Kansas City Hyundai

Kansas City Hyundai responded

Thank you so much for the great review! We’re thrilled to hear that Darren took the time to understand your budget and worked hard to make everything come together for you. That’s exactly the kind of experience we want every customer to have at Kansas City Hyundai. We truly appreciate you trusting us with your business and hope you enjoy your new vehicle for many miles to come. Welcome to the Kansas City Hyundai family!

Kansas City Hyundai responded

Thank you so much for the great review! We’re glad Ernie and our service team were able to get you taken care of quickly, especially while you were traveling and dealing with an unexpected tire issue. We truly appreciate your recommendation and are grateful you trusted Kansas City Hyundai to help get you safely back on the road. Safe travels, and thank you for your business! Dave Young General Manager Kansas City Hyundai

Kansas City Hyundai responded

Thank you so much for taking the time to share this! It means a great deal to us, especially knowing that you haven't purchased a vehicle from us yet. We're extremely proud to hear how Nadia treated you from your very first conversation and that she continued to follow up months later. That's exactly the kind of customer service we strive for at Kansas City Hyundai. Our goal is to build relationships and help people find the right vehicle, whether they purchase from us today, six months from now, or sometime down the road. We'll make sure Nadia sees your kind words and gets the recognition she deserves. Thank you for recommending Kansas City Hyundai, and when the time comes for your next vehicle, we'd be honored to have the opportunity to earn your business! Dave Young General Manager Kansas City Hyundai

Kansas City Hyundai responded

Thank you so much for the great review and congratulations on your new Hyundai Elantra Limited! We’re thrilled to hear that Chris Sheets provided you with such a great experience. We’ll be sure to share your kind words with him! Thank you for choosing Kansas City Hyundai and trusting us with your business. We truly appreciate you and hope you enjoy every mile in your new Elantra! Dave Young General Manager Kansas City Hyundai

Kansas City Hyundai responded

Kerry, thank you so much for the wonderful review and for choosing Kansas City Hyundai! We’re thrilled to hear that Ali and Morgan were able to find exactly the vehicle you wanted, get it here quickly, and make the entire process simple and painless. That’s exactly the experience we want our customers to have. We’ll make sure Ali and Morgan both receive the recognition they deserve for going above and beyond to take care of you. We truly appreciate the opportunity to earn your business and welcome you to the Kansas City Hyundai family. Enjoy your new vehicle! Dave Young General Manager Kansas City Hyundai

Kansas City Hyundai responded

We certainly understand the disappointment of finding out a vehicle you were interested in sold before you arrived. However, we do want to clarify an important point: an appointment to test-drive a vehicle does not place that vehicle on hold or reserve it for purchase. Another customer came in that morning and purchased the vehicle before your scheduled appointment. As soon as your salesperson learned the vehicle had sold, he contacted you specifically so you would not continue driving to the dealership and waste your time. Had you arrived first and decided to purchase the vehicle, we would not have stopped you from doing so because another customer had an appointment later that day. We treat every customer the same way. Pre-owned vehicles are available for purchase until they are sold or specific arrangements have been made to hold them. While we understand you were disappointed that this vehicle sold, we believe your salesperson did the responsible thing by contacting you as soon as possible and preventing an unnecessary trip.

Kansas City Hyundai responded

Thank you for your feedback. We do feel there is important context missing from this review. You came to Kansas City Hyundai specifically looking for a very inexpensive vehicle. The vehicle you purchased was a 2011 Ford Escape with more than 209,000 miles, which we sold to you for $1,685. You were aware at the time of purchase that the vehicle had existing issues and would need additional work. We believe those facts are important. This was a 15-year-old vehicle with over 209,000 miles purchased for $1,685. The price reflected its age, mileage, condition, and known needs. It was never represented as a fully reconditioned, late-model pre-owned vehicle. When you later became unhappy with the Escape, we offered to purchase the vehicle back in an effort to resolve the situation. Rather than accepting that option, you indicated that you wanted approximately $5,000 for a vehicle you had recently purchased from us for $1,685. We understand the frustration that comes with having to repair any vehicle. However, we strongly disagree with the suggestion that we acted without transparency or integrity. The vehicle's age, mileage, condition, and known issues were understood at the time of purchase, and the selling price reflected those factors. Even after the sale, when you decided you were no longer satisfied with the vehicle, we offered to buy it back. What we could not reasonably do was pay approximately $5,000 for a vehicle we had recently sold for $1,685. We believe our offer to purchase the vehicle back was a fair and reasonable attempt to resolve your concerns, and we're disappointed we weren't able to reach a resolution.