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Kelley Auto Mall

Decatur, IN

4.9
243 Reviews
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1313 S 13th St

Decatur, IN

46733

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Showing 243 reviews

October 02, 2023

Very appreciative of the courtesy and service of everyone and the Kelly dealer..Thank you.. More

by Cbuttram
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luke Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason High
Oct 05, 2023 -

Kelley Auto Mall responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay them to the team. Take care and have a great day, Cbuttram. Sincerely, The Tom Kelley Chevy Buick Team!

October 02, 2023

Fantastic experience. Adrienne and Nathan could not have been any better. Extremely efficient, normal people. They absolutely did not push us or make us feel like they wer More

by ethanstupka
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrienne Evans
Oct 05, 2023 -

Kelley Auto Mall responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating, Ethan! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. We also appreciate your feedback regarding the Tesla charging issues you faced. Feel free to call or stop by if there's anything else we can do for you. Sincerely, The Tom Kelley Chevy Buick Team!

August 08, 2023

They were extremely courteous and knowledgeable about cars . They listened to my needs and did try to take advantage of me either! I will definitely recommend this place to friends and family! Luke was a More

by Shannonandrea62
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luke Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2023 -

Kelley Auto Mall responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Tom Kelley Chevy Buick Team!

July 30, 2023

It was a nice looking dealership very clean over all really amazing staff that help. I can defiantly see myself going back there in the future and working with them More

by antwon.andrews
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luke Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Brudi
Aug 02, 2023 -

Kelley Auto Mall responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, The Tom Kelley Chevy Buick Team!

July 21, 2023

Luke was very helpful, informative and kind. He was very patient with all of our questions. Luke made our purchase of a new vehicle very easy. More

by dkfoster0
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Luke Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Yoder, Jason High
Jul 24, 2023 -

Kelley Auto Mall responded

Thank you for leaving us this great review! We are very happy to hear that Luke could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Tom Kelley Chevy Buick Team!

June 29, 2023

Never met the salesman. The worse finance person ever! He kept pressuring me into their insurance telling me the engines blow in these trucks. I asked if I should go to F More

by Rsfryiu62
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Jason High
Jun 30, 2023 -

Kelley Auto Mall responded

The behavior you described does not align with our team's values, and I would sincerely appreciate the opportunity to learn more about your experience and address this situation as soon as possible. Please contact me at your earliest convenience. Regards, Emily Hartman | ehartman@kelleyauto.com

June 28, 2023

Bryan was extremely helpful and informative on not only the car that best fit my budget but a car that fit my lifestyle and needs. It was an easy approval process and I appreciate the transparency and help More

by alexisbee.yes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Brudi, Tyler Brudi
Jul 03, 2023 -

Kelley Auto Mall responded

Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs, as our team is always here to assist you. Sincerely, The Tom Kelley Chevy Buick Team!

June 28, 2023

Bryan was extremely helpful and informative on not only the car that best fit my budget but a car that fit my lifestyle and needs. It was an easy approval process and I appreciate the transparency and help More

by alexisbee.yes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Brudi, Tyler Brudi
June 27, 2023

Easy to work with and extremely responsive when inquiring on a vehicle! Thank you Brian! More

by scottbarts
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tyler Brudi, Bryan Brudi
Jun 29, 2023 -

Kelley Auto Mall responded

At Tom Kelley Chevrolet Buick, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, The Tom Kelley Chevy Buick Team!

June 11, 2023

Austin handled the purchase of my vehicle with complete professionalism. I was please with my purchase overall. More

by mpfinest75
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Holtzberg
Jun 13, 2023 -

Kelley Auto Mall responded

Thank you for taking the time to write this review. We are pleased to hear that Austin was able to provide an efficient and overall positive experience. Please let us know if there is anything else that we can assist you with. Sincerely, The Tom Kelley Chevy Buick Team!