Kalispell Ford

I hate this place it is a joke. This dealership has the worst service department! I now drive to Ronan. They lie to your face and try to make you feel better with smooth talking. The bottom line is they sh worst service department! I now drive to Ronan. They lie to your face and try to make you feel better with smooth talking. The bottom line is they shouldn’t be in business. I’ve had my tire come off because they only tightened two of 8 lug nuts. I’ve had parts ordered that they say will take time because of COVID. You call them every month for seven months asking about parts only to have them say a half year later they haven’t heard of you. You ask them to rotate tires, and when you come back to pick up your vehicle you find they haven’t done what you asked. Instead you get the response well they looked fine, even though you just drove 10’000 miles and they need rotated. .your pickup goes into limp mode and goes in on a wrecker three times and they tell you your pickup or your turbo just needs reprogrammed. A week later they replace the turbo and you make it 25 miles before it fails again. Then they replace it a second time and rip the wiring harnesses from your pickup telling you it came it this way. Need I mentioned this pickup has under 30 thousand miles at this point. The best is they will tell you well I’m now the new service manager and that was all in the past, from this point forward I’m going to make changes. Well if you believe this good luck. I’m to the point where I think the owner is to blame, not the sorry managers! More

Great Salesman! Greedy Used Car Manager My wife and I came to the dealership around 5:30-pm Tuesday 4/23/19. We were looking for a possible trade deal for a nice 2015 Blue Ford Edge SEL with My wife and I came to the dealership around 5:30-pm Tuesday 4/23/19. We were looking for a possible trade deal for a nice 2015 Blue Ford Edge SEL with low miles. We have a 2013 Genesis 3.8L sedan to trade, also with low miles and similar condition. The sales person, "Hitch", was very easy to talk with, knew his job very well, offered no pressure other than the usual, "If we can find the car you want today are you willing to do a deal"...We took the car for a test drive while the team inspected our car. I mentioned that we were only interested in a changeover price... not what our car was worth and what their car was worth, etc... I had done some advance checking on the KBB and other similar cars to ours, and had a fair idea of its value...even at a dealer price... We were SHOCKED and very disappointed when the manager came over with the offer! We were offered $7,500 trade for our Genesis [see KBB], and the Ford was priced at over $20,000. Way below KBB for our car and at the top of the curve for the Ford! WOW!!! What a 'greedy' manager. Then the Manager had the nerve and audacity to suggest we could buy a 2011 Ford Taurus and pay several thousand extra...again WOW and WOW again!! He must of thought that we were desperate idiots! His greed killed the deal! We really liked the Ford, and the interaction with "Hitch" was great...but, it was the manager that killed the deal as well as totally change our opinion of EVER buying a car from them or any of their affiliates!! It is a pity that Hitch was not able to do the deal... We were CASH + trade buyers too....no finance! I hope that "Hitch" can be promoted to manager soon, as the existing one will probably lose the company a lot of customers! If you DO want to do a deal with that company, be sure to ask if "Hitch" is available... More

Oil Change and helpful hand Again, Kalispell Ford provided great service and provided excellent service. Very thorough, friendly, and efficient. They took the vehicle right in, d Again, Kalispell Ford provided great service and provided excellent service. Very thorough, friendly, and efficient. They took the vehicle right in, double checked everything and provided a full report (along with a free car wash). More

Diesel oil change First stop at new facility - it is very upscale & the service provided was very prompt. Waiting area is very modern and convenient. Overall a positiv First stop at new facility - it is very upscale & the service provided was very prompt. Waiting area is very modern and convenient. Overall a positive experience. More

Sales Matt was great with us, helped us find the right car for our needs right now. We appreciate his honesty, caring attitude and sense of humor. Between M Matt was great with us, helped us find the right car for our needs right now. We appreciate his honesty, caring attitude and sense of humor. Between Matt and Jim we had a perfect hassle free experience. More

A great dealership selling a great product. When you have a top notch dealership selling a top notch product, the overall experience is great. I would highly recommend this place. - Kent Bla When you have a top notch dealership selling a top notch product, the overall experience is great. I would highly recommend this place. - Kent Blair More

Great Experience!! So happy with my Ford Explorer!! No pressure, educational, and easy! Tim Jellison was an awesome sales consultant. What I learned about Kalispell Ford is, they list their best price No pressure, educational, and easy! Tim Jellison was an awesome sales consultant. What I learned about Kalispell Ford is, they list their best price, there is no negotiation. That definitely took the pressure off! We purchased a Certifited Preowned Vechile and noticed an issue with the front bummer. They said they would fix it and they did, although it took a couple of weeks. I have dealt with shady dealerships before, not the case here! With every experience there is good and bad. It took a while on the financing because there was some miscommunication, the person doing the financing was new and they were busy. In end though, it all worked out and I got the terms and rates I wanted. I wouldn’t hesitate to purchase another vechile from them in the future!! More