Kastner Honda

This is properly one of the worst experiences I have had shopping for a car. I am a busy person and like most people because we do not want to waste our time I shop online. I have been looking for a CR-V an shopping for a car. I am a busy person and like most people because we do not want to waste our time I shop online. I have been looking for a CR-V and doing research is important because money doesnt grow on trees. I contact several dealerships online asking a couple questions the two most important questions I asked was if they had what I was look on site and what the total price was. In my shopping I have learned asking if something is available is not enough you have to ask if it is onsite because a lot of places tell you they have it available when they in reality do not. Well, first I am told that they have it available and right away I am bombarded with emails, text and phone calls when I asked to be communicated with only in email it seems as if customer service is not something that is important to here. My request for price was completely disregarded. I asked for pricing three times and it was ignored. I live in American Canyon and this past weekend had lunch in Napa. I decided to visit Kastner Honda and it was became apparent why they didnt want to send pricing. The pricing online does not match the price they show you when you are there, they have a lot of extras that they claim you have to buy cant be removed and all their cars have them. The lady that helped me didnt seem to know much she kept having to get up and go ask her managers so naturally I asked if I could just speak to a manager since she didnt know the answers and really couldnt make any decisions she tells her manager who is the general manager is going to come to talk to me and that he will make me a deal oh and by the way the general manager is husband. The whole exchange and experience was a complete joke. More

Contacted dealership about a vehicle only to find out they added $18,000 upcharge. Also ended up getting a ton of spam email from them. Would not recommend. they added $18,000 upcharge. Also ended up getting a ton of spam email from them. Would not recommend. More

Compared to the other Honda Dealership in Santa Rosa, Kastner is amazing. Super professional. Tech came out and took a quick drive with me to talk about how the car is and listen to the noise. I got a co Kastner is amazing. Super professional. Tech came out and took a quick drive with me to talk about how the car is and listen to the noise. I got a courtesy vehicle over the weekend. Bill was good with updates and communication. I 100% recommend this Honda service department over the others in the area. Thanks Kastner! More

If I could give zero stars, I would. My experience at Kastner Honda was nothing short of a manipulative circus. From the moment I inquired about purchasing a vehicle, I was upfront about My experience at Kastner Honda was nothing short of a manipulative circus. From the moment I inquired about purchasing a vehicle, I was upfront about my situation—I have terrible credit, no job, and no co-signer. Despite this, multiple salespeople assured me they could work with me, even after taking all my personal information, including my Social Security number and date of birth. I arrived at the dealership around 11 a.m., only to be passed from one person to another, each telling me something different. After running my credit, they initially told me I needed a co-signer—something I had already disclosed from the start. Frustrated, I questioned why they wasted my time when they had all my information beforehand. But instead of letting me leave, they insisted they could “make something work” and had me stay. A financing representative then told me I didn’t need a co-signer, that they had a bank willing to approve me with no proof of income. Excited, I started signing paperwork for the car I wanted—a Dodge Charger. They even sent the car off to be detailed, telling me it was officially mine. I was on the verge of celebrating when, suddenly, another finance employee told me I did need a co-signer after all. At this point, I had wasted my entire day—five hours of back-and-forth lies and empty promises. When I confronted the finance representative who initially told me I didn’t need a co-signer, he outright denied ever saying it. He looked me in the face and lied. The entire experience felt like a bait-and-switch, designed to keep me there for hours, dangling false hope in front of me. The only honest and professional person I encountered was Levi, who actually treated me with respect. If I had worked solely with him, I might have considered asking my dad to co-sign. But after being manipulated, deceived, and completely disregarded by the rest of the staff, I refused to give them my business. This dealership is dishonest, unprofessional, and willing to waste your entire day just to string you along. Do yourself a favor—take your business elsewhere. More

Walked away from a purchase with the check and title to my trade in on the table. This was an etremley disappointing experience with Kastner Honda. The salesperson that I had was unfortunately pretty g my trade in on the table. This was an etremley disappointing experience with Kastner Honda. The salesperson that I had was unfortunately pretty good with misleading and omissions in critical information. I spent a lot of time and driving to this location and thought that everything was done, only to find out that due to omissions by the sales representative I was going to have to surrender substantial value in the Ridgeline I was purchasing (This was a dealer owned Ridgeline with low mileage), and this was after navigating through several misleading representations on other issues he had already made. I have made many purchases through Honda Dealerships, some can be reviewed on this site. They have always been positive experiences with excellent relationships after the sale. This experience was probably was the most troubling and frustrating of my car buying endeavors. I can not recommend Kastner Honda. More

We traded in our Honda Pilot for a new model today. Our stellar salesperson Brenndan made the process simple but thorough. Buy at Kastner's Napa!` You will not be disappointed with their sales and servic stellar salesperson Brenndan made the process simple but thorough. Buy at Kastner's Napa!` You will not be disappointed with their sales and service staff. More

Benny in Sales was very helpful in giving me information over the phone. However, with the supply issues in the United States (Dec 2021) it will take some time to locate the new 2022 automobile that I want. over the phone. However, with the supply issues in the United States (Dec 2021) it will take some time to locate the new 2022 automobile that I want. Thanks Benny! More

Went in for service thinking it would take all day. Had my car service and left with a vacuum and a car wash. This saved me a trip to the car wash. Staff was great and the cost was less then what I paid oi my car service and left with a vacuum and a car wash. This saved me a trip to the car wash. Staff was great and the cost was less then what I paid oil changers t do More

Great service 5tar especially Dan Moore service advisor , write on time for said service, very clean establishment, very friendly people always smiling,fresh pastries and coffee too write on time for said service, very clean establishment, very friendly people always smiling,fresh pastries and coffee too More

Not interested in making a sale on a Saturday Don’t bother coming here to buy a car. Came here thinking that they would come down some on the car we were interested in. The would only come down $9 Don’t bother coming here to buy a car. Came here thinking that they would come down some on the car we were interested in. The would only come down $900. Trying to say they paid retail for the car at an auction. They must have thought I was stupid. The car was work 20K on a trade in maybe 21 and they claim they paid 24+ Highly doubtful. They let us walk, but it was a Saturday night and the guy helping us seemed like he had somewhere else to be. He even took a phone call on the test drive n told whoever he might not being going out that night. Very unprofessional. Will never come back to this stealership again. Definitely won’t be recommending to anyone I know. This place did everything wrong. Too bad there’s not a no star option. Congratulations Katsner, you have gain a lifetime non customer! Smh More