Joseph Subaru

Bait and switch I bought a new Forester from Joseph Subaru in 2015. It came with lifetime free oil changes. When I call to get an appointment for an oil change, I AL I bought a new Forester from Joseph Subaru in 2015. It came with lifetime free oil changes. When I call to get an appointment for an oil change, I ALWAYS have to argue with the Service advisors. I get off at 3:00, and can get there by 3:30, but am told they can't get me in that late. If I have to take time off work, the "free oil change" isn't free. There was no restrictions mentioned on the oil changes when I bought the car. I have used Joseph Subaru for my other Service as well, so its not as if I'm only trying to get free oil changes. More

Outstanding Had a problem with my sons new Subaru, I brought it in and service guy Andy was on it right away, said it was wheel bearing and it would be replaced i Had a problem with my sons new Subaru, I brought it in and service guy Andy was on it right away, said it was wheel bearing and it would be replaced in 45 minutes and so it was, never have been treated this well at any service desk, I was home an hour later. Thanks to all at Subaru. Talked to a couple sales guys, Sean and the sales Manager, they were very pleasant to chat with and thanks to both of them the time just flew by. Respectfully Earl Northcutt More

Outstanding Experience I purchased a 2019 Subaru WRX there yesterday and this was by far the easiest car buying experience i've had in my life. After negotiating most of the I purchased a 2019 Subaru WRX there yesterday and this was by far the easiest car buying experience i've had in my life. After negotiating most of the details over email for a few days, my salesman Brad was able to do exactly what was needed to do a dealer trade and get the color and options i was looking for locally in the Central Ohio area, and just couldn't get. I drove down and after a quick test drive and walk around, we had the whole process completed in under an hour. Brad walked me through all of the details and features, got my phone and presets all setup, and I was back down the road heading home. Seamless, stress-free, and I felt incredibly valued as a customer. If you want to sell more cars, keep doing this. Subaru has my business after this experience, I was blown away by how easy this was. Thanks a million for the great experience! Car buying doesn't have to be a chore, where you have to fight for what's fair, and these folks get it. More

Disappointed. Will Not Do Business With This Group Again. We bought a 2018 Crosstrek for our 17 year old son, paying cash. All my husband asked was that they throw in a sunshade as the car will frequently be We bought a 2018 Crosstrek for our 17 year old son, paying cash. All my husband asked was that they throw in a sunshade as the car will frequently be parked outside. It was our understanding that this was agreed to. We were told we could pick the sunshade up along with the second key which was missing. We were told we'd be called when a new key came in and it would be synced to the car. Joseph Subaru never called. After two weeks, I called and of course the key was there, but they never bothered to notify us. After having to return to get Joseph Subaru to get the key synced, they told me I owed $79 something for the agreed upon sunshade. Upon questioning the guy in the "service" department, he was so rude I just left, and will happily NEVER return. This group has no problem reneging agreements, and their attitude towards customers is terrible. More

Service Wait Too Long I brought my Forester in for an oil change and tire rotation for a scheduled appointment. It took 1.5 hrs to complete which is unreasonably long. I brought my Forester in for an oil change and tire rotation for a scheduled appointment. It took 1.5 hrs to complete which is unreasonably long. More

America's Best Service dept I have owned cars from many brands and no one compares to Subaru Service Dept like the one at Joseph Subaru, They are the GOLD Standard of how to trea I have owned cars from many brands and no one compares to Subaru Service Dept like the one at Joseph Subaru, They are the GOLD Standard of how to treat your customers and the best service in this country. Phil McCoy and his team do it better than any location I have been to in 35 years of driving!!!!!!! More

Great car buying experience I first called and spoke with Paul. I explained to him how the last dealership down the road ignored me. I'm military and a resident of another state. I first called and spoke with Paul. I explained to him how the last dealership down the road ignored me. I'm military and a resident of another state. I wanted to purchase the vehicle and register it in my home state. Paul bent over backwards to help me out. I am so grateful how Paul and the dealership went above and beyond to assist me. I drove an hour and half to purchase the vehicle. The buying experience was so quick that I thought maybe something wasn't right. I received a great deal on a used vehicle (Subaru Outback 2015 LTD). Paul has many years of experience and was very knowledgeable. I would highly recommend this dealership and Paul with no hesitation. More

Will never do business with any Joseph franchise After an exremely rude email from Dustin Fry telling me I was an idiot and he doesn't understand why anyone would want the Subaru I chose, he had sin After an exremely rude email from Dustin Fry telling me I was an idiot and he doesn't understand why anyone would want the Subaru I chose, he had single handedly convinced me not to do any business with any Joseph franchise and that I don't need a Subaru. More