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Kelley Auto Mall

Decatur, IN

Overview
Employees
Reviews
Vehicles
4.9
234 Reviews
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1313 S 13th St

Decatur, IN

46733

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Showing 234 reviews

June 11, 2023

Austin handled the purchase of my vehicle with complete professionalism. I was please with my purchase overall. More

by mpfinest75
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Holtzberg
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Jun 13, 2023 -

Kelley Auto Mall responded

Thank you for taking the time to write this review. We are pleased to hear that Austin was able to provide an efficient and overall positive experience. Please let us know if there is anything else that we can assist you with. Sincerely, The Tom Kelley Chevy Buick Team!

June 10, 2023

Kramer was super nice and very helpful. The whole process was super smooth and honestly pretty quick as well. More

by aidencummings9
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kramer Feasel
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Jun 13, 2023 -

Kelley Auto Mall responded

Thanks for your outstanding review, Aiden! I'm very happy to hear that Kramer was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Tom Kelley Chevy Buick Team!

May 25, 2023

This dealership is beautiful! It’s very clean and the environment is welcoming. Nick Sordelet was amazing to work with! He made sure we were getting everything we were looking for More

by AshMcKay86
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas Sordelet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2023 -

Kelley Auto Mall responded

Ash, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Tom Kelley Chevy Buick Team!

May 25, 2023

Nick is a Great salesman and dedicated to making sure the customer is completely satisfied!! More

by Brandonjones084
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Sordelet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2023 -

Kelley Auto Mall responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Tom Kelley Chevy Buick Team!

May 25, 2023

Excellent people very friendly love the no pressure from salesman Luke was very good we will purchase pur next vehicle from Kelly More

by jms_gallagher
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Montgomery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Yoder
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May 26, 2023 -

Kelley Auto Mall responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Tom Kelley Chevy Buick Team!

May 24, 2023

Luke Crandall is the guy to see. Fresh out of the automotive service industry he has experience with all makes and models. He is an honest upfront man and won't beat you around the b More

by ChiefDingo
Recommend Dealer
Yes
Employees Worked With
Luke Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2023 -

Kelley Auto Mall responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Tom Kelley Chevy Buick Team!

May 23, 2023

Kramer was very easy to work with during the purchase of our truck! The staff is very friendly and quick with having the truck ready to purchase. More

by bkep
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kramer Feasel
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May 25, 2023 -

Kelley Auto Mall responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Tom Kelley Chevy Buick Team!

May 23, 2023

Honest person to deal with. Great place to do business and best selection of new and used around More

by steve f.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kramer Feasel
Report | Print
May 25, 2023 -

Kelley Auto Mall responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, The Tom Kelley Chevy Buick Team!

May 23, 2023

Luke is a great, honest individual and I would recommend anybody to see him about a new or preowned car. More

by Goldsj97
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luke Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2023 -

Kelley Auto Mall responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Tom Kelley Chevy Buick Team!

May 23, 2023

Luke is an awesome guy! Super personable and honest. I would absolutely recommend him to anyone on the hunt for a new car. More

by acc10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luke Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2023 -

Kelley Auto Mall responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Tom Kelley Chevy Buick Team!

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