Keith Pierson Chevrolet Superstore

Lemon factory This dealership managed to sell me two lemons. Unfortunately I was unaware of the lemon laws in Florida and I didn’t pursue it on the first 2017 color This dealership managed to sell me two lemons. Unfortunately I was unaware of the lemon laws in Florida and I didn’t pursue it on the first 2017 colorado I bought. Now I am stuck in another one. I was coerced by my salesman, Will Dodson, to trade it in and purchase a 2018 colorado. Well I had it 3 days and it feels like Groundhog Day. It is currently back in the shop for the same exact problems with the transmission that my first one had. I also was overcharged , which seems to be Keith Pierson’s business model. I was informed by a nearby Chevy dealer that they sell the same truck that I got for $12,000 less than what I paid. I truly believe in karma and I feel Keith Pierson will get what is coming to him. More

service dept incorrect diagnosis, or down right scam My friend took her car there for an occasional ticking noise. They told her that they had to tear into the engine and it would be 1k tear down time. T My friend took her car there for an occasional ticking noise. They told her that they had to tear into the engine and it would be 1k tear down time. They took off the timing chain cover ( they had replaced the timing chain at that service dept less than 10k miles prior) and then told her it needed an 8k dollar engine. I am an ase master auto tech and found this suspicious. She paid the bill and had it towed to my house. I re-assembled the engine so I could actually here the noise. It turns out that the electronic throttle control (throttle body) a 175 dollar part on the outside of the engine was the culprit. Now either they were not very busy and needed the work or the technician was less than competent. More

Improve Customer Care/Body Shop I took my new 2017 vehicle for repair after hit by a gate at work. Checking out with the cashier took 90 minutes, the paperwork was not ready. They th I took my new 2017 vehicle for repair after hit by a gate at work. Checking out with the cashier took 90 minutes, the paperwork was not ready. They then had my name and contact information incorrect along with other pertinent information I needed to settle the claim. I had been told the day prior it would be done and took the day off work to learn it was not done. This vehicle was so new it had not even had the first oil change. I took it home to get out of the vehicle and immediately observed it had been struck in two places. The left front bumper and right door. I immediately returned to the dealership. So essentially no more than 10 minutes of having picked it up, it was returned due to damage not reported to have been done in the care of the dealership. I was told it was repaired multiple times to find bumps in the paint of what is still a new car. I had to report the problems to my insurance company, GM, and had made arrangements to return it to Ed Morse Chevrolet where purchased (highly recommend) for proper care. After multiple complaints and my arranging to leave to another dealership the service manager finally agreed to have it done peoperly until I was satisfied it with it looking like new. During this process, I made three calls to Keith Pierson with no return call. One message was left in writing. This disrupted my life and yes, I expect professional care and service even the vehicle was accidently struck in two places by the dealership. "The most likely place for a vehicle to get hit" as I was told by a staff member. POOR customer care! My insurance company has asked I don't return to this location for any further body work if ever needed. Apparently they will not guarantee their workmanship. Disappointed as I truly believe in GM service professionals and have always tried to support local dealerships. They need to learn to check the vehicles over more carefully and then just be honest when something comes up. Slow down and really look at the problems which currently exist. More

Customer service I had a great experience with the purchase of my vehicle customer service was outstanding. My salesman Kevin O'Connor took time and explaining everyt I had a great experience with the purchase of my vehicle customer service was outstanding. My salesman Kevin O'Connor took time and explaining everything to me and went over all the figures with me I was very pleased with the atmosphere and the customer service thank you More

Such a great Experience! Leonard was very friendly and helpful. He walked me through the entire process and explained every step in details. This has been by far the best car Leonard was very friendly and helpful. He walked me through the entire process and explained every step in details. This has been by far the best car dealership experience ever. I would definitely recommend him to any of my friends that's looking for a car. Thank you so much! More

New car purchase I had the pleasure of working with Leonard while looking for my next vehicle. I spoke to him a few months back and even thought he wasnt able to fulf I had the pleasure of working with Leonard while looking for my next vehicle. I spoke to him a few months back and even thought he wasnt able to fulfill my needs at that time he was persistant on getting as close to what i wanted and what would fit in my budget by all means. The fact that he listened and wasnt the typical pushy car sales man was greatly appreciated! Then the finance manger was the icing on the cake More

Fast & Friendly Service Very nice helpful staff, especially Eddy who kept me informed and was very courteous. I would recommend this service center anytime. My car was done Very nice helpful staff, especially Eddy who kept me informed and was very courteous. I would recommend this service center anytime. My car was done in 1 hour and there were no issues whatsoever. More