
Keeler Mercedes-Benz
Latham, NY
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178 Reviews of Keeler Mercedes-Benz
Casper was amazing. He was extremely helpful and knowledgeable. He had a huge impact on my wife and I's decision to buy a vehicle at Keeler. Very personable but not corny like a typically salesman. knowledgeable. He had a huge impact on my wife and I's decision to buy a vehicle at Keeler. Very personable but not corny like a typically salesman. I could tell that he cared and he wanted to do the best job that he could in finding my wife her dream car. He did just that. Thanks Casper. We will definitely be referring more people to him. More
David (DJ) Lee and the keeler team were so amazing! They worked with me to find the perfect vehicle! Grateful & couldn’t be happier with my new car! Customer service and tailored service was impeccable! worked with me to find the perfect vehicle! Grateful & couldn’t be happier with my new car! Customer service and tailored service was impeccable! More
First of all I would like to advise that I change cars frequently so I rarely have to avail myself of service departments. In the past few years I have purchased 3 cars at Keeler Mercedes and found the s frequently so I rarely have to avail myself of service departments. In the past few years I have purchased 3 cars at Keeler Mercedes and found the staff and deals to be of such quality that I bought all 3 from Lynn in just one trip. She is the best as she has great product knowledge and will work to make your sale. That being said I will relate a recent service related story. I purchased an AMG SUV new in November 2019 and paid cash, it is a wonderful car. It is my wife's car and she just retired. I also am retired and having two cars neither one gets much use with the Virus shutdown and all. The AMG had 3700 miles and always was garaged when I received an email that service may be due. I called service and explained the circumstances, they advised that the AMG should have a yearly oil change and checkup. So I went to an appointment and again explained the circumstances asking for an early inspection and tire rotation. So while I am waiting the service advisor came in and detailed work that was being done including gas additive, oil additive and some checks and gave me a ballpark price that floored me. They already were working on the car so I couldn't walk out. They did a 10,000 mile check up, which based on use I wouldn't need for two more years and the total cost for my requested oil change was $358. So I will leave it up to you to decide if I am just a cranky senior citizen or not. I feel this is outrageous and don't look for me in the waiting room, because I wont be there !!! I had to give at least one star on price, they don't even deserve that.... More
My transaction at Keeler was smooth and seamless, as usual. This is my 8th car from the dealership and that's because of the great customer service. Dominic Lombardo and Bernie Marinese were both excell usual. This is my 8th car from the dealership and that's because of the great customer service. Dominic Lombardo and Bernie Marinese were both excellent! They took their time in explaining the paperwork and all the newest features of the car. I would highly recommend them to anyone who is in the market for a new car. I'd like to give 10 stars, because 5 stars isn't enough! Thank you for another great car leasing experience! More
Great experience with the purchase of our new car. DJ was great to work with and John was excellent at showing us the ins and outs of our new vehicle. was great to work with and John was excellent at showing us the ins and outs of our new vehicle. More
Casper was very easy to work with and made sure he addressed our needs. He understood we came pretty far to visit the dealership and made the most of our time. addressed our needs. He understood we came pretty far to visit the dealership and made the most of our time. More
Very happy with our experience at Keeler Mercedes. Dominic Lombardo handled our sale with professionalism and class. John was very attentive and informative with showing us how our vehicle operated an Dominic Lombardo handled our sale with professionalism and class. John was very attentive and informative with showing us how our vehicle operated and all its amazing features. Nick handled our financing with ease and efficiency. Overall, it was a great experience and we plan on returning in the future. More
Wonderful experience and Paul and the rest of the staff that assisted us were very thorough and friendly. I would definitely return to purchase my next vehicle that assisted us were very thorough and friendly. I would definitely return to purchase my next vehicle More
Had a wonderful experience. Dominic Lombardo is always a pleasure to deal with. Highly recommend to anyone! Even showed me all of the details of the vehicle prior to driving away! pleasure to deal with. Highly recommend to anyone! Even showed me all of the details of the vehicle prior to driving away! More