Keller Motors
Hanford, CA
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12 Reviews of Keller Motors
unprofessional and frustrating service keller motors has cost me thousands in repairs involving multiple vehicles spanning several years. The final deciding factor to never return was when keller motors has cost me thousands in repairs involving multiple vehicles spanning several years. The final deciding factor to never return was when I was denied the benefits of an expensive extended warranty sold by them at the time of vehicle purchase. I was forced to pay an independent mechanic just over $1000 to fix a blindingly obvious warranty issue that Keller motors refused to take care of that was plainly outlined as a covered part/service under the guidelines of the extended warranty they sold with the truck before it left the lot brand new. They also failed to complete recall work ordered by General Motors in the form of a faulty trailer hitch according to the notice I received from gm in the mail. I once had them go so far as to keep a different truck of mine for well over a month because they refused to back their own work on a job they did that never fixed the problem in the first place. That one cost me a little under $2500 to fix their incompetence. Im embarrassed at the lack of communication between the service, finance, and sales departments! I have found that if you're there to spend money you are the center of attention but if a problem comes up you are a burden to them. They have had more than their fair share of opportunities to make up for their shortcomings therefore I will NEVER return and I will never recommend them for any reason! More
Good Customer Service After talking to E.J and the General Manager Julian, they corrected a bad situation and kept me as a loyal customer. I appreciated the time they spent After talking to E.J and the General Manager Julian, they corrected a bad situation and kept me as a loyal customer. I appreciated the time they spent with me and that they listened to my concerns. I will recommend Keller Motors to my friends and family because they cared about me as a customer, and went out of their way to assist me and my wife. More