Karp Volvo

Everyone was very helpful and respectful. David worked well with me following the total loss of my previous Volvo. He also spent almost an hour teaching me the latest technology and gave me a rain check well with me following the total loss of my previous Volvo. He also spent almost an hour teaching me the latest technology and gave me a rain check for any future lessons. I would receommend this dealership and especially Volvo to anyone. I would also highly recommend David as the sales representative. More

Missing cpo report from when the car was purchased was finally received. Windshield leak corrected. Apparently a new windshield was installed, although with grease stains left on the a-pillar upholster finally received. Windshield leak corrected. Apparently a new windshield was installed, although with grease stains left on the a-pillar upholstery... Service manager was helpful in making sure things are fixed. Received free loaner car for the duration of the repair work. Service manager offered to have the car detailed due to melted chocolate residue left in the crevices of the center console from before the purchase. However, after the detailing the said chocolate residue still remains. I believe the detailers worked on the exterior and never got to the interior. More

This is the second Volvo I have purchased from Karp. (XC70 2008-XC70 2013). as far as the Service dept goes i have to say that I have always been treated with the utmost respect, have never been high p (XC70 2008-XC70 2013). as far as the Service dept goes i have to say that I have always been treated with the utmost respect, have never been high pressured into purchasing anything other than what my visit to the service dept was for. the techs. always did the job right the first time, so no return trip for the same job. Waiting for my car was very comfortable and when Kathy was in the service area she always offered coffee or somthing to read, she is great.I have never waited a unreasonable time for service and when it was going to take a longer time to repair i was always offered a complimentry car or a ride to my train station. as far as my buying experience with David Markowitz is concerned i must give him an AAA+ rating. he is a professional in every rspect and his comunication on price and all other options availaqble are top shelf. When I picked up my 2013 XC 70 he patiently went through all the features with my wife and I so that there was no questions when he called us to ask if everything was good with the car and did we have any additionl questions. My car was delivered ahead of schedule,it was clean and topped off with a red bow on the dash, which i really thought was a nice touch. More

There is no short way to write this poor review so I will just write the facts. My poor review starts from the moment roadside assistance was called and to be fair, that portion of the service was contracte just write the facts. My poor review starts from the moment roadside assistance was called and to be fair, that portion of the service was contracted out, but Volvo itself needs to be accountable for their subcontractors. The towing company was over an hour late to get to the car that was broken down in a Target lot. After having been towed to Karp, it took them 2 hours to locate the car and another hour to find the key in the car. I was told the car was being diagnosed and they would get right back to me. A few hours later I call back and I am told they are still diagnosing the car and they will call me around 3 O’clock. After no call at 3, I call at 3:30 and they tell me it is still being diagnosed and I can have a loaner if I want. When I get there, I am told that the loaner is 18 dollars+ per day. I was always provided with a loaner from Enterprise, but I guess that is no longer policy. The next morning, I have to call again to find out that there is a steering column problem and they can repair it today and it will be $875. I ask if there is anything he can do with the price for a loyal customer and the fact that it is an older model car (2004). He says he will work with me. I approve the repair. I guess 10% is technically working with me, but with Nassau sales tax I saved about 12 dollars. Just over 1 day later, the check engine light comes on. It is riding fine, but I am concerned that since it just broke down, maybe there was an additional issue related to the service a day earlier, so I call the service department up and make an appointment to bring it in the next Saturday as neither my wife nor I can take more time off for the car. I arrived right after they opened and after no call for most of the morning again, I called to find out that again, it was being diagnosed and might not be until Monday so I needed to get a loaner again and pay for it. They lost the cover sheet that had my cell number on it so they were calling the wrong number all day trying to get in touch with me. I call first thing Tuesday morning to find out that my coils are misfiring and that I need new spark plugs. Total cost around 700-800 dollars to replace the coils and plugs. I asked how were these issues not diagnosed with last week’s day plus diagnosis did not pick up these problems? He said the check engine light was not on so they didn’t know to check that. I said I would talk to my wife and get right back to them. At this point I am skeptical so I call back to tell him not to do anything with the car. On that call he proceeds to tell me that the car will also need “front end work” and a major service within the next five thousand miles. It will cost around three thousand dollars. Now I am no longer skeptical, I am downright suspicious. I tell him not to do anything with the car. My wife is coming to pick it up. When she gets there, he tells her he is surprised. Nobody has ever denied the service. They charged us the diagnosis fee and she left with the car. The next morning on her way to work, a screw falls out of the steering column and the body of the steering column comes apart. I take it to a Volvo specialist on the North Shore. He finds nothing wrong with the coils, and says even of there is a problem, chances are it is not with ALL of the coils. He replaces the spark plugs, re-fixes the steering column body and fixes a few other small things for me for just over 100 dollars. I can only imagine how much I was taken for on the other repairs that were done at Karp over the last few years. This has been price gouging at its very worst. More

Well, remember the C70 that Eddie and Tony were able to get for us and we were so happy with? Sandy took care of it. We went back to Karp and asked Eddie and Tony to try to find us another one and they d get for us and we were so happy with? Sandy took care of it. We went back to Karp and asked Eddie and Tony to try to find us another one and they did and at the same cost as the first one! These guys are the most compassionate, amazing gentlemen to deal with. I recommend them without reservation. More

This was the worst experience I have ever had. When purchasing my Volvo, I was promised a free loaner car. When bringing my car in for maintenance or service, I was told to pay $20 for a loaner. Each purchasing my Volvo, I was promised a free loaner car. When bringing my car in for maintenance or service, I was told to pay $20 for a loaner. Each time I dropped my car off, I had to argue with the service center and my car was always returned dirtier than I left it. I would NOT recommend this dealership to anyone. Worst experience EVER. We originally chose this dealership for the location, as it is so close to our house, but now we would rather drive over an hour to Volvoville for excellent service. More

I have been a Karp Volvo customer since 1992 and have always been treated well by anyone I have dealt with. Thanks for all the wonderful years. always been treated well by anyone I have dealt with. Thanks for all the wonderful years. More

It was an absolute pleasure dealing with Liliana. I originally came in to Karp to get a comparison with BMW. My lease was ending with my BMW and I was planning on re-leasing with BMW. That was until I originally came in to Karp to get a comparison with BMW. My lease was ending with my BMW and I was planning on re-leasing with BMW. That was until I spoke with Liliana. Her professional approach and expertise had me sold. I would definitely recommend Karp to anyone who asks. Sincerely, Jonathan Morris More

This is our fifth car purchased from Karp Volvo and we are as happy with this experience as we were with the four previous purchases. The salesman, Eddie Ferrari, was truly exceptional. Our one year old c are as happy with this experience as we were with the four previous purchases. The salesman, Eddie Ferrari, was truly exceptional. Our one year old car had been destroyed in a flood (hurricane Sandy) and we desperately needed a replacement car as soon as possible. Eddie went out of his way and contacted several sources and was able to find not only the same model with the same features, but even the same color which we wanted again. This was no small feat since cars after the hurricane have become quite scarce. The delivery of the car was also exceptional...Eddie showed us all the new features on the car and even programmed the blue tooth phone. My wife and I both felt very well taken care of. We will continue to be loyal Karp customers after all of these very positive experiences. More

I RECENTLY CONTACTED KARP TO LEASE ANOTHER CAR...I HAD A PREVIOUS LEASE THRU THEM AND THE CAR WAS TOTALLED IN A FLOOD FROM SANDY...I COULD NOT POSSIBLY HAVE EVER HAD A BETTER EXPERIENCE IN DEALING WITH A CA PREVIOUS LEASE THRU THEM AND THE CAR WAS TOTALLED IN A FLOOD FROM SANDY...I COULD NOT POSSIBLY HAVE EVER HAD A BETTER EXPERIENCE IN DEALING WITH A CAR DEALER. MY PRIOR LEASE WAS A SUPER DEAL. WHEN I CALLED UP TO ASK IF I COULD GET ANOTHER XC70 LIKE THE ONE TOTALLED I WAS POLITELY TOLD THAT THAT WAS BASED ON A FACTORY OFFER THAT DOES NOT EXIST ANYMORE, AND THAT THAT LEASE WAS FAR MORE EXPENSIVE NOW. I EXPLAINED THAT I HAD TO TRY TO STAY AT ABOUT THE SAME PRICE, AS I HAD A VAST AMOUNT OF EXPENSES CAUSED BY THIS STORM DAMAGE. EDDIE WAS EXTREMELY PATIENT IN TRYING TO HELP AND SAID HE WOULD DO HIS BEST TO SEE WHAT HE COULD DO TO ASSIST ME. HE CALLED ME BACK WITHIN A COUPLE OF HOURS...HE FOUND ANOTHER SPECIAL PROMOTION, THIS TIME ON THE XC60 MODEL. HE WAS ABLE TO FIND A CAR WITH EVERYTHING THAT MY OTHER ONE HAD, EXCEPT IT WAS A 2013 XC60 INSTEAD OF THE 2012 XC70. HOWEVER, THE PRICE WAS $3000 MORE...EDDIE THEN DISCUSSED IT WITH THEIR SALES MANAGER TONY, AND GENERAL MANAGER TIM AND THEY SOMEHOW MANAGED TO GET THE PRICE AT THE SAME LEASE PAYMENT WITH THE SAME UP FRONT COSTS...HOW GREAT IS THAT???? THEY COULDN'T HAVE BEEN NICER...WHEN I WENT TO SIGN ALL THE PAPERS, THEY WERE JUST THE NICEST BUNCH OF TRUE GENTLEMEN. THEY GOT THIS ALL DONE WITHIN 2 DAYS, SO MY RENTAL CAR COSTS WERE MINIMIZED... I CAN'T SAY ENOUGH GOOD THINGS ABOUT THESE PEOPLE. I GUESS IN THE TRAUMA OF ALL THAT HAS TAKEN PLACE WITH THE STORM DAMAGE, WHEN SOME BUSINESSES ARE SAID TO BE TAKING ADVANTAGE, THE KARP FOLKS ARE DOING JUST THE OPPOSITE, DOING WHAT THEY DO BEST...ENHANCING THEIR REPUTATION OF GOODWILL...ITS NO WONDER THEY ARE STILL THERE, OWNED BY THE SAME FAMILY AFTER ALL THIS TIME... MY SINCERE APPRECIATION GUYS. More