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Kelley Auto Mall
Decatur, IN
243 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 243 reviews
August 17, 2015
The sold a car I had placed a deposit on. On July 29th 2015, I placed a deposit on a Corvette offered for sale by the dealership, stock # 2E145201. I secured financing from USAA in the amount On July 29th 2015, I placed a deposit on a Corvette offered for sale by the dealership, stock # 2E145201. I secured financing from USAA in the amount of $55k. Sales person Michelle Baldwin promised a better finance rate if I allowed them to run a credit report. They could not offer a better rate but I agreed to purchase the car for the asked price of $55,308. They have since sold the car to someone else despite promised from both Michelle Baldwin and John Morgan that my deposit had secured it. This would have been the first Chevrolet product purchased by me. I wanted to try and buy American, but guess I will go back to Toyota where I've never been treated this way. More
by GregL Oxford
Employees Worked With
John Morgan and Michelle Baldwin
April 29, 2015
dealer left out important details. Bought a 2013 chrysler town and country mini van with 20,000 miles..beautiful van..after the paper work was done and the sale was completed , I was in Bought a 2013 chrysler town and country mini van with 20,000 miles..beautiful van..after the paper work was done and the sale was completed , I was informed that the van only had 1 key fob...after I bought the van for $24,000 . When I brought it to the attention of the sales man, that I didn't think it was right to drop this on me after the sale was finale. .the sales manager Todd waybright, then became verbally abusive, and continued to put his hands on me . A new key fob is $300 new...Save yourself alot of hassle and avoid this dealer, they will be nice to you until they have your money, then treat you like dirt. More
by TScarlett
Employees Worked With
Todd Waybright
October 06, 2012
My car was towed to Courtesy Motors to have work done under the GM warranty, the transmission had went out. According to the warranty, it has to be towed to the nearest dealership, which at the time, th under the GM warranty, the transmission had went out. According to the warranty, it has to be towed to the nearest dealership, which at the time, this is where I lived. First thing was they had trouble getting parts so they had my vehicle for 5 weeks, they did provide a rental car through the warranty. After I got my car back, I told them it wasn't running right and they told me that the transmission had to "settle" and to drive it for a while. I did, and again went back several more times .... well here I am, less than 12,000 miles later and my car is back in to another dealership getting the transmission rebuilt again. Not a happy person about this at all :( More
by unhappycuster
Employees Worked With
Cory
