Keating Toyota

The salesman (Micheal Allen) tried to clean an adhesive on the dashboard of my brand new Camry with a very strong solvent. It took off the finish of the dashboard and left a large white spot. After a mont on the dashboard of my brand new Camry with a very strong solvent. It took off the finish of the dashboard and left a large white spot. After a month of me trying to get it resolved the spot is better, but still there. I am very disappointed the salesman tried to clean it off himself, but more disappointed in the lack of responsibility the dealership took in addressing the issue. More

BUYERS BEWARE! ! These people will promise you things, take your money, and you will leave empty-handed. They asked me for a credit card number to hold a vehicle whi ! These people will promise you things, take your money, and you will leave empty-handed. They asked me for a credit card number to hold a vehicle which we discussed about. We drove 5 hours for said vehicle and when we arrived, they marked up the truck almost $15k, with the highest interest rates possible and we have exceptional credit. When we decided we did not want to give them our business, the manager got verbally aggressive. They refused to remove the hold from our credit card claiming it was a non-refundable $1500 deposit! This was the worst customer service experience we’ve ever had in our lives and we’ve bought plenty of new vehicles. Take your money and go somewhere else where they value their customers. More

"I bought a brand-new 2024 Tundra, and on the third day, it started making a horrible noise. I called the dealer, and we took it in that same week, but they did NOTHING. Then it started having brake issues, it started making a horrible noise. I called the dealer, and we took it in that same week, but they did NOTHING. Then it started having brake issues, and to summarize: since April 2024, I’ve been waiting, and NEITHER THE DEALER NOR TOYOTA HAS DONE ANYTHING. They just say it has brake problems and that parts are unavailable for replacement. I almost had an accident due to brake failure, and TOYOTA AND THE DEALER don’t care about people’s lives. The TUNDRA keeps getting worse every day, and since April, NOTHING HAS BEEN RESOLVED, PUTTING OUR LIVES AT RISK. They also haven’t given us the second key, claiming they don’t have it. TOYOTA IS DEFINITELY IRRESPONSIBLE." More

I've tried multiple times to get ahold of Keating Toyota's financial department to cancel my extra policies that were added by 10k to the amount financed for my vehicle and I cannot get anyone to ret Toyota's financial department to cancel my extra policies that were added by 10k to the amount financed for my vehicle and I cannot get anyone to return my phone calls and I've left multiple voicemails. Leslie Johnston More

Keating toyotA I called specifically asking about a vehicle and a very specific option pano roof that was a deal breaker. In the first call I asked to speak to a sales agent, was informed that she was vehicle and a very specific option pano roof that was a deal breaker. In the first call I asked to speak to a sales agent, was informed that she was a sales agent. I asked about the cars availability and the pano roof. Was told they had the car and that it did have a pano roof. Told them great it is a 45 minute drive for me and I wanted to make sure since I have a limited window due to my 1 year old sons nap windows. She confirmed they had it. Called again but got someone else so I asked to speak to the same agent and was put on hold. It was a awhile so I hung up and called again. I was able to speak to the original agent and asked to reconfirm the pano roof and for her to send me the spec sheet. She reconfirmed that it had the pano roof and would send me the spec sheet. After the confirmation I loaded up my wife and 1 year old sons to do the 45 minute drive for him to sleep in the car and be awake when we got to the dealership. When we got there got passed to David and Chase, they were great. But realized that the lady I was speaking to was just a CSR to take a call and get you in the door. Went to look at the car and test drive it. I asked if we could put in the car seat to test it and take our son with us so we can both be on the test drive. David and Chase were great they helped me getting the car seat installed while going over the great points of the vehicle as a family mover. As soon as I put my sleeping son in the car, I realized the car did not have the pano roof. I started fuming. David and Chase apologized for the error. They convinced us to still test drive the car and see if there were any other options that may fit our needs. The car was great but the pano roof was still a big deal breaker for my wife. When we got back David and Chase met us with their director to again apologize for the error and the inconvenience this has caused on our family. I am making this review about an hour after leaving this dealership trying to cool down before this post so I can look at it objectively. All of the people we met with in person or even the “sales agent” we spoke with were kind, personable. The actual agents were very knowledgeable. I believe the owner of this dealership or their upper management care more about getting people in the door and making a sale they actually taking care of their potential customers and leaving them with a positive impression and/or experience. This was a system and procedure issue from their owner and/or management. I will be very hesitant about spending my time or money at Keating Toyota. If I do, it will only be with Chase Baxter or David Jackson who made every effort to empathize with me and find a solution for my family. The 2 stars or are for Chase, David and the Director os ales I spoke with. If not this place would have gotten a -3 stars if it was possible and a more scorched earth approach to this review. More

they're fine - bought a new car and they got reasonably competitive and moved things along. they were very noncommittal on trade-in and pushed the deal through ignoring it. within the same 10 minute timefr competitive and moved things along. they were very noncommittal on trade-in and pushed the deal through ignoring it. within the same 10 minute timeframe the finance guy 1) tells me i talk to the people "upstairs" about trade-in and 2) has me signing paperwork with no trade in information filled in (hindsight is 20/20). so i had to go sell my old car private party before finishing with them. if trade in is important to you you should go somewhere else More

Salespeople were good to work with. However, during our dealings there was no mention that we would be hit with an $18k “dealer installed option” which actually meant $18k dealer markup However, during our dealings there was no mention that we would be hit with an $18k “dealer installed option” which actually meant $18k dealer markup on a new Toyota Land Cruiser. Went down the road to another Toyota dealership and they actually offered a $1k discount off MSRP for the same vehicle. Avoid this dealership! Such a scam! $19k only to line the pockets of the dealership on top of the profit they would have made selling the vehicle at MSRP. More

Keating Toyota prides themselves on taking advantage of young women, getting them tied up in high interest rate deals, extended terms, and padding it with an extended warranty! I would NOT RECOMMEND and wo young women, getting them tied up in high interest rate deals, extended terms, and padding it with an extended warranty! I would NOT RECOMMEND and would never suggest doing any kind of business with them! stay Away!!! More

Sales side was great but after you buy a vehicle from this dealership, they have by far the worst customers service. Promises after purchase still not met per sales agreement. No direct answers and a lot this dealership, they have by far the worst customers service. Promises after purchase still not met per sales agreement. No direct answers and a lot of finger pointing. I left the dealership after three hours with no answers and was told to call Toyota. Very disappointed as I buy a car every year or two and have never experienced this level of carelessness! More