Kearny Mesa Toyota

We have been having our Toyota vehicles exclusively serviced at KMT for nearly 30 years (three currently owned, four total, all purchased from this dealer). Our overall experience has been fine - frie serviced at KMT for nearly 30 years (three currently owned, four total, all purchased from this dealer). Our overall experience has been fine - friendly, generally timely, and thorough. Unfortunately, we have recently experienced significant quality control problems in the Service Department. Following each of two recent services on our Sequoia (April 2010, June 2010) we have had major breakdowns within a day or two of pickup, with both involving stranding and subsequent towing back to the dealership. The first was brake lockup following a caliper replacement (not related to any of the recent recalls). This past week, following a 60K service and other major preventive maintenance recommended by our service advisor, we were again disabled when the upper radiator hose came detached and sprayed coolant throughout the engine compartment. The cause was a technician mistake wherein the hose clamp was not attached and no one caught the problem before our vehicle was returned to us. To KMT's credit, free towing was provided and rental cars provided while corrections were made. In the brake failure case, the technician at his request personally met us, apologized, and did his best to ensure the follow-on repair was done to the highest standards. For the radiator hose detachment, though, the response was less forthcoming, particularly with regard to determining whether or not the loss of coolant had damaged our engine. I felt it necessary to contact the service manager to voice my concerns after we were told the technician had replaced the coolant and was "driving it hard for 20 miles to ensure it doesn't overheat". A diagnostic test in the facility seemed more appropriate. Overall, we are becoming concerned that workload and/or some other systemic problem(s) in the service department are resulting in mistakes and possibly future harm to our vehicles or ourselves. More

Always on time, always friendly, always superior service. Always on time, always friendly, always superior service. Always on time, always friendly, always superior service. Always on time, always friendly, Always on time, always friendly, always superior service. Always on time, always friendly, always superior service. Always on time, always friendly, always superior service. Always on time, always friendly, always superior service. Always on time, always friendly, always superior service. Always on time, always friendly, always superior service. Always on time, always friendly, always superior service. More

This dealership and particularly the service rep, Sean are very accommodating and helpful. I'm checked in in minutes, free rental vehicle for the 30,000 mile service I just had completed. Return and back are very accommodating and helpful. I'm checked in in minutes, free rental vehicle for the 30,000 mile service I just had completed. Return and back in my Four Runner in minutes again. Sean knows who I am and when I got there for this service he was standing there when I opened the door. Wow! Can't say enough about the dealership which is where I bought the vehicle and have had all the service work done since. Amazing. More

Always consistant good customer service for my 1991 Camry. No worries. Never pushed into un-needed repairs over 15 years of service work. Always a organized service process with proper results.Consider Camry. No worries. Never pushed into un-needed repairs over 15 years of service work. Always a organized service process with proper results.Considering buying another Camry at this dealer as the service is so good. More

Go to dealership for annual maintenance. The staff has Go to dealership for annual maintenance. The staff has always been very friendly and does not appear out to get all my money I compared prices to ot Go to dealership for annual maintenance. The staff has always been very friendly and does not appear out to get all my money I compared prices to other dealers, and their prices are lower than the others, which were trying to package more in the service. This dealership is willing to provide temporary car during repairs For the 2nd time in a row, this dealership had "math" problems in the bill that they immediately corrected once I noticed them. This is a very serious and bad issue. The wait was too long in getting my car back after I had paid for it. All that said, the service rep did compensate me for some of the troubles that were their fault. More

Don't even bother dealing with the used car manager, Jimmy. I bought a car from them a few months ago. Came back 30 days too late about the front windshield molding and he was able to have it taken ca Jimmy. I bought a car from them a few months ago. Came back 30 days too late about the front windshield molding and he was able to have it taken care of. However, the guy who fixed it told me I was also missing a piece on the bottom. I dropped by the same day and the first thing I did was thanked him for getting it fixed and then I told him about the bottom piece missing. He didn't believe me even when I showed him another car so he could see. He lied to me, told me a story about how some people are like his wife when people do nice things for them. He basically called me ungrateful, walked away from a customer and put me down. All of this for the $15k that I spent? Jimmy is absolutely horrible and makes this location and company look bad. More

The service personnel was extremely friendly. The service personnel was extremely friendly. I felt like at The service personnel was extremely friendly. I felt like at home. The quality of work was exceptional. I also got the best price for the services. More

Arrived at scheduled time of service appointment and was kept waiting for 20 minutes. Eventually found the advisor sitting in office sending text messages. Keys were returned without a thank-you or smile. V kept waiting for 20 minutes. Eventually found the advisor sitting in office sending text messages. Keys were returned without a thank-you or smile. Very unlike high standards experienced previously. More

The service was completed within the promised time. The service was completed within the promised time. The employees were helpful and friendly, AS ALWAYS. The waiting lounge was clean, roomy, and The service was completed within the promised time. The employees were helpful and friendly, AS ALWAYS. The waiting lounge was clean, roomy, and well lit (together with a place to hide from the ubiquitous TV. The TV was soft and so it did not disturb my concentration. More

I have been using KM Toyota for many, many years, both to purchase a new car and also for service. There have some Advisors who have done a good job, some a fair job and a few not so good. However, I have purchase a new car and also for service. There have some Advisors who have done a good job, some a fair job and a few not so good. However, I have been using Oscar Araiza on a consistent basis and find him to be excellent both in customer relations and knowledge. He explains things clearly and with a great attitude. It is a pleasure to know him and grateful that KM Toyota employs him. More