Karp Kia

I gave it a one star because their pricing is competitive, but with that comes a lack of professional or efficient service. Sales staff often leaves you with no response, promises to get back to competitive, but with that comes a lack of professional or efficient service. Sales staff often leaves you with no response, promises to get back to you within a certain time frame and then forgets about you. We reached out to Karp Kia and confirmed we were interested in purchasing the vehicle. We put a deposit down and told them the day/time that we would be there to pick it up. We asked to see financing information and details regarding the certified pre-owned information. A week went by without us seeing the documentation. Finally, two days before we were supposed to pick up the car, we asked for it again. They said he would get it to us by the end of the day… then silence. We reached out again at the end of the day and told we would see it the morning which is a day before we were to arrive to pickup the vehicle.. The next day comes and again, silence. By the middle of the day, we finally had to call and speak with a manager to get the information. The next day we were scheduled to meet salesperson when the dealership opened to purchase the vehicle. They were no where to be found and no one else would help us, including, the managers. The managers actually seemed to be avoiding us and casually just kept going outside to vape or walking laps around the parking lot. After the salesperson arrived, it turns out the car wasn't even ready to go. In the end, I waited 5 hours at the dealership until the car was ready. Not once did really anyone else seem to want to help. The only positive thing I can say about this dealership is the finance team was kind and very efficient. Everyone else lacked a sense of professionalism and common courtesy. In the end, staff tried to blame me for the delay and said that if I had given them my insurance information prior there wouldn’t be a delay. We had checked in several times to ensure all was good and wasn't asked for this information until 30 minutes prior to their closing the night before we were set to pickup. I got my insurance information to them within 15 minutes and it still took 5 hours for me to leave the dealership with the car. Avoid this place even if the deal seems competitive. More

Craig Graber made our first time new car buying experience a very good one. It was far above and beyond our expectations; especially where it really counts; auto financing! Phillip Dellisola als experience a very good one. It was far above and beyond our expectations; especially where it really counts; auto financing! Phillip Dellisola also didn't disappoint. He provided the needed servicing of the faulty liftgate. This made up for the time lost initially trying to work with Kyle Schmeling, who we found to be very unlike his colleagues. Otherwise, I highly recommend Karp. You can't go wrong buying your car here. More

Neil was awesome! Very kind person and loved having a conversation with him. I’ll certainly enjoy my new Kia! Very kind person and loved having a conversation with him. I’ll certainly enjoy my new Kia! More

Niel was absolutely amazing! Such a sweetheart, very welcoming, patient and most importantly not pushy. He knew every little thing about my car and coached me through the whole p Such a sweetheart, very welcoming, patient and most importantly not pushy. He knew every little thing about my car and coached me through the whole process. He will forever have me as an client!! More

Can you believe that there is a destiny to meet my true car? I was looking for my car but it was hard to find. I called to the Karp KIA without expectation two weeks ago. I met a honest dealer Neil which car? I was looking for my car but it was hard to find. I called to the Karp KIA without expectation two weeks ago. I met a honest dealer Neil which I want to call him 'Santa'. He was realy nice and warm. He had my lovely car which was totally new one in adddition to reasonable price which I could accept. I was over the moon!! I could never forget this moment and I am appreciate to meet 'Karp KIA and Neil'. Thank you my Santa Neil! More

I leased a Kia Seltos from Karp Auto and had the most wonderful experience. I didn't have an appointment and decided to walk in. I was greeted by the owner I believed who immediately sat me with a sales wonderful experience. I didn't have an appointment and decided to walk in. I was greeted by the owner I believed who immediately sat me with a sales rep, Mr. Neil Fogel. He was very warm, friendly, genuine and knowledgably. He had a wonderful sense of humor which kept me laughing. He made the process so seamless and effortless. He even made follow up calls after I left with the dealership with the car. I already recommended him and the dealership to a friend. Thanks again Neil! More

Very nice experience. very attentive staff and friendly. I have been to a few other dealerships around the area and this one stood out with their friendly service. very attentive staff and friendly. I have been to a few other dealerships around the area and this one stood out with their friendly service. More

Made a service appointment and told me it was "a simple job you'll be out in an hour.". This was important because I had a business meeting at 4 pm in Manhattan and needed to get home, showered, dressed, job you'll be out in an hour.". This was important because I had a business meeting at 4 pm in Manhattan and needed to get home, showered, dressed, etc...Got there and was told " there is no way we can have it done." Asked to speak to the woman (I gave her name) who confirmed twice that I would be done in an hour but was conveniently told she was "not in today". Asked to speak to a manager to complain. They took my number and said he would call me. He never did. I called back at the end of the day and asked for his email. Clean place, polte people but they couldn't deliver what they promised. Rescheduled my service at another dealership. Sad. More

I had the most wonderful experience in my car leasing journey. Neil Fogel was extremely warm and welcoming since the moment we walked into the dealership. He took his time showing us our options and ulti journey. Neil Fogel was extremely warm and welcoming since the moment we walked into the dealership. He took his time showing us our options and ultimately helped us find the car we love. We didn't commit to a car during our first visit, and we called Neil multiple times with follow up questions, to which he was extremely responsive. When we finally made the decision, he made sure we were clear and comfortable with everything we were committing to, to ensure we had a wonderful experience. Once we were ready to sign the lease, we met with Business Manager, Michael Belleau, who was also extremely kind and accommodating (and quick! :). I highly recommend working with Neil and Michael at Karp! More

As soon as I walked into this dealership and was greeted by Neil Fogel, my car leasing experience became so much more enjoyable. Neil is knowledge, personable, and patient. He took the time to explain detai by Neil Fogel, my car leasing experience became so much more enjoyable. Neil is knowledge, personable, and patient. He took the time to explain details and eliminated the back and forth that typically makes this process long and stressful. I can’t say enough good things about my experience with Neil and the staff at Karp, it was such a seamless experience and I would definitely recommend going there if you are in the market for a new car! More