Kalispell Ford

From my initial inquiry on the phone with Shelby and Elaina, to my in-house appointment(s), I was treated with a welcoming voice on the phone. Upon my arrival, two staff greeted me with smiles as they Elaina, to my in-house appointment(s), I was treated with a welcoming voice on the phone. Upon my arrival, two staff greeted me with smiles as they opened the dealership doors. My sales rep, Tyrel, was waiting in the front foyer and asked if I was Micki his 1:15 appointment. Tyrel was very professional, friendly, informative and genuine. I appreciated his honesty, positive attitude and finding me the vehicle that was right for me. After my decision to purchase the vehicle, I had the pleasure to meet with Christina, who assisted me in completing the paperwork for my purchase. All in all, I was impressed with how the Kalispell Ford Dealership, along with the team members I was directly interacting with, I would recommend to family and friends to definitely stop in to your dealership when searching for a new or used vehicle. More

Let me start by saying I am extremely dissatisfied with both the service and how this situation was handled. After paying for repairs, the original issue was not resolved. The vehicle continued making t both the service and how this situation was handled. After paying for repairs, the original issue was not resolved. The vehicle continued making the same noises we initially brought it in for only louder and is now accompanied by a burning smell. When we returned to address the unresolved problem, we were informed that an additional part (a water pump) would need to be replaced at extra cost. This was confusing and frustrating, as the initial diagnostic failed to identify what now appears to be the actual issue. We were asked to pay again despite the concern we originally brought the vehicle in for never being corrected. We requested and retained the original parts that were replaced and later had them inspected by an individual who previously worked at Ford as both a mechanic and service writer. We were advised those parts appeared functional and should not have required replacement. Based on this, we believe the service department should take accountability for the incomplete diagnosis and cover the repair related to the water pump, which should have been identified during the original visit. Our concern has never been about avoiding payment, but about accountability for an incorrect or incomplete diagnosis that resulted in unnecessary expense, lost time, and nearly two weeks without reliable transportation. Unfortunately, communication during our visit became unprofessional. A staff member walked away from the discussion, and assistant management refused our request to escalate the concern to higher leadership or ownership. They also told us that the service director/manager was gone the whole week to Arizona even though we we supposed to have a meeting with him to come to a resolution. When we picked up my vehicle today, the service director/manager was back, so they told us false information so we couldn’t discuss with their supervisors or owner. We were also told that if the dealership chose to cover the repair that was the actual issue, they may refuse to work on our vehicle in the future simply because we questioned the situation. We asked only for transparency, an explanation of the failed repair, and a fair resolution. Instead, we were met with defensiveness and dismissal from the service department. At this point, we cannot recommend this dealership due to poor customer service, lack of accountability, and unwillingness to properly address an unresolved repair concern. At this point, yes after the discussion with the service department, they are now doing my water pump fix which should been resolved in the first place but I’m glad they are doing it now but I am not pleased that the lady at the service desk said “well if we do this, then we are parting ways and no longer will work on your vehicle in the future”. Simply because I mentioned facts that she told me were “your opinions” on what has happened, the incomplete diagnostic, that I was charged over $1200 for something that wasn’t the issue in the first place. The service department needs to be investigated. They also deleted my review so I had to post this again. If I need to start a Reddit, I will. Just shows how corrupt they are and don’t want to be called on their dishonesty and incompetent diagnostic work. More

Appreciated their approach and demeanor. Thank you especially Tyrel for your help and service - H Thank you especially Tyrel for your help and service - H More

Kalispell FORD MADE ME A SOLID TRADE-in on my older F150 Lariat for an almost-new F150 Raptor, helped close the deal and provided after-sale technical support! Excellent friendly knowledgeable staff and cu Lariat for an almost-new F150 Raptor, helped close the deal and provided after-sale technical support! Excellent friendly knowledgeable staff and customer service! More

Are salesperson Garret was a joy to work with this is the second vehicle bought with him. second vehicle bought with him. More

Above and beyond! Mark, Shamus and Tadd made buying a new car a great experience! Mark, Shamus and Tadd made buying a new car a great experience! More

The dealership was friendly helpful and worked with me on getting a full sized spare and with my trade in. Definately a Ford customer now! Aaron was especially helpful working with me. getting a full sized spare and with my trade in. Definately a Ford customer now! Aaron was especially helpful working with me. More