteous!! He reviewed my service and made sure I understood before I left. professional and courteous!! He reviewed my service and made sure I understood before I left. More

Was the 3rd visit to fix a problem with Tire pressure monitoring system and battery for sensory. The sensor light came back on AGAIN in less than 3 days. I called about the problem requesting to speak w/ monitoring system and battery for sensory. The sensor light came back on AGAIN in less than 3 days. I called about the problem requesting to speak w/ Service Manager and instead was told he, along with General manager and another manger above him, instead I was transferred to a Customer Advocate who apologized, hollow now as they say it every time but do nothing to figure out the problem and fix it. All I heard from him was excuses- faulty parts? causing problem. Hard to take since parts ordered on 1/29/25 and they were supposed to call when parts arrived. I called them every 10 days or so, and the morning after my last call, received a call from the gal who schedules service appointments- wow, what a coincidence! I was told by Service that they are a GMC/Buick dealership and do not service Subaru cars as the reason for problems. Hmm, did he forget that they also sell used cars of all kinds and promise to service them. We will never, ever set foot in the place again, The best part is that the tire pressure senor icon was on when we test drove the car with the salesman in the car with us. My husband promised it would be fixed when we picked up the car- test drove on a Saturday and picked up following Wednesday. It was not fixed! He told me just take it into service dept- no appointment needed as he would let them know to expect me to come in. The Service department reps were both very rude and told me that sales may have said that, but there are no cars checked without an appointment. I am now trying to find out if there is any place officially file a complaint as this is their responsibility per their 30 day warranty and they are acting like it is an inconvenience to them and could care less how many times I have had to spend half a day off work to get things fixed. Never have a loaner car and told that per Service manager- no ETA when they will have any available. Offer a shuttle, but a waste of extra time (mine). Beware of promises and get every single thing in detailed written form. More

Very helpful and pleasant associates. Finished in a timely manner. I was disappointed because the free inspection was only for the safety inspection, not the emissions test. Finished in a timely manner. I was disappointed because the free inspection was only for the safety inspection, not the emissions test. More

Great service during my state inspection. My vehicle was in and out based on the time promised and work was great. Waiting area was comfortable and well stocked with water and coffee/tea. My vehicle was in and out based on the time promised and work was great. Waiting area was comfortable and well stocked with water and coffee/tea. More

I am always totally satisfied with the service I received. They are courteous & efficient & a pleasure to deal with! received. They are courteous & efficient & a pleasure to deal with! More

Been buying and servicing my cars here for35 years. Always professional and top workmanship. Always get me in for appoint right away. Always professional and top workmanship. Always get me in for appoint right away. More