Kelley Auto Mall

Dealership big enough that let's you know the job will get done right. Good job so far get done right. Good job so far More

Tyler was great to work with and took the time to make sure we had a great buying experience. sure we had a great buying experience. More

Very unorganized set app. Drove 30 mins. To be told they have no mechanics to look at it. They were suppose to call us and didn't, we had to call them when we did get in they Drove 30 mins. To be told they have no mechanics to look at it. They were suppose to call us and didn't, we had to call them when we did get in they got it fixed so happy with that but never did send us a copy of what they did like they said they would yet.... poor communication by service writer and don't do what he's says... More

I had called there because I had gotten a recall notice about the driver’s side airbag being faulty. They ordered the replacement part and notified me when it came in. I then called and set up an appt. and about the driver’s side airbag being faulty. They ordered the replacement part and notified me when it came in. I then called and set up an appt. and they took care of the issue. It was at n/c and they were very courteous and completed the job on time. Thank you! More

Shop does good work at a timely manner Would be nice to have a service writer longer than a couple of months at a time . have a service writer longer than a couple of months at a time . More

Everyone here is super friendly. Hailey helped me with my jeep purchase and everything with smooth. I would recommend kelly Automotive! 😀 Hailey helped me with my jeep purchase and everything with smooth. I would recommend kelly Automotive! 😀 More

I bought a 24 vehicle and was told that I had 3 free oil changes I went for 2nd time to get a oil change and not one word was mentioned about me paying a week later I get a phone call and was asked who said changes I went for 2nd time to get a oil change and not one word was mentioned about me paying a week later I get a phone call and was asked who said I had free oil changes and I told him another week went by and I get another phone call then I went to Kelly's and the salesman who sold me the car denied saying I had 3 free oil changes so I went ahead and pd which I thought it was absolute xx I've been going to Kelly's forever and have never had this issue. More

Working to find an issue. They found the issue finally in mid September. Rating for September changes to 5=excellent. They found the issue finally in mid September. Rating for September changes to 5=excellent. More

Purchased my car there 12 years ago. The service Dept there is not good. I was having an electrical problem with my car. They hooked it up to a computer, said nothing showed up. I paid f The service Dept there is not good. I was having an electrical problem with my car. They hooked it up to a computer, said nothing showed up. I paid for the diagnostics and left. Not long after my car died again. Once again they hooked it up to a computer, said nothing showed up. I suggested they remove the radio as it had also stopped working. I got the impression that they did not want to pursue anything of that nature. They did say a radio would cost about $700. I’m going to buy a new car soon and it won’t be from Kelley in Decatur. More

My salesperson was awesome. The sales manager was a fast talking aggressive person. The finance guy told me that I had to buy something that I found out that I didn't have to bu The sales manager was a fast talking aggressive person. The finance guy told me that I had to buy something that I found out that I didn't have to buy. So no I wouldn't recommend it. I would recommend my salesperson. He was fantastic. Sales manager no. Finance guy no More