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Kelley Auto Mall

Decatur, IN

4.8
245 Reviews
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1313 S 13th St

Decatur, IN

46733

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Showing 245 reviews

January 10, 2024

Everyone is awesome! I was given a loaner vehicle while the Jeep I was buying needed repairs! Full tank of gas and a fresh car wash!! More

by lilbrothapaul
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremey Daugherty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adrienne Evans
Jan 11, 2024 -

Kelley Auto Mall responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service, and we are glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Sincerely, The Tom Kelley Chevy Buick Team!

December 16, 2023

Nick S. Is amazing to work with; this makes car number 3 we’ve worked with him on. We always appreciate his honesty and kindness. More

by tandra.bard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas Sordelet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2023 -

Kelley Auto Mall responded

Tandra, you have been doing business with the team here at Tom Kelley Chevrolet Buick for years and your review about us is truly appreciated. Enjoy your new car that you recently purchased and we will continue the great service that you have been used to for years. Take care and happy trails. Sincerely, The Tom Kelley Chevy Buick Team!

December 16, 2023

There’s a reason I’m a repeat customer. When other dealerships refuse to pay a fair price on my trade in, Kelley Automotive always comes through. The process was painless and they were t More

by Seth B
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas Sordelet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Yoder
Dec 19, 2023 -

Kelley Auto Mall responded

Seth, thank you for your loyalty to our dealership and for taking the time to write this review. Nick’s sales excellence is always consistent, and I’m glad your experience with him supports that. We aim to turn every person that visits us into a repeat customer. Sincerely, The Tom Kelley Chevy Buick Team!

December 09, 2023

Adrienne Evans was great to work with, she really worked hard for me. I was a bit disappointed by the finance process as I didn’t feel it was fully explained to us in enough detail and the rep focused on mo More

by Scott
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luke Crandall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adrienne Evans
Dec 12, 2023 -

Kelley Auto Mall responded

Scott, I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your time in our finance department. I hope to talk with you soon. Regards, Emily Hartman | ehartman@kelleyauto.com

December 02, 2023

T.Montgomery was a huge help today. And took care of any issues or concerns More

by brandon96
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Montgomery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2023 -

Kelley Auto Mall responded

Thank you for taking the time to write about your experience with us, Brandon! At Tom Kelley Chevrolet Buick, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy Tyler was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, The Tom Kelley Chevy Buick Team!

November 13, 2023

Dealership did a great job of letting me test drive the vehicle as soon as possible, and answering any questions I had More

by Michael Hart
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Luke Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

Kelley Auto Mall responded

Michael, thank you for your feedback and recommendation. It's fantastic to know that we were able to make your test drive and purchase incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Sincerely, The Tom Kelley Chevy Buick Team!

October 30, 2023

Luke Crandall and his Sales Manager, Nathan Huges, were great to work with. Very professional, knowledgeable, and best of all, and never "high pressure". Always courteous, and honestly answered questions More

by dvia0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luke Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Huges
Nov 01, 2023 -

Kelley Auto Mall responded

Congratulations on your new purchase! Thank you for taking the time to write about your experience with us. We are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our dedication to going the extra mile to please our guests. We're so happy to hear Luke and Nathan were able to help find the perfect vehicle for you. We would love to work with you again. Sincerely, The Tom Kelley Chevy Buick Team!

October 22, 2023

Very friendly and did everything to help us purchase a vehicle that was in our budget More

by Debbie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrienne Evans
Oct 24, 2023 -

Kelley Auto Mall responded

Congratulations on your recent purchase, Debbie! At Tom Kelley Chevrolet Buick, our team strives to deliver an excellent experience and find you a vehicle that works within your budget. We hope to be of service to you again in the future, and please don't hesitate to contact us if you need assistance with anything else! Sincerely, The Tom Kelley Chevy Buick Team!

October 21, 2023

My experience was very pleasant. I really appreciated the low pressure approach. I would recommend this dealership to others. More

by Slantzhd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Ferguson , Adrienne Evans
Oct 23, 2023 -

Kelley Auto Mall responded

We really appreciate the kind recommendation. We would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, we will see you back again as well! Sincerely, The Tom Kelley Chevy Buick Team!

October 18, 2023

Luke and the dealership are very professional and ready to help with all your needs. They go out of their way to do everything they can to make u happy and help u get the vehicle u are looking for at the p More

by Millerjay813
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luke Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Ferguson , Nathan Huges
Oct 18, 2023 -

Millerjay813 responded

Luke and the dealership are a 10/10 and deserve 5 stars across the board. They do what they can to make your vehicle buying experience fun and satisfying. They will go out of their way to find the car I want if they don't have it already and they will also try their best to get it at the price u want sometimes even cheaper.

Oct 19, 2023 -

Kelley Auto Mall responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Tom Kelley Chevy Buick Team!

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