Kelly Buick GMC

I just can't say enough good things about Rich. Never have I been treated so well, and he is so friendly and knowledgeable! Never once did he pressure me. Rich showed me all of my options was very patien have I been treated so well, and he is so friendly and knowledgeable! Never once did he pressure me. Rich showed me all of my options was very patient while I took several test drives. I am sure I wore the guy out. More

Rich was fantastic, not only did he relate to me and my needs he saw the goals I was aiming for. He worked with me showing me every little neat feature, what to watch when breaking in the new car, mainten needs he saw the goals I was aiming for. He worked with me showing me every little neat feature, what to watch when breaking in the new car, maintenance and value of my investment. Rich didn't treat me like his next customer, he treated my like family caring for my safety both in the car and in my pocket. I feel confident in recommending Rich not only just to my family and friends, but to anyone looking to get a new/used car who wants that feeling of pride driving off the show room floor. Rich thanks for being YOU! More

Salesman was very informative and answered all the questions we had asked. We went for a test drive and was very satisfied with the way the car handled. Everyone in the dealership was very friendly questions we had asked. We went for a test drive and was very satisfied with the way the car handled. Everyone in the dealership was very friendly and helpful. Optional equipment that we wanted was installed in a timely manner. In short, this was an extremely good experience and I would recommend them to my friends and family. Richard Shoemaker More

My experience with Kelly Buick GMC was just the way it should be! Fantastic!!! Filling in for Bruce Dubois at the beginning, our first contact was with Roland Zuk who took me on a test drive in a vehicle should be! Fantastic!!! Filling in for Bruce Dubois at the beginning, our first contact was with Roland Zuk who took me on a test drive in a vehicle that was similar to the one I was looking for. He wanted to make sure this really was the type of vehicle I wanted. He was patient, knowledgeable and most of all he listened! Because he had another customer appointment already set up that was from out-of-state, we then had the pleasure of meeting and working with Bruce. I was in the market for a 2011 Buick Lacrosse AWD and was very specific about the options and packages I wanted in the vehicle. Bruce went the extra mile and found what I wanted in another state and had it brought to Kelly Buick knowing it was exactly what I wanted. I just loved the car, it was me! The buying experience was smooth, and stress free which is the way it should be. Bruce took us through all the important information about our new lease and even though he was not feeling well with a cold he never compromised on service delivery. Thanks to Jim McHugh, the business manager, the final paper work and turn-in of my former leased car was very easy. It was clear to me that customer satisfaction and pride on the product they represent is #1 for this dealership! Thank you, thank you Bruce, Jim, and Roland for such a wonderful experience! More

I'm from Quebec Canada, I drove down to this dealership cause I found the car I wanted and the price was very good. I did business with Roland Zuk is an honest and very professional gentleman. I'll recom cause I found the car I wanted and the price was very good. I did business with Roland Zuk is an honest and very professional gentleman. I'll recommend him highly to my friends who would like to do business the way I did!!! More

I was in search of a used GMC Yukon, and I found it at Kelly GMC. I ended up traveling a little over 180 miles to purchase the Yukon. I did this for 2 reasons: 1) the price was right, and 2) the friendl Kelly GMC. I ended up traveling a little over 180 miles to purchase the Yukon. I did this for 2 reasons: 1) the price was right, and 2) the friendly staff. I worked specifically with Roland Zuk and Jim Mchugh. Both employees were amazing. They were friendly, helpful, genuine, and understanding. I didn't feel any pressure to purchase my vehicle. I am truly a happy customer. I would definitely recommend this dealership anytime! Thank you Roland and Jim! :) More

We got to know Bruce when it was still a Saturn dealership. Over the years, we bought 5 Saturns from Bruce. We could not ask for a friendlier, more helpful salesperson. We never felt "pressured" dealership. Over the years, we bought 5 Saturns from Bruce. We could not ask for a friendlier, more helpful salesperson. We never felt "pressured" to buy a certain car, or any car for that matter. Whatever Bruce could do to help us save money, he would do. I bring my Saturn in for service to this Buick dealership now, and it is always such a pleasure to see Bruce. If we ever need to buy another car (even if it's not a Saturn!), we will certainly pay our first car-shopping visit to Bruce and Kelly Buick/GMC. I also can speak very highly of the service team...friendly and efficient. More

Sales went out of their way to get me the vehicle I wanted from another dealership in another state. It had all the options I wanted and more! They did a fantastic job! They also gave me a great price wanted from another dealership in another state. It had all the options I wanted and more! They did a fantastic job! They also gave me a great price for the car I traded in. I left there feeling like a got a great deal! Would definitely go back to Bruce to buy another vehicle when the time comes! Thanks again, I love my Yukon! More

If you are on this site, you may be looking for a dealership that goes above and beyond for its customers. My opinion is that you can't go wrong with Kelly Buick GMC in Emmaus. I bought a vehicle a dealership that goes above and beyond for its customers. My opinion is that you can't go wrong with Kelly Buick GMC in Emmaus. I bought a vehicle a few years ago at this location when it was a Saturn dealership, with the help of Roland Zuk. I recommend him highly, if you want someone who is knowledgeable, non-aggressive, and very customer service focused. Recently, a family member experienced what was thought to be a serious problem with his car, which had not been bought at the Emmaus dealership. At Roland's suggestion, he brought it in for an evaluation, and the estimated cost came out at over $2,000. This was awful news, since the family member could not afford that much right now but needed the car for work. Knowing this, Roland took it upon himself to ask Chris Miller, the estimator, if there was any way to help. Chris, bless his heart, found a way to shave $800 off the total. Super people. Super dealership. It's just one more reason I keep going back. More

This is my first experience with Kelly GMC and I have no complaints. I dealt with Rich who was recommended to me by my son who had just bought a GMC Truck from Rich. I am glad I took my sons advice. This is complaints. I dealt with Rich who was recommended to me by my son who had just bought a GMC Truck from Rich. I am glad I took my sons advice. This is the first time I did not feel any pressure from a salesman to buy a car. This is also the first time the salesman or sales manager did not lie to me about the value and condition of my trade-in. They gave me a printout from KKB that basically matched the estimate I had from two other sources. Everyone from Rich to the Sales Manager to the Financial Manager were very friendly and easy to talk to. I will definitely come back and also recommend Kelly for anyone looking to buy a new car. More