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Joseph Subaru
Florence, KY
40 Reviews
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40 Reviews of Joseph Subaru
March 24, 2023
Dealer changed price by over $6000. 00 dollars after offer. I was waiting for the car to come in and got an email that the price between the trade in and car I was waiting to be delivere 00 dollars after offer. I was waiting for the car to come in and got an email that the price between the trade in and car I was waiting to be delivered was $26628 rather than the $20200 we had agreed on. Where is integrity or honesty! More
by judd1730
Employees Worked With
Mark Stanton
July 20, 2022
We were traveling from Michigan to Tennessee, when we had our warning lights come on. We pulled into Joseph Subaru, and they took excellent care of us. They diagnosed the issue, had the module sensor in stoc our warning lights come on. We pulled into Joseph Subaru, and they took excellent care of us. They diagnosed the issue, had the module sensor in stock, and had us on the road in a couple hours. Very friendly service. More
by mdutton7
Employees Worked With
Lady in service department
June 09, 2022
2nd time around for leasing a new Subaru. We came back because of how well we were treated and how well the whole process went We came back because of how well we were treated and how well the whole process went More
by f148.gp
Employees Worked With
Shawn Snyder in sales, Mr. Robke in finance
November 29, 2021
We were told when we traded our Chevrolet in for a new forester that our oil changes would be free for life, when we went in for our first service they charged us. After speaking with the service manager forester that our oil changes would be free for life, when we went in for our first service they charged us. After speaking with the service manager they did give us a coupon for one free oil change but we will be charged for all future oil changes. More
by Harley37055
Employees Worked With
Don't even recall names
March 03, 2021
Was never even able to test drive - impossible to get an appointment set with them. I gave several times that I was able to test drive and they were not willing to accommodate any of them - horrible custome appointment set with them. I gave several times that I was able to test drive and they were not willing to accommodate any of them - horrible customer service. More
by Alldell
Employees Worked With
Scott Philbrook
April 02, 2020
Sales guy off his meds I am visiting my family in Cincy, and since all PA car dealerships are closed, I thought I would see if it was possible to sell my 2019 Crosstrek here I am visiting my family in Cincy, and since all PA car dealerships are closed, I thought I would see if it was possible to sell my 2019 Crosstrek here. I called once, explained my situation, and was put through to the used car manager, who did not answer the phone. So I tried again an hour later, in the hopes the used car manager was available. Instead I was put through to Mike(?) who proceeded to cut me off and tell me that I am delusional or losing track of the dealership I am calling. He accused me of calling four times, and he had put me through to the used car manager so why was I calling again? Then he accused Me of calling last week and bugging him about this. Granted, I lost my cool and hung up on him, but xxxx, I have never been yelled at my a sales person before. Someone who obviously confused me with another customer but was convinced I had been pestering him for weeks. Seriously? Even if I was a delusional repeat-caller, good sales etiquette suggests you put up with it! So good for you, Mike, you got that off your chest, now take your meds, buddy. Oh, and by the way, you have lost my entire family, who have used your company for years, as customers. More
by LostCustomer
Employees Worked With
Mike in sales
February 05, 2020
2020 Forester We just purchased out third Subaru from Joseph Subaru this week. We have always found the employees very professional and professional. On this presen We just purchased out third Subaru from Joseph Subaru this week. We have always found the employees very professional and professional. On this present purchase Shawn Snyder was exceptionally easy to work with. We will be continuing to work with this dealership in the future. More
by dlinde
Employees Worked With
Shawn Snyder
July 11, 2019
Trying to get service from them! Their service department is either woefully understaffed or they don't care. Trying to get service on my a/c today, June 27. Was told it would be at l Their service department is either woefully understaffed or they don't care. Trying to get service on my a/c today, June 27. Was told it would be at least after the 4th. More
by kentoboo
Employees Worked With
Tom-service manager
