Keller Bros. Ford Lititz

they fixed the problem having trouble with noise underneath front side. they found the problem. told me what it was before they fixed it . helpful and thoughtfull. very frie having trouble with noise underneath front side. they found the problem. told me what it was before they fixed it . helpful and thoughtfull. very friendly More

Satisfied customer I was having problems with the transmission not shifting properly and Keller Brothers diagnosed the problem accurately and replaced the drive shaft se I was having problems with the transmission not shifting properly and Keller Brothers diagnosed the problem accurately and replaced the drive shaft sensor. It is working fine now. Brian was very congenial in working through the process of repair and inspection. More

Just was there for PA Inspection I was there for State Inspection. Dave suggested I skip the service (oil change etc.) for I only had driven 2000 miles since my last one. Saved me so I was there for State Inspection. Dave suggested I skip the service (oil change etc.) for I only had driven 2000 miles since my last one. Saved me some $$$! More

Caring and helpfut They listen..don't try pushing you to get things that aren't necessary. Truly helpful and thoughtful. Efficient. ..I needed to make an appointment to They listen..don't try pushing you to get things that aren't necessary. Truly helpful and thoughtful. Efficient. ..I needed to make an appointment to get my airbag recalled. ..they ordered the part and called me within one day to make the appointment. Very friendly, nice environment. More

Beatiful vehicle - good price! Our experience at Keller Brothers was very positive. They had the vehicle we wanted on the lot, the price negotiations were cordial and professional, Our experience at Keller Brothers was very positive. They had the vehicle we wanted on the lot, the price negotiations were cordial and professional, and they moved the purchase along very quickly. We were surprised at how quickly they prepped the vehicle and processed the paperwork so we could take possession and move on. We have not had this same level of efficiency at other dealers. More

serfvice plus The problem was identified correctly. The repair was scheduled and fixed quickly. The repair was done very quickly, before I was expecting. The pe The problem was identified correctly. The repair was scheduled and fixed quickly. The repair was done very quickly, before I was expecting. The personally were very friendly and courteous. More

Fantastic Friendly, listens, Helpful. They are a dealership that is not the pushy. They listen to the customer of their needs and what they can afford. Friendly, listens, Helpful. They are a dealership that is not the pushy. They listen to the customer of their needs and what they can afford. More

Quality service and attention to customer Been with Keller for better than 3 years and have nothing but praise for them as a dealership. Constantly making sure you are taken care of. Been with Keller for better than 3 years and have nothing but praise for them as a dealership. Constantly making sure you are taken care of. More

length of tiime was much to long. The car was in on time for inspection and we waited two and one half hours for that to be taken care of-------unhappy. Also, I thought, if I displayed The car was in on time for inspection and we waited two and one half hours for that to be taken care of-------unhappy. Also, I thought, if I displayed your sign, the inspection was free. More

Always the same high quality reception and service I recommend Keller Bros. very highly. I have used "The Works" for both cars for several years. The people at the desk and checkout are superb. I recen I recommend Keller Bros. very highly. I have used "The Works" for both cars for several years. The people at the desk and checkout are superb. I recently used the shuttle with 2 different drivers - superb. I graded them 4 stars instead of 5 because my recent service problem is simply not easy to solve without lots of hours' work. The electric mode on my 2010 Fusion Hybrid has stopped working and our car runs continuously on the gas engine. Apparently, diagnosis (even before replacement parts) could take many service hours at $145/hr. But ... the car is worth about $5,000, so I had them do only up to 2 hours. The technician found the "why" (ABS not talking to the brain) but the "what" (finding the reason) will take hours of checking wiring, harness, connections, etc. He did what I asked and stopped after 1 hour of work. I understand the problem, but I am a little baffled that Ford does not have a body of knowledge on this problem. Surely, in 8+ years of Hybrids, mine is not the first. My rating is not so much Keller Bros. as it is Ford Motor Company. More